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Reviews of Bridgewater Hotel, Trademark Collection by Wyndham

2.5 out of 5
Bridgewater Hotel, Trademark Collection by Wyndham
723 1st Ave, Fairbanks, AK

Reviews

8.0

Very good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service
Rooms and showers are smaller than expected. Bed is comfortable. Parking next to hotel always full. They do have an assigned lot but it’s kinda far from the hotel and sketchy.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Deborah,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Please accept my sincerest apologies regarding the room you occupied during your stay as well as the parking issues. I always encourage guests to bring any issues up to a front desk associate or myself immediately so that we can correct them while you're still on the property. Again, thank you for your feedback as it helps us better serve our guests. We look forward to serving your lodging needs again in the future.

6/10 Okay

Francheska

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom they assigned was dirty when I get in, then need to change for another one. The first staff who attended me was like upset because they didn’t know it was dirty. Poor customer service.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Francheska,Please accept my sincerest apologies regarding your issues during check-in, not only with the room but the front desk associates as well. There is no excuse for a guest to be booked into a dirty room. I thank you for sharing this information with me so I can speak with my housekeeping manager as well as all housekeeping staff. Here at the Bridgewater Hotel, Trademark Collection by Wyndham we take guest satisfaction as well as cleanliness very seriously. Again, thank you for your feedback as it helps us better serve our guests. I do hope you will give us another chance to serve your lodging needs again in the future. Safe travels.

4/10 Poor

Logann Ray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Room was old and run down. Damaged walls and paint. Large photos were missing off of the walls, when I told the staff I was told it was becuase the room had been renovated. The only sign of renovation was the furniture was newer. The rest of the room needs major attention
Stayed 4 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Logan,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Please accept my sincerest apologies regarding the state of the room you occupied during your stay with us. We are currently undergoing touch ups through out the building, however no guest should be booked into a room with the issues you mentioned above. I will speak with my staff about this to ensure it does not occur again in the future. I do hope you will give us another chance to serve your lodging needs again in the future.

4/10 Poor

Scott

Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Scott,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am sorry to hear you did not enjoyed your time with us. Please accept my sincerest apologies. I do hope you will give us another chance to serve your lodging needs again in the future, safe travels.

6/10 Okay

Lirio

Disliked: Cleanliness, amenities
Room rate was very good. It worked for us because we wanted to spend more for the tours and activities. Location was very convenient to many restaurants and coffee shops. Free airport shuttle pick up was a nice amenity. Cleanliness can be improved… the bed skirt on one of the beds had a visible stain… should be replaced. The refrigerator did not really get cold… may need more Freon. One of the reception clerks can use a bit of customer service training. We asked for recommendations on Northern Lights tour and she simply responded, “I don’t know, I only work here.”… very dismissive. Thankfully, the airport shuttle driver handed us a few brochures from the display stand.
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Lirio,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Please accept my sincerest apologies regarding the room you occupied as well as the interaction you had with the front desk associate at the time. It is always our goal to be as informative and helpful to our guests as possible to ensure they have a pleasant time while with us. I will also speak with my housekeeping manager regarding the issues you stated above. I am however pleased to hear you enjoyed our location and prices as well as our shuttle services. Again, thank you for your feedback as it helps us better serve our guests. We do hope you will give us another chance to serve you again in the future, safe travels.

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly & helpful! Room was tidy & clean, within walking distance to restaurants. This hotel offers a free shuttle service to/from the airport which was very convenient too! Would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Devin,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests regarding their stay with us. I am especially pleased to hear our staff was a pleasure to work with, I will share your comments with them. Happy to hear you enjoyed our cleanliness, location and shuttle services as well. We look forward to serving your lodging needs again in the future.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came into town to do some Aurora watching and the Bridgewater was our base for 4 nights. Glad we chose it. Plenty to do in the area during the day. Lots of eating options all in walking distance. Easy to take city bus to most attractions. Last but not least easy for any company to pick you up for Aurora watching. Staff was friendly and helpful, room not very big but clean, comfortable and warm (sometimes too warm at night but nothing an open window couldn't fix). My wife and I were very happy we selected the Bridgewater and would recommend this to others.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Jeff,It is always such a pleasure to receive positive feedback from our guests regarding their stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am especially pleased to hear you enjoyed our location as well as our front desk associates! We look forward to serving you again in the future, safe travels.

10/10 Excellent

Penny

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved our night here. Beds were comfortable. Room was spacious and clean. Loved the table and chairs to be able to play cards and not have to sit on the beds!
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Penny,It is always such a pleasure to receive positive feedback from our guests regarding their recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am so pleased to hear you found your accommodation comfortable, clean and spacious! We look forward to serving your lodging needs again in the future.

6/10 Okay

Melissa Tres

Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Melissa,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We look forward to serving you again in the future.

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not a deal breaker but the walls are thin can hear the TV and conversations in the room next door, floors are squeaky when you walk around the room, you can hear people walking around the floors above and next door, afraid to walk around in the hotel room because floors creek. Front Desk staff was wonderful, housekeeping was amazing
Stayed 5 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Jonathan,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am sorry to hear about the noise issues you experienced during your stay with us. I always encourage our guests to bring any issues up to a front desk associate or myself immediately so that we can address and correct it while you're still on property. I am however pleased to hear you enjoyed our staff, I will share your comments with them! We look forward to serving you again in the future.

6/10 Okay

Martin

Travelled with partner
The hotel itself is okay nothing extraordinary. The room was adequate had the normal amenities but the shower was tiny! Cleanliness was fine and the lobby was neat. Location was close proximity to dining places and right by the veterans bridge that takes you downtown where all the shops are.
Stayed 5 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Martin,I am pleased to hear you enjoyed the cleanliness of our property as well as the location. We appreciate your feedback as it helps us better serve our guests. We look forward to serving you again here at the Bridgewater Hotel, Trademark Collection by Wyndham.

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was very clean and I loved the security. The outside door was locked and you had to have your room key to open the door. Then you had to have your room key to enter the elevator. Very secure. The desk staff was helpful but strange. Upon check-in the male was very friendly, checked us in quickly, and scheduled our shuttle for the train depot the next morning. We walked to Salty's next door for dinner and it was delicious. Upon returning to the hotel, we encountered a very drunk patron of the hotel, however, you just had to be there, so I'll leave that part out of this review. : ) We asked a different front desk worker if breakfast was available the next morning. She asked what our room number was and after much typing on the computer her answer was, "Unfortunately, no." ?? What room number did I need to get breakfast? It was a super weird encounter. But the rest of the experience was good, the bed was comfortable and the place was clean! Would recommend.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Patrick,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am so pleased you found our property secure and clean! I am especially pleased to hear Ethan was a pleasure to work with, I will share your comments with him. Please accept my sincerest apologies regarding the breakfast. We do not currently offer a continental breakfast, however some tour groups have a built in "grab and go". This is why the front desk associate asked for your room number to verify if it was part of a tour. I will speak with them to ensure they are explaining this to our guests when or if they inquire about breakfast. Again, thank you for your feedback as it helps us better serve our guests and we look forward to serving you again in the future, safe travels.

4/10 Poor

Melisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Before getting to hotel I tried to book shuttle for transportation to airport because it was at 12 am the (girl)women was not nice !!! When we arrived the GM was there very nice put us down for shuttle from sister Hotel keep this in mind when choosing they do not have transportation on site at this hotel they use Sister hotel !!!when we verified our pick up the same women that answered the phone was back at desk and interaction was the worst ,in my whole 10 day stay in Alaska this girl has no business being at front desk!!! what a bad attitude and stink face so, pick up was changed to 11 fast forward at 9 , 2 hours before we are Supposed to leave she calls an says we can’t do 11 but can do 10 our flight does not leave until well after 12 am an I say we have a super long flight ahead of us that won’t really work ,she does not offer to call cab when we are ready or offer any other suggestions just listen I am trying to accommodate you do you want a shuttle at 10 . Not what I would expect customer service to say. We got our own ride :/ Hotel smelled weird Like a rotten cantaloupe in the room and halls there are better hotels just as close in same price range in the area !!! I do not recommend this hotel
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Melisa,Please accept my sincerest apologies regarding the issues you encountered during your stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We do have a shuttle service for our property, however it has been changed to "based on availability". This has been updated on all of our sites to ensure our guests are kept up to date on this change. When we do not have a shuttle driver, our sister hotel does help us transporting our guests. I will speak with the front desk associate you're referring to so I can ensure this type of behavior does not occur again in the future. Again, I am sorry to hear you did not have a pleasant experience with us and I do hope you will give us another chance to serve you again in the future, safe travels.

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very unclean and when I brought attention to it to the front desk the seemed to not really care very nonchalant and eventually after going back n forth I finally received a new room which was still unclean. I don’t know if their cleaning person is on leave bc they need a new one.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Sean,Please accept my sincerest apologies regarding the issues you experienced during your stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Guest satisfaction and cleanliness of the property are top priorities for myself and the staff. I will address these issues with our front desk associates and well as our housekeeping manager. Again, thank you for your feedback as it helps us better serve our guests. I do hope you will give us another chance to serve you in the future.

10/10 Excellent

Tim, ANCHORAGE

Great walking location in the downtown area. Many restaurants nearby. Good view from the upper levels. Two elevators for easy access.
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Tim,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a please to receive positive feedback from our guests! We look forward to serving your lodging needs again in the future.

10/10 Excellent

Wenmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Got an upgrade to the suite as they don't have double Queens. Easy access to a lot of downtown foods and museums. Their airport shuttle run on top of the hour. If you arrive when the shuttle is not available, they might be able to get you a Lyft but that depends on Lyft's availability.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Wenmo,Thank you for taking the time to review your recent stay with us. It is always such a pleasure to receive positive feedback from our guests regarding their stay. I am especially pleased to hear you enjoyed our location and shuttle services! We look forward to serving you again in the future.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed by our stay. The room was cramped, dark, and not clean. The floor heater panel was broken and full of filth. I plugged in my smart watch and phone to the charger on the lamp and woke up to realize that they didn't work, so everything was low. Not great when traveling. Don't let the picture of the lobby or bathroom convince you that it has been updated. Disappointed after having stayed in another hotel in Fairbanks for the same price that included an elaborate breakfast and a wonderful friendly atmosphere. Look around.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Elizabeth,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Please accept my sincerest apologies regarding the issues you experienced during your stay with us. I always encourage our guests to bring any and all issues up to a front desk associate or myself while still on property with us so that we can address them and correct them immediately. I will speak with my housekeeping staff and inspect the room you occupied during your stay to address any issues with the rooms cleanliness or maintenance. Again, thank you for your feedback as it helps us better serve our guests. I do hope you will give us another chance to serve you in the future, safe travels.

8/10 Good

Kathryn, Cardiff

Travelled with family
Liked: Cleanliness, staff & service
No bottled water available - was told to go to the store about a half mile away (we had no car) and it was 20 degrees. Minor repair work needed on windows (cold air coming in). The free shuttle was not aailable due to mechanical issues but they called a Lyft for us at no charge.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Kathryn,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am so sorry to hear about the issues you encountered during your time with us. Water should always be stocked and on hand for our guests. Please accept my sincerest apologies regarding the shuttle issues as well. I do hope you will give us another change to serve your lodging needs again in the future, safe travels.

10/10 Excellent

Marilyn, East Walpole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Marilyn,Thank you for taking the time to review your recent stay with us. It is always such a pleasure to receive positive feedback from our guests regarding their stay with us! We look forward to serving your lodging needs again in the future.

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get around. Lots of shopping and restaurants within walking distance. Staff are extremely friendly and helpful. Very cheerful staff.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Sandra,Thank you for taking the time to review your recent stay with us. I am so pleased to here you enjoyed your time with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am especially pleased to hear you enjoyed our location and our staff ! I will share your comments with them. We look forward to serving your lodging needs again in the future.

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests regarding their stay with us. We look forward to serving you again in the future.

8/10 Good

Derika

Liked: Cleanliness, staff & service
The room was clean and decent . Only disturbing thing was hearing the rooms next door and all the commotion in hall way.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Dear Derika,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. Please accept my sincerest apologies regarding the noise issues your experienced during your stay. I always encourage guests to bring any issues up to a staff member right away so we can correct it while you're still on property. I do hope you will give us another chance to serve your lodging needs again in the future, safe travels.

8/10 Good

Sulyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Sulyn,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests regarding their stay! We look forward to serving your lodging needs again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Anonymous,It is always such a pleasure to receive positive feedback from our guests regarding their recent stay with us! We look forward to serving your lodging needs again in the future, safe travels.

2/10 Terrible

Clay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Zero Heat!!! Windows blew draft a threw and the highest we got the heat the room was 55°F. They need to upgarde the heat or install electric heaters in the room, if we had a baby with us we could not stay there.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Clay,Please accept my sincerest apologies regarding the heating situation in the room you occupied during your stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We had a pretty rough cold snap hit Fairbanks the past two weeks. I always encourage guests to bring any and all issues up to a front desk associate or myself while they are still on property so that we can correct the issue and ensure you are comfortable and enjoy your stay. Again, thank you for your feedback as it helps us better serve our guest and I do hope you will give us another chance to serve you in the future.

10/10 Excellent

Tanya

Stayed 2 nights in Jan 2024
Response from General Manager on 22 Mar 2024
Dear Tanya,It is always such a pleasure to receive positive feedback from our guests regarding their stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We look forward to serving your lodging needs again in the future.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Priced right
Stayed 2 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Gregory,I am pleased to hear you enjoyed your stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am also pleased to hear you were satisfied with our pricing. We look forward to serving your lodging needs again in the future, safe travels.

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I appreciated the free shuttle service to and from the airport and train station. Staff were very helpful and even when shuttle wasn't available, they made sure I got where I needed to go on time. Great location downtown. Just needs a paintjob or two in some spots.
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Julia,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am happy to hear the staff was a pleasure to work with as well as our shuttle services. We are currently in the process of paint touch ups through out the hotel. Again, thank you for your feedback and we look forward to serving your lodging needs again in the future, safe travels.

8/10 Good

Kenta

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Kenta,Thank you for your feedback regarding your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We look forward to serving your lodging needs again in the future.

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Response from General Manager on 12 Feb 2024
Dear Michael,I am sorry to hear you did not enjoy your time with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I do hope you will give us another chance in the future, safe travels.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Mark,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests regarding their stay! We look forward to serving your lodging needs again in the future, safe travels.

10/10 Excellent

Tony

Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Tony,Thank you for taking the tie to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests regarding their stay. We look forward to serving your lodging needs again in the future, safe travels.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Michael,I am sorry to hear your experience with us on your last visit was less than pleasurable. I have spoken with my staff in regards to this reservation and would like to speak with you as well. I did also want to mention we did not charge your for this reservation so you will need to reach out to Expedia for a refund.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Michael, Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback from our guests regarding their stay with us. We look forward to serving your lodging needs again in the future.

8/10 Good

Darwin

Travelled with partner
Liked: Cleanliness, staff & service
The property is aged but well maintained. This is not your choice for luxury but for economy
Stayed 4 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Darwin,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guest regarding their stay. We look forward to serving your lodging needs again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, great customer service
After leaving my cell phone on a tour bus that dropped me off at 3am and were closed the entire next day, Ashley and Aleta went above and beyond to help me recover my phone, order a Lyft and provide me with a list of restaurants in the area. They were fantastic. The room was comfortable and clean. The bed was too soft for my liking but still comfortable. No frills hotel but excellent customer service. Thanks for all your help!
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Rachel,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am so pleased to hear you enjoyed your stay with us and that Aleta and Ashley were able to assist you with with retrieving your phone! I will share your comments with both of them. I am also pleased to hear the room you occupied was up to standard, I will look into the mattress issues you mentioned. We look forward to serving your lodging needs again in the future. Safe travels.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Michael, Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback from our guests regarding their stay with us. We look forward to serving your lodging needs again in the future.

10/10 Excellent

Sirinapa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Sirinapa,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests! We look forward to serving your lodging needs again in the future. Safe travels.

6/10 Okay

Madeline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Madeline,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We look forward to serving your lodging needs again in the future. Safe travels.

10/10 Excellent

Nolita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel staff was the best, top grade service.
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Nolita,It is always such a pleasure to receive positive feedback from our guests regarding their recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am especially pleased to hear our staff was a pleasure to work with! We look forward to serving your lodging needs again in the future. Safe travels.

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up in Fairbanks
Good solid hotel. Great location and friendly staff.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Thomas,What a pleasure to receive such positive feedback regarding your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am pleased to hear you enjoyed the location of our hotel as well as our staff! We look forward to serving your lodging needs again in the future. Safe travels.

8/10 Good

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excessive security. Don't recall ever staying in a hotel where you had to swipe the room card every time you wanted to go up in the elevator.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Lawrence,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We recently installed new security measures for our guest to access the elevator. This is just an extra step in making our guests feel secure and safe while staying with us. Again, thank you for your feedback. We look forward to serving your lodging needs again in the future. Safe travels.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they offered coffee everyday and was very knowledgeable about the area and events. Janet, Ethan and the manager were all very accommodating. Will be back in the summer and book again. Yes, the hotel is old but clean many room renovated and hospitable. Shuttle service was great both upon arrival and leaving. I absolutely had a wonderful stay.
Stayed 3 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Pamela,It is always such a pleasure to receive positive feedback from our guests regarding their recent stay with us. I am especially pleased the staff was a pleasure to work with, I will share your comments with them! I am also pleased to hear you enjoyed our complimentary coffee bar and shuttle services. We look forward to serving you again in the future. Safe travels.

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing super special, but a decent place to stay near downtown.
Stayed 3 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Joy,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. We look forward to serving your lodging needs again in the future.

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is really helpful
Stayed 3 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Karina,It is always such a pleasure to receive positive feedback from our guests regarding their recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I am especially pleased to hear the front desk associates were a pleasure to work with, I will share your comments with them. We look forward to serving your lodging needs again in the future. Safe travels.

4/10 Poor

Phyllis Louise

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was barely larger than the bed! Only a very small person could fit in the shower. There was NO food available other than vending machines.
Stayed 4 nights in Sep 2023
Response from General Manager on 12 Oct 2023
Dear Phyllis,Please accept my sincerest apologies regarding the room you occupied during your stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. I always encourage our guests to bring any issues with their stay up to myself or a front desk associate immediately so that we can correct it while you are still staying with us. I am not sure what you mean by vending machines as we do not have any of those on our property. We also have a full market with many different food and beverage options. Again, thank you for your feedback and I do hope you will give us another chance to serve you in the future.

8/10 Good

Shelle

Travelled with group
Liked: Staff & service
The location was great, and convenient to the Fairbanks downtown shops and eateries. The room was a little dingy, though.
Stayed 1 night in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Shelle,Thank you for taking the time to review your recent stay with us at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback from our guests. I will speak with the housekeeping staff regarding the room you occupied during your stay. I am however pleased to hear you enjoyed our location. Again, thank you for your feedback as it helps us better serve our guests. Safe travels.

8/10 Good

Chengbao

Stayed 1 night in Sep 2023
Response from General Manager on 24 Oct 2023
Dear Chengbao,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always such a pleasure to receive positive feedback from our guests. We look forward to serving your lodging needs again in the future.

6/10 Okay

Kimi

Liked: Cleanliness, amenities
Nice clean older hotel. Would stay again
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Kimi,Thank you for taking the time to review your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback from our guests regarding their stay. We look forward to serving you again in the future. Safe travels.

6/10 Okay

Kimi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older hotel. Looks a bit dated, but clean overall. Within walking distance to shops and restaurants.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Kimi,Thank you for taking the time to review your recent stay with us. I am pleased to hear you enjoyed your time at the Bridgewater as well as our location! We are currently working on doing touch ups through out the hotel. We look forward to serving you again in the future. Safe travels.