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Reviews of Hotel Santika Garut

2.5 out of 5
Hotel Santika Garut
Jl. Raya Cipanas Baru, Tarogong Kaler, Garut, Jawa Barat

Reviews

9.4

Exceptional

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHANIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and all employees are friendly
Stayed 2 nights in May 2024
Response from Tjatur Prasetya on 10 May 2024
Dear Mrs. Stephanie,Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. With much appreciation,Santika Garut Hotel Management

10/10 Excellent

Riz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and well maintained property with very good breakfast offerings.
Stayed 1 night in Jan 2020
Response from Santika Garut Hotel Management on 3 Feb 2020
Dear Mr/Mrs. Riz Thank you for taking the time to share your #santikamoments. Your appreciation on our property maintenance as well as our breakfast variety is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our staff especially our engineering, housekeeping, and food & beverage department's staff are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel. Warmest Regard,

10/10 Excellent

Lerneskog

Stayed 2 nights in Dec 2019

8/10 Good

V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new hotel with all the basic facilities. location is great, with rice fields and mountains behind it but you will need to book the rooms facing the rice fields and not the swimming pool in order to get the full view. staffs are very friendly and professional and like the feedback from the other guests, they do speak good English. the gym has one bike and one treadmill so it would be OK if no more than 2 persons want to use it at the same time. only thing missing is the hot spring, you need to go to another hotel in order to enjoy it.
Stayed 2 nights in Mar 2019
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Valuable Guest, Thank you for taking the time to share your #santikamoments. Your appreciation on our facilities, location, as well as the quality of our service is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our hotel are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel. Warmest Regard,

10/10 Excellent

salfani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and memorable
All the staffs are very friendly and helpful. Taufik, Elena, Fahmi and Idham are made our stay there to be enjoyable and memorable. Our room had mountain view and its very lively. Very nice breakfast and comfort stay. Will come back again whenever we stay near by Garut
Stayed 1 night in Jan 2019
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Mrs. Salfani, Thank you for taking the time to share your #santikamoments. Your appreciation on our staff, room, and breakfast is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our hotel are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel. Warmest Regard,

8/10 Good

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It new hotel hoping u keep this hotel clean as possible. Try to have more out door activities like mountain tracking n more advertisements on this hotel. Singaporean will love to explore more on nature.
Stayed 2 nights in Dec 2018
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Mr. Mohsin, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. We are glad to inform you that we now have partnership with certified tour and travel in order to accommodate the guest need of exploring the nature in our surrounding. To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms. Warmest Regard,

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Mr. Rudi, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms. Warmest Regard,

10/10 Excellent

Handi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Santika Garut Hotel Management on 3 Feb 2020
Dear Mr Handi, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. Warmest Regard,

8/10 Good

Mega

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Mrs. Mega, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms. Warmest Regard,

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Valuable Guest, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms. Warmest Regard,

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay....
Stayed 1 night in Oct 2018
Response from Santika Garut Hotel Management on 21 Feb 2020
Dear Mr. Agus, Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of. To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms. Warmest Regard,