Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites NORTH FREMONT, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites NORTH FREMONT, an IHG Hotel
1501 Hospitality Ct, Fremont, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 283 out of 495 reviews" "
Rating 8 - Good. 131 out of 495 reviews" "
Rating 6 - Okay. 43 out of 495 reviews" "
Rating 4 - Poor. 22 out of 495 reviews" "
Rating 2 - Terrible. 16 out of 495 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the hotel is newly renovated.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Room is brand newly remodeled..plunger on sink does not work, it is in closed position, you cant run water because sink fills up and you cant empty the water. I was finally able to get fingernail under the side and lift it up, it wasnt even attached. Pool and hot tub are closed for remodeling (we were not told this when we reserved room with YOUR site), we were told by the hotel we could go across the parking lot to Hampton Inn and use theirs, then walk back with wet hair in 33 degree cold....had we known this we would have just stayed at Hampton Inn.. We are staying in this area for my husband to have abdominal surgery at Cleveland Clinic, we thought he could just relax in smaller town and de-stress before the surgery...NOPE...on the plus side, the room is beautiful, bed is super comfortable, they included a little box of candy hearts in the coffee pot area (very nice touch), the chairs are soft and comfortable to sit in, temp in room is great
Plunger is broken, can't open sink drain, I was able stick fingernail under and lift up out of sink, it wasn't even attached, see pic further on down
Nice touch, they supply coffee pods, and added box of candy hearts for valentines day
Eco friendly
They supply hand soap and lotion
Stayed 1 night in Feb 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Rob

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Timothy Wayne

Business traveller
Everything was as expected. Nothing was bad or excessively good.

6/10 Okay

Daniel

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Family Visits
I get that it’s being remodeled. The bathrooms really need it, and the carpet needs to be removed. Maybe when those are done, it will be better. The maid came really early, or not at all. Most folks on vacation to see family don’t even leave the room until noon/1. So a late maid service option would be nice. Given our schedule, we never had maid service. Had to get our own towels/tissues/etc.
Stayed 3 nights in Nov 2023

4/10 Poor

Tami

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was very nice and the staff were great. My room was very dirty. Sheets were dirty and had blood on them. The bathroom was dirty. Dust under the sink and holder for toilet paper was horrible. Not happy with Expedia either. I put in the date I needed and your system change the date. Cost me extra to fix your error. Same hotel and date happened to another person. His reservation was changed like mine was. He booked a day later than me.
Stayed 1 night in Nov 2023

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, considering the remodeling
The hotel was nice. But there's a lot of remodeling going on. I wish they would have disclosed this information, prior to booking the room. I would still give this a 4.0, because other than the remodeling, the hotel stay was very pleasant.
Stayed 1 night in Oct 2023

6/10 Okay

BIRGIT

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wait until construction completed to go here!
Unit was clean altho overheard another customer saying that his suite was not cleaned prior to his check-in.. Bed not made, towels on floor. We needed more than one towel each, requested more and never received. Then prior to 9 am the construction started on the 3rd floor. Not minimal noise but room vibrating so that I couldn't concentrate on my work noise. For almost $200 a night, one would expect a little more. Maybe don't rent the rooms directly underneath the renovation? Obviously others had complained because the manager said he didn't want to hear it and didn't want to argue about it. Concerning the towels requested all we got was that this wasn't night shift so they weren't responsible. All in all, disappointed in the staff and their responses. Usually stay at this brand hotel without complaints, now reconsidering.
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Maryann

Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Shower was dirty Food was left in the fridge before me Wifi was not working
Stayed 1 night in Oct 2023

4/10 Poor

Oscar, El Monte

Business traveller
Disliked: Staff & service
The hotel did not have orange juice for breakfast, they didn't clean the room every day, the door of my room did not lock properly, they didn't have coffee ready in the afternoon, and the hotel manager did not address the guests' issues.
Stayed 5 nights in Oct 2023

4/10 Poor

Tara

Disliked: Cleanliness, property conditions & facilities
The shower had mold & mildew in it and smelled, a broken lamp, the gym & equipment looked as though it had never been touched with nearly any towels left but a huge pile of dirty ones, the pool had a layer of film on it. For what we paid… it was a shame.
Stayed 1 night in Oct 2023

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy parking
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty mirrors. Moldy bathtub and shower curtain.
Stayed 1 night in Sep 2023

2/10 Terrible

Edward

Business traveller
Stayed 1 night in Sep 2023

4/10 Poor

Bobbie

Disliked: Property conditions & facilities
Black mold in showers not clean
Stayed 1 night in Sep 2023

4/10 Poor

James

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had mold on the bathroom ceiling and around the tub. Carpet was filthy also. Place is a dump.
Stayed 1 night in Sep 2023

6/10 Okay

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
It was nice. My only complaint is that the bathroom shower needed updating. There was also mold on the shower ceiling.
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, front desm staff were professional and kind
Stayed 1 night in Aug 2023

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Johnny

Liked: Room comfort
People make a difference
Place needs some updating. Bath tubs need new caulking in the corners. There’s no need to have soap grime and calcium build up in the corners. It just looks nasty. My room had no couch chair in the room. I guess they expected us to sit on the floors in the room. When I asked a worker where did the couch chair go. He said we are updating and some rooms have them and others don’t, and I asked to have a couch he acted very lazy. There was another worker named Amy that heard me and was able to go to management and have the other workers bring a chair. Amy was taken care of as well. Thank you. The breakfast was great. The ladies in the kitchen were excellent. They made sure everything was stocked and nothing ran out. Thank you. Front desk staff was kind of hit or miss. You had to go find them because the bell wasn’t loud enough, but majority of the time they were in front smoking.
Stayed 1 night in Jul 2023

10/10 Excellent

Yasmin

Stayed 1 night in Jul 2023

8/10 Good

Lori

Travelled with family
Liked: Property conditions & facilities
Ok
Stayed 1 night in Jul 2023

8/10 Good

Michaelene

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows.
Stayed 1 night in Jul 2023

8/10 Good

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Family trip
Room was missing main chair or small couch. Bathroom floor dirty, mold in shower and mold on ceiling. Bathrooms need updated and cleaned. Something must have been wrong with the pool, the color looked terrible. The breakfast was good and those breakfast ladies were very friendly! So was the gentleman that checked us in at night.
Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Average
Stayed 1 night in Jul 2023

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, loud, poor service
This was just an overall bad experience. I don’t leave many reviews, but this stunk. My family traveled all day and arrived very tired at 9:40pm. I stood in the lobby ringing a bell for service for 8 minutes before a girl finally came. Another guest came in part way through and said he had waited 5 min for the front desk to answer his call. I got checked in, went and got my family and all our luggage up to our room- we enter to find coffee stains in the sink, toothpaste splatter on the mirror, hair, etc. Just gross. There was an inch of dust. Honestly. I would find another place.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly bathroom
Hotel needs some updating. Our room had a bad odor in the bathroom. Check in person was very helpful and attentive.
Stayed 1 night in Jun 2023

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have stayed at IHG hotels for many years. I have stayed that this particular hotel each time we travel to the Toledo area (in 8 years probably 3 or 4 times), so this is not a new adventure. However, when you (now) charge prices akin to the Hilton. I expect to find no hair in the shower or sink, and certainly coffee stains in the sink. This tells me that the room is not cleaned. We were moved immediately to a room on the ground floor, which I had requested (and after being told there were none left). Whilst this room was better. The decor was tired. The built in shelving (over the bath) had been broken out, which left holes. Overall, a crying shame, for what used to be a good hotel, and a good brand. I’d be unlikely to use it again, would not recommend it, and would think carefully before using any of the chain.
Stayed 1 night in Jun 2023

10/10 Excellent

Tadd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciate the quietness of the facility. Also the quick check in and out process.
Stayed 1 night in Jun 2023

4/10 Poor

Nicole C

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Clayton

Stayed 2 nights in May 2023

8/10 Good

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff all the way around.
Stayed 5 nights in May 2023

6/10 Okay

Eric Fre

Travelled with family
Disliked: Staff & service, property conditions & facilities
I loved the breakfast and all the hot options. The lady refused to answer the phone at the front desk all day when I called to confirm. When we showed up she was in her pajamas on Facetime talking to her boyfriend and then later had him sneak in to hang out in the hallway and was never seen again at the front desk.
Stayed 1 night in May 2023

8/10 Good

Daniel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel overall, but suffering from neglect. The water cooler in the gym was empty, & the bathroom floor in my room had a big clump of the previous occupant's hair next to the bathtub.
Stayed 1 night in Apr 2023