Excelsior Holiday Rentals

"Cockroach by pool . Staff was very rude"

"You will be paying to park a car in a lot nowhere near downtown, the hottub will be broken and the lady will give you keys that dont work and ask for your ID even if you just spoke to her so yeah its a prison vibe"

"Room was decently clean with the exception of red stains to the carpet and chair in the room."

"Room furniture was in bad shape, pillows were horrible, pool was closed "

"Quick check in, great staff, clean property, co fry beds.Will definitely stay again. "

"no breakfast buffet and one person attended "

"Great atmosphere "

"Room way too hot. Asked multiple times "

"Property could use some updating, however, you take the good with the bad. Close proximity to everything. Definitely walkable area especially to the mall and restaurants. Free shuttle to mall and airport. Two indoor pools that are well maintained along with a larger than avg hot tub. My room had two queen beds. Mattresses were not the best. One was very lopsided and the other sunken in middle. But still had decent nights sleep. Pillows were comfortable and not worn down. I do like a firmer mattress so a softer mattress doesn’t work for me. But again, fine for price. Breakfast was decent, what you’d expect from hotel. Several hot and cold options. I was impressed that kitchen staff was still replenishing breakfast items throughout and despite breakfast ending at 9:30 they were still replenishing hot items at 9:20. Making sure everyone had what they wanted. Pools were clean and heated. I used pool several times during my stay, only once were the chemicals a bit on the stronger side and was still manageable. If using pool earlier when the pool is “shocked” you may have the chemical issue. I swim often and am used to pool shock chemicals. The pool staff did take numbers and tests to make sure ph was ok. I witnessed this myself. Overall a great stay. Staff was pleasant and helpful. Only issue I had with staff was taking shuttle to airport and the driver saying I wasn’t on the list. I did put my name on the list two days prior but was able to still ride. "