Gava Holiday Rentals

"We recently stayed at Eurostars Grand Marina during the week of April 6 and overall had a decent experience; however, there were several important issues that I hope management can address to improve future guest satisfaction. First, the air conditioning in the room did not function properly. The room remained uncomfortably warm, with the thermostat initially showing 40°C. After notifying the front desk and returning later, it displayed 16°C; however, the actual room temperature did not improve. As a result, we had to sleep with the balcony door partially open, which is not ideal for comfort or safety, especially with children. Secondly, our experience with the restaurant service in the evening was disappointing. We arrived at 8:30 PM and were informed the restaurant was full but that we would be seated shortly, as we were the only party waiting. After waiting over an hour, and observing that several tables had finished but were not being turned over, we were still not seated. With the kitchen closing at 10:30 PM and traveling with children, we returned to the room and ordered room service. Unfortunately, when I later requested a dessert from the restaurant (not available via room service), the bar staff member was unprofessional and dismissive. The dessert was placed abruptly, and when I asked for a cover to take it to the room, I was told, “I am not room service, I don’t give covers,” in a rude tone. This did not reflect expected hospitality and professionalism. "

"We arrived after a long journey through Tibidabo and several small towns around Barcelona, so we were really in need of a good rest. The check in experience with Abir was excellent she brought such a warm and positive energy that immediately made us feel welcome. It truly made our check-in much more pleasant and enjoyable."

"The hotel is at a good spot but the airport shuttle is not that close. I didn't have time for breakfast in the morning, so cannot comment on its freshness. The taxies were waiting at the entrance, which was convenient when you are trying to get to the airport on-time. Overall, my experience was positive. "

"The door men were wonderful to greet you and serve you, but the downstairs bar was slow on service and two drinks cost 48 Euros. The breakfast buffet at 40 euros per person is not worth it. the 23rd floor Japanese restaurant serves very fancy food, at a price."

"Nice rooms, clean, comfortable bedding. Decent shower."

"The room is clean and tidy. The staff is nice and helpful. However, it is a bit noisy at night because some restaurants are located directly in front of the hotel. "

"Everything anout the hotel, met or exceeded my expectations. The room was largw, the bed comfortable, the bathroom had more than the necessary amenities. I plan to stay there on my next trip to Barcelona. "

"It was great being able to get an omelette for breakfast"

"Such wonderful service, rooms were cleaned everyday, staff were very kind and helpful and good location to get to city centre (uber/cab service relative cheap)"