Melbourne Ferguson Street Hotels

"Hotel is conveniently located. Room was clean and we got in early."

"This property is located in the heart of the city - loved it"

"Lovely hotel and a very enjoyable stay. The location of Crowne Plaza Melbourne is excellent, with easy access to the riverfront, restaurants, public transport, and key Melbourne attractions. The rooms were clean, comfortable, and well presented, and the staff were friendly, professional, and helpful throughout our stay. Breakfast was also very good, with a nice variety and efficient service. Overall, a great experience and we would happily stay here again."

"Checkin was an issue..reception staff advised we were too early for checkin,, then told us we would have to wait or come back after 3pm however when we were waiting numerous others were checked in and rooms given...we had explained we had travelled over 300kms and just wanted to rest...they wouldnnt allocate us another room that was cleaned and eventually they advise we could pay extra to have the room cleaned early. When we approached the reception staff at 2.30 after seeing numerous others check in we were advise that "oh your room has just become available" oddly just at the time we queried...and ..."we were just about to message you"...really disappointing as we have stayed here many times and travelled at the same time and never had a problem. Very disappointed with the lack of service, compassion and honesty. Also many of the room amenties have been downgrade...no foxtel, only two coffee and tea sachets, no visitor information in room, cracked tiles and loose toilet seat, no soap only liquid soap, and then theres the first world ones...they removed the pillow choice menu and the pancake maker, the coffee machine wasnt working and we couldnt get poached eggs how we liked it for breakfast...View Hotel and Accor really need to restore this beautiful hotel to its past...just look after your customers and they will look after you and come back.... Ps...i wrote to them and they didnt even reply...."

"Great spot"

"totally fit for purpose for business travel super friendly and helpful staff all perfect"

"Great stay"

"Always need to wait for breakfast items to come out "

"Fantastic as always!"