Florence Florence Mall Hotels

"Ice machine broken. Furniture in bad shape and needs replaced. Never made beds or cleaned room in 3 days. 2 days breakfast trays were empty at 8:00am. First room door wouldn't shut and lock so had to move. Biggest complaint was Expedia showed they have airport shuttle but after waiting a long time and no one came I called and was told they don't have one anymore and I was on my own! Uber cost $30 each way and management wasn't willing to compensate at all saying it was not their problem. Only good thing I can say is the bed was comfortable and a pretty good location. NEVER going back!"

"This hotel is now y number one choice in the Florence area! With a wide variety to choose from, the staff here is top notch, Willy, Amaan & Sharon, Management are true professionals."

"Very nice room for the price. Very quiet and easy to find."

"Check-in was quick and easy, but unfortunately we found roaches crawling on the table in our first room. We informed the front desk, and the employee handled it professionally by checking the room and quickly moving us to another one. The second room was cleaner and we did not see any bugs, although there were still some maintenance issues like stained sheets and damage to the walls. Overall, the staff was helpful, but the hotel definitely needs better upkeep and pest control."

"Good breakfast "

"The rooms were comfortable and clean. Staff was friendly and helpful."

"My husband and I loved this hotel. It was so clean and all staff were friendly. The beds were very comfortable and of course getting complimentary dinner as well as breakfast is always a treat."

"Always a good stay here"

"Beds were like sleeping on a board."