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"The shuttle ride up to the onsen is a treat in itself - beautiful views of Japans incredible landscapes. The staff are incredible. The welcoming experience was the best we’ve encountered. We enjoyed a private onsen and were awed by the beauty and peacefulness of it. The food was so fresh, exquisite and filling! The attention to detail from prepartion to serving of meals is unmatched. We really appreciated the patience of the staff to help us understand how some items are to be eaten. The hotel itself is older and could use some updates. However, it is a gem and we hope to come back on our next trip to Japan."

"Food is always fresh with local ingredients. Never fails to impress us. "

"Awesome onsen facility and hotel meals! "

"Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese."

"Very good"

"Ok"

"best choice"

"The property was clean and nice and the onsen was exactly what we needed after a long day of skiing."

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"