Brockport Emily L. Knapp Museum and Library Hotels

"Some areas need paint between floors"

"We would stay again. All of the staff members that I interacted with were very helpful, quick, and polite. The parking was a little tight. Getting to the hotel requires driving through the airport which was a little hassle. I imagine if you had a layover or delayed flight here, it would be incredibly convenient. The rooms were acceptably clean."

"Our room was clean, there were virtually no amenities; outside the weekdays during the first shift, there is no staff visible to service customers- problems don’t get resolved until the next morning- maybe; scratching inside the wall (some kind of animal; LASTLY AND NOT THE LEAST- WE HAVE AT LEAST ONE OR MORE MICE IN OUR ROOM- NO STAFF WAS AVAILABLE TO REPORT IT, SPOTTED ON SATURDAY AFTERNOON & SUNDAY. HAVE TO WAIT UNTIL MONDAY MORNING."

"Terrible property "

"The hot tub was not in use. That was the only disappointment about staying there."

"Amazing stay and would choose this hotel again"

"Love this hotel always clean staff always professional "

"The room was clean and had many amenities. Breakfast was good with options to choose from"

"My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again. "