Dear Aileen, Thank you for selecting us and allowing us to host you. First and foremost, we apologize for the behavior of one of our associates. We are also sorry for the disappointment with the room assigned and the instance of you getting locked out of your accommodation. Moreover, we regret the concern about the charges and being unable to connect with one of our managers. Your patience is valued, and we will share your message appropriately. Best Regards, Anke GraichenGeneral Manager

Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.

Dear Grigoriy, Thank you for your review. We are sorry our accommodations did not meet your expectations and the maintenance issues you had in your room. We have taken note of your comments and will make sure these are appropriately addressed. Furthermore, we also understand your disappointment with the second room being assigned to you without adequately communicating this change to you. Your comments will be addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality and accommodations you should have experienced on this visit. Best Regards, Anke Graichen,General Manager

Dear Steve, Thank you for the generous rating of Hyde Resort & Residences. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to city.Best Regards, Anke Graichen,General Manager

Dear Michael, Thank you for making Hyde Resort & Residences a part of your travel plans. We are glad to know our wonderful location was the highlight of your great stay and that you liked our thoughtful amenities which added to the enjoyment of your visit. Having said that, we regret the difficulty you experienced in obtaining assistance for your queries. We can understand your frustrations, and we will convey your comments to the team involved. Your rating is appreciated, and we hope we can accommodate you again. Best Regards, Anke Graichen,General Manager

Dear Wedad, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Anke Graichen,General Manager

We are delighted you enjoyed your stay with us, thank you for the feedback and we hope to see you again soon.

Thank you for the feedback, we will address your concerns and communicate with the staff. Best regards.

Dear Zenny, Thank you for the wonderful rating for Hyde Resort & Residences! We're delighted to have provided you with an outstanding visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Anke Graichen,General Manager

Dear Mr. Gary, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff. Your recommendation is appreciated, and we hope to have the honor of hosting you again soon here at Hyde Resort & Residences.Best Regards,Anke Graichen,General Manager

Dear Yelena, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyde Resort & Residences; we hope to see you again soon. Best Regards, Anke GraichenGeneral Manager

Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.

Dear Ziad, Thank you for sharing your recent stay with us at Hyde Resort & Residences. Our resort soars directly above the Atlantic Ocean and was designed by architect Debora Aguiar to be an airy, sensory oasis. We appreciate you mentioning how much you enjoyed the exceptional views and peaceful location. That said, we understand the inconvenience caused by longer wait times for the elevators. Rest assured, we will explore measures to enhance the elevator experience for our guests. We value your feedback and hope to welcome you back soon for another rejuvenating stay. Best Regards, Anke GraichenGeneral Manager

Dear Karolina, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Anke Graichen,General Manager

Thank you for providing your feedback, we appreciate the positive comments of our staff, will look into your other comments on how to improve. Thank you. Nelson Perez Front Office Manager

Dear Jasmine, Thank you for choosing Hyde Resort & Residences. Our highest priority is making sure you have an exceptional stay in all areas of our resort, and we are glad we could make that happen for you. It is wonderful to hear how much you loved our comfortable accommodations, especially the exceptional service you received from our front desk team. We will certainly share your words of appreciation with them. We are thrilled to read that you have already decided to return, and we look forward to having the pleasure of hosting you once more.Best Regards, Anke Graichen,General Manager

Dear Mr. Gregory, Thank you for choosing to stay with us. We regret not meeting some of your expectations and your disappointment with your beach and pool experience. We understand the frustration caused to you and your family and are grateful to you for sharing your thoughts with us. We always appreciate hearing from our guests as we are continually striving to strengthen our overall guest experiences. We hope that the other aspects of your visit were to your satisfaction and that you will allow us another opportunity to be of service again in the future. Best Regards, Anke Graichen,General Manager

Dear Mr. Kirby, Thank you for staying with us and for your kind remarks about our courteous associates. We appreciate knowing you had a great stay with us overall, except for the inconvenience you encountered with the microwave in your room. It is disappointing to hear that despite our team's efforts to have the unit fixed, it was not resolved to your satisfaction. We appreciate you bringing this to our attention and are grateful for your patience. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope this isolated incident will not deter you from returning to Hyde Resort & Residences, the next time your travels bring you our way.Best Regards, Anke Graichen,General Manager

Thank you for providing your feedback, we will look into your comments on how to improve. Thank you. Nelson Perez Front Office Manager

Dear Daphne, Thank you for taking the time to evaluate your stay with us. We know the importance of first impressions therefore, we apologize for the delay you faced. Our goal is to provide warm and thoughtful hospitality to all our guests; therefore, we regret this was not your experience. We will share your comments appropriately as we strive to improve our guest's experience.Thank you, Crystal.

Dear Luis, Thank you for choosing Hyde Resort & Residences Hollywood, Florida for your recent stay. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with our valet service. We will share your concerns with the appropriate departments and ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Anke GraichenGeneral Manager

Dear Thomas, It is wonderful to hear how much you enjoyed your stay at Hyde Resort & Residences. We're particularly pleased that you enjoyed your visit. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Anke GraichenGeneral Manager

Dear Cynthia, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable experience for our guests is always our top priority, and it's truly gratifying to know that we succeeded in making your time with us enjoyable.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

I wanted to take a moment to extend my sincerest apologies for the inconvenience you experienced due to delays with our elevators during your recent visit. Your comfort and satisfaction are of utmost importance to us, and I regret that we fell short of meeting your expectations in this regard.Please be assured that we are actively working to rectify the issue with our elevators. We understand the impact that elevator delays can have on our guests' experiences, and we are committed to resolving the issue as swiftly as possible to ensure a smoother and more efficient operation moving forward

Dear Bruchie, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Best Regards, Anke GraichenGeneral Manager

Dear Magdalena, Thank you for reviewing your stay at the Hyde Resort & Residences. We take pride in delivering a comfortable, modern American beach retreat, and we are delighted that we exceeded your expectations! We look forward to welcoming you back for another outstanding experience. Best Regards, Anke GraichenGeneral Manager

Dear Guest, Thank you for staying with us on your trip to Hollywood Beach. We want our guests to have a relaxing and pleasant experience, and we appreciate knowing how much you loved your stay with us. We look forward to welcoming you again soon to Hyde Resort & Residences.Best Regards, Anke Graichen,General Manager

Dear Jayme, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for the issues you had with our elevators during your stay. During peak season, our elevator wait time does increase compared to other times of the year. While we know this does not alleviate your frustration, we are very grateful for your patience. We are also sorry for the service concerns you faced with our valet, and we will share your comments appropriately to ensure such events are not repeated. We hope you will return on your next visit to the area, perhaps during a slower time of year! Best Regards, Anke GraichenGeneral Manager

Thank you for staying with us. We appreciate your feedback, and rest assured, we will thoroughly look into your concerns to find an internal solution. Nelson A Perez Front office manager

Dear Sharita,I hope this message finds you well. I am writing to sincerely apologize for the recent inconveniences you experienced during your stay with us.We understand and regret the delay with the elevators, the challenges encountered with valet services, and the inconvenience caused by the TV malfunctioning. Please accept our sincerest apologies for any frustration or inconvenience these issues may have caused.I want to assure you that we take your feedback seriously, and we are actively addressing these issues with the staff involved to ensure a smoother and more efficient service in the future. Your concerns are of the utmost importance to us, and we are committed to resolving them promptly.Thank you for bringing these matters to our attention. We appreciate your understanding and the opportunity to improve our services.Sincerely,Nelson A PerezFront office manager

Thank you for choosing Hyde Resort & Residences and for sharing your feedback. We are delighted you enjoyed our beautiful property. Sincerely Nelson Perez, front office manager

Dear Erika, We sincerely appreciate your feedback and are grateful for the opportunity to address your concerns. We apologize for any shortcomings you may have experienced with our front desk personnel and the elevator service. Our commitment to providing a professional and seamless experience for our guests is of utmost importance to us, and we assure you that your comments will be shared with the relevant teams to make necessary improvements. We value your patronage and hope to have the opportunity to enhance your experience with us.Best Regards, Anke GraichenGeneral Manager

Dear Alina, Thank you for rating your stay at the Hyde Resort & Residences. We take pride in delivering a comfortable, modern American beach retreat, and we are delighted that we exceeded your expectations! We look forward to welcoming you back for another outstanding experience. Best Regards, Anke Graichen,General Manager

Dear Susan, Thank you for choosing Hyde Resort & Residences and for sharing your feedback. We are delighted you enjoyed our beautiful property. However, we regret the inconvenience you experienced due to our elevators. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. It was a pleasure having you as our guest, and we hope to see you here again on your next trip to Hollywood Beach.Best Regards, Anke GraichenGeneral Manager

Dear Timothy, Thank you for staying with us here at Hyde Resort & Residences and for the generous rating. We apologize for any inconvenience you experienced with our elevator and the absence of room service during your stay. We understand the importance of these amenities and are committed to addressing the elevator issues promptly to ensure a seamless experience for our guests. Additionally, we appreciate your constructive feedback regarding room service, and we are actively exploring ways to enhance our services to better meet the needs of our guests. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future for an improved and enjoyable stay.Best Regards, Anke GraichenGeneral Manager

Thank you for your feedback, we are currently looking into this matter.

Dear David, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Resort & Residences, and we look forward to welcoming you back soon.Best Regards, Anke GraichenGeneral Manager

Dear M. Garcia, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Based on your rating, we did not meet these expectations. We sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Best Regards, Anke GraichenGeneral Manager

Dear Louis, Thank you for taking the time to evaluate your stay with us. We know the importance of first impressions; therefore, we apologize for the delay you faced at the check-in. We are sorry for not providing you with a room within an acceptable time frame. We completely understand the frustration this caused, and we will share your comments appropriately as we strive to improve our guest services. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. Furthermore, we also apologize for the issues you had with the elevators and the inconvenience this caused. We are grateful for your patience and will address this appropriately. Our goal is to provide warm and thoughtful hospitality to all our guests; therefore, we regret this was not your experience. We will share your comments appropriately as we strive to improve our guest's experience, and we hope you will revisit us so we can deliver you the exceptional stay that you should always expect from us.Best Regards, Anke GraichenGeneral Manager

Dear Sameep, Thank you for reviewing your stay at the Hyde Resort & Residences. We take pride in delivering a comfortable, modern American beach retreat, and we are delighted that we exceeded your expectations! We look forward to welcoming you back for another outstanding experience. Best Regards, Anke GraichenGeneral Manager

Thank you for choosing Hyde Resort & Residences and for sharing your feedback. We are delighted you enjoyed our beautiful property. Sincerely Nelson, front office manager

Dear Dionelli, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyde Resort & Residences. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Anke GraichenGeneral Manager

Good afternoon Gentiana,I am very sorry to hear about the issues that you experience during your stay. Due to the issues that you experienced I would like to offer you to take off your resort fee. Kindly contact the Front desk so we can have your room number and make the adjustment. Thank you, Anke

Dear Tetyana, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyde Resort & Residences; we hope to see you again soon. Best Regards, Anke GraichenGeneral Manager

Good afternoon Zulfiya,Please accept my apologies for the cleanliness issues that you encountered at check in. I trust the team took care of the towels and anything else that you needed. Please let me know if there is anything else that you may need. Thank you, Anke

Good afternoon Dimitri,I am very sorry to hear about the issue with your reservation. Hopefully all was sorted out and you are enjoying your stay at the Hyde Resort. Please contact us if you need anything. Thank you,Anke

Dear Robert, We appreciate you sharing your comments on your recent stay. We are pleased you enjoyed our spotless accommodations and amazing pool area. However, we apologize for the noise issues you encountered and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are also sorry for the service concerns you experienced during check-in and we appreciate you allowing us to resolve this while you were here. We hope you will reconsider another visit so we can show you the hospitality we are known for providing.Best Regards, Anke GraichenGeneral Manager

Dear Jason, Thank you for taking the time to share your review. Please accept our apologies for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience in the future. We also apologize that the room type you requested was not available upon your arrival. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Thank you again for choosing us. We value you as our guest, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Best Regards, Anke Graichen,General Manager