Galenia Hospital

Staff was amazing and very attentive! However the hotel was in need of repairs. The hot tub had mold around the perimeter edge and the bathroom door was in need of replacement as the bottom edge appeared cracked and swelled, perhaps from wear and tear of being right on the beach and moisture from the ocean water. The bathroom ceiling had sloppy patch work and was rusted along the edges. The thermostat in our room stopped working mid way through our trip and we were freezing throughout the night. Our room floor was never cleaned, as we could feel grit on the floor, so we couldn’t walk barefoot. On one of the days we didn’t receive any towels and had to request to have brought to our room. On one of the night there was a wedding outside by the beach right below us that had music blasting so loudly that I could feel the vibrations in my bed 7 floors up! When I called to ask to be changed to a different room because I had an early morning excursion I was told there was no availability and was given ear plugs. I will say what made the stay pleasant was the responsiveness of the staff when I called about the thermostat and towels. They also surprised me with champagne and a cake for my birthday which I’m guessing was a way to compensate for the numerous issues I complained about. The lobby and pool areas were spotless but the food was subpar and the same so we tired quickly of the options provided in the all inclusive option we chose.

Everything was excellent. 100% recommended.

the entertainment was amazing, the food was also incredible. this was a really nice getaway.