Fort Walton Beach Wedding Hotels

"I recently stayed at The Island Resort at Fort Walton Beach and unfortunately, the experience was far from what I expected. While the location itself is beautiful, the overall quality of service and management left a lot to be desired. The biggest issue during my stay was the lack of professionalism and responsiveness from the property manager. Concerns that were brought up—ranging from room cleanliness to maintenance issues—were either dismissed or addressed very slowly. It felt like guest satisfaction was not a priority at all. Communication was poor, and there was little effort made to resolve problems in a timely or courteous manner. The room itself was not properly cleaned upon arrival, and several amenities that were advertised were either unavailable or not functioning. When these issues were reported, the response from management was indifferent at best. For the price point, I expected a much higher level of service and attention to detail. Unfortunately, the lack of accountability from the property manager and staff made this a disappointing stay. I would not recommend this resort unless significant improvements are made in management and customer service."

"We had a wonderful stay! "

"Staff was friendly and polite, property was showing a little age but is clean and serviceable. We had a small snafu upon check in as the key system was down but the front desk person tried to accommodate us as best as possible and genuinely felt bad for the delay. We appreciated that we were allowed to continue using the beach and pool facilities after the 11:00 AM check out to make the trasition to our next hotel easier. "

"Clean rooms, staff was very accommodating and friendly, food was excellent at the onsite restaurant & bar."

"Property is Not beach front, ice maker on our floor didn’t work, had maintenance in our room twice working on the A/C. Can’t believe this hotel was ever rated a 9, maybe a 7 at best. I would suggest you find an alternative hotel. "

"No one at desk for check- in. Virtual check-in with no security on-site. Room smelled overwhelming like cigarettes. There were children running around complex screaming and causing disturbances. Come to find out the children belonged to the people in the parking lot working on old trucks dropping fuel tanks and everything else. Apparently they weren’t even staying there because they left after they repaired there truck. Terrible experience. "

"After reading the reviews I was a little hesitant on staying here but it was everything we were looking for so I bit the bullet.. Here’s my honest review.. First off the hotel is older the common areas are beautiful and Kathy at the front desk was fabulous! We got a room on the gulf side with a beautiful view. The room itself is dated they did “remodel” however it still shows its age. Room service only comes every other day of your stay for whatever reason they didn’t come the day before our last day and we needed towels and toilet paper. I asked for someone to come and no one did unfortunately so I do feel there is some need for some customer service improvement. The pool closest to the hot tub is supposed to be to be heated and it most definitely isn’t. Both pools were pretty cold. There are large games also for the kids to play and lots of sitting areas. There are two restaurants on site and we did order from both of them one did put our order thru multiple times so just make sure that dosent happen to you. This hotel has its own access to the beach, chairs are available for rent ($50 a day) there is a resort fee of $100 that includes parking and a $25 food credit per day except the day you leave. Overall this place was good for our trip. We all had a great time!"