“Excellent hotel, very smart and classy, the staff were fantastic and go over and beyond customer service.
The area is well situated for the old town which the best part of Bilbao to stay, with easy access to plenty of great restaurants, bars and eateries. Transport links are also very good with trams on the doorstep and bus/train stations within a five minute walk. All in all an excellent hotel and stay. Mark room 14 ”
“The location is perfect for a day tour at Bilbao. Right next to the Guggenheim Museum within walking distance to the old city, other tourist spots and nice restaurants.”
“maravilloso, lo mejor es la atencion de la gente, la habitacion no tiene television, baje a preguntar donde podia ver la final del tenis, no habia, de pronto aparece un chico del staff super amable con un pedqazo de telvisor , lo conecto cerca y pude ver el partido completo, para mi eso vale oro.
impecable, amplia la habitacion, la ubicacion de lujo.”
“The hotel room is nice, there are metro station and Euskotran station near the hotel, it is easy to access the old town and some famous attractions, like Guggenheim Museum.”
“The property was situated in the old town in a great location. A little tricky to find at first but once we located it was great to explore Bilbao. Parking at an additional cost was close by.”
“Absolutely loved our stay, clean and comfortable. Some noise from the street as expected. The walls are thin so could hear "adult time" from the room next door. Luckily it did not go on all night, but someone was being very naughty (judging by the spanking that was going on.)”
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "