Enmore Theatre

Unfortunately, our experience was disappointing from the moment we checked out. The front-of-house staff member at reception was discourteous and unprofessional. Her tone of voice, body language, and repeated sighing created an unwelcoming atmosphere and left a very negative impression. It was one of the poorest customer service experiences we have encountered at a reception desk. The room itself was spacious; however, the overall cleanliness was below expectations. While the property requires guests to clean the kitchen and wash dishes before departure, it appears that staff do not adequately inspect these items before the next guests arrive. Several cups, cutlery, pots, and dishes still had dried food residue and stains, requiring us to wash them before use. It seemed that only the beds were made and the floors vacuumed, leaving cleanliness of the kitchenware dependent on the previous guests’ standards. With improved housekeeping checks and more professional customer service at reception, the overall guest experience could be significantly enhanced.

Clean room and close to public transport

Elevator maintenance was an inconvenience. Tried a number in safe and error occurred even when following instructions. After assistance another number worked as expected using the same procedure as before???