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蓋洛德凱藝酒店的評價

2.5 out of 5
蓋洛德凱藝酒店
137 West St, Gaylord, MI

評價

6.4
10 分評分，優異；855 則評價中有 128 則" "
8 分評分，不錯；855 則評價中有 255 則" "
6 分評分，一般；855 則評價中有 211 則" "
4 分評分，欠佳；855 則評價中有 150 則" "
2 分評分，很差；855 則評價中有 111 則" "

6.6/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

5.8/10 

住宿狀況

6.2/10 

環保程度

評價

6/10 一般

Kaitlyn

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 5 晚

2/10 很差

Abigail

伴侶同遊
不滿：整潔度和住宿狀況
Dirty, green hot tub, broken lights/open wires in the pool
於 2024 年 5 月住了 1 晚

6/10 一般

Mela

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The room was not in good condition, headboard on one of the beds in our room. The neighbor next to us played their music super loud late night and early am. Hot tub dirty, no towels in pool room
於 2024 年 5 月住了 1 晚

8/10 不錯

eugene

商務旅客
讚好：整潔度、設施服務和住宿狀況
I ended up paying $50 more than expected. My reservation did not show up and the initial attendant was rude and not willing to help resolve the issue.
於 2024 年 5 月住了 3 晚

6/10 一般

Jessica

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Sharleen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 2 月住了 1 晚
se 於 2024年3月23日的回應
Thank you for your feedback. We appreciate you staying with us. We are pleased that you found our hotel to be nice. We look forward to seeing you in your future stay!

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
Staff was super friendly and efficient upon checking me in. The bathrooms are in need of some updating but overall nice place to stay.
於 2024 年 3 月住了 1 晚
se 於 2024年3月11日的回應
Thank you for your feedback. We appreciate you staying you staying with us. We are pleased that our staff was fast and friendly. As we have signs posted, we are going through renovations. We hope to see you when we are done with our renovations!

4/10 欠佳

Timothy

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
No real complaints was fairly dated but I believe they were doing Reno’s was good enough for one night
於 2024 年 2 月住了 1 晚
se 於 2024年3月3日的回應
Thank you for providing feedback. We appreciate you staying with us. Yes we are going through renovations. We look forward to seeing in your future stays to see what other renovations we have done for a more positive experience.

2/10 很差

Heather

伴侶同遊, 寵物同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
The property was filthy, I had to change rooms 3 times after check out due to mold, dirt and mouse poop on beds, shower and couch. The staff then proceeded to make derogatory comments about me in front of me in a language they did not think I understood due to me making complaints about the mouse poop. Would never recommend this hotel to anyone. The only good side was the front desk worker when I first checked in. She was extremely helpful and sincere with her apologies due to the conditions of the room. She deserves to work somewhere much nicer and more appreciative of there staff.
於 2024 年 2 月住了 2 晚

2/10 很差

Michael

不滿：職員與服務、設施服務和住宿狀況
It was a filthy run down hotel, on top of that the heat stopped working in our room and we had to spend 2 hours talking to the front desk and management and Expedia to attempt to get a refund for the freezing cold unsafe conditions, still waiting for a resolution
於 2024 年 2 月住了 2 晚

6/10 一般

Warren

讚好：職員與服務
不滿：整潔度和住宿狀況
It was under construction and dusty. Lots of broken things. We were there 8 hours. Thats all i can say.
於 2024 年 2 月住了 1 晚
se 於 2024年2月9日的回應
Thank you for providing feedback. We appreciate you staying with us. Yes, we are under construction because we are trying to improve our hotel. I apologize that the hotel was less than satisfactory. We look forward to seeing you in a future stay after renovations are done for a more positive experience.

10/10 優異

Angela

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
They are currently renovating but the price was great, the staff was friendly and the beds were super comfy!
於 2024 年 1 月住了 1 晚
se 於 2024年1月27日的回應
Thank you for taking the time to provide feedback. We appreciate you staying with us! We are pleased that even during our renovations, the hotel met your expectations. We look forward to seeing you in your future stays to see the rest of the renovations being done

2/10 很差

Amanda

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
se 於 2024年1月16日的回應
Thank you for providing feedback. It saddens us that your stay was less than satisfactory. We hope to see you in your future stay to provide a more positive experience.

2/10 很差

Chase

於 2024 年 1 月住了 1 晚
se 於 2024年1月14日的回應
Thank you for providing feedback. We apologize that your stay was less than satisfactory. We look forward to seeing you in your future stays to provide a more positive experience.

4/10 欠佳

Kelly

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Se 於 2024年1月14日的回應
Thank you for providing feedback. We apologize that your stay was less than satisfactory. We look forward to seeing you in your future stays to provide a more positive experience.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay.
Nice room at great price.
於 2023 年 12 月住了 2 晚
se 於 2024年1月14日的回應
Thank you for taking the time to provide feed back. We are pleased that the hotel met your standards and that you liked the room. We look forward to seeing you in your future stays!

2/10 很差

Mark

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Hot tub water was very dirty looking . First room the door lock wasn't working. The second room there was dried urine on the toilet. The third room the bathtub wouldn't plug for our son to take a bath. The condition of the hotel was terrible and dirty .
於 2023 年 12 月住了 1 晚
se 於 2024年1月31日的回應
Thank you for providing feedback. We are going through renovations right now. I apologize for the inconvenience that you had during your stay. We are trying to improve the hotel. We look forward to seeing you in your future stay to provide a more positive experience.

2/10 很差

leigh

親子同遊
讚好：整潔度
不滿：職員與服務
Unable to get into our room at 2am after 2 trips to the front desk because the door lock was malfunctioning. Also no mirror anywhere in the room. How are you supposed to get ready doing hair and makeup?? A little warning ahead of time instead of an apology later would have been preferred.
於 2023 年 12 月住了 1 晚
se 於 2024年1月5日的回應
Thank you for taking the time to provide feedback. I apologize for the inconvenience for our door locks not working right. As you could see that we are going through renovations. We are trying to make the hotel better.

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
The motel was quite nice, but there’s nothing to do in Gaylord. This is just a stop to get to the UP, Petoskey, Boyne, or Traverse City for day trips.
於 2023 年 12 月住了 3 晚
se 於 2023年12月31日的回應
Thank you for taking the time to provide us feedback. We are pleased that you found our hotel to meet your expectations. We look forward to seeing you in your future stays!

10/10 優異

Mark

讚好：整潔度、職員與服務、設施服務和住宿狀況
Not a bad hotel at all. For the money you can’t beat it. It’s a great deal. Not a four-star, but not paying for a four-star. Play some clean. Nice pool. Nice staff.
於 2023 年 12 月住了 1 晚
se 於 2023年12月20日的回應
Thank you for your feed back. We are pleased that you found our hotel to meet your expectations. We are pleased that you found the pool and staff nice. We look forward to seeing you in your future stays!

6/10 一般

Dylan

不滿：住宿狀況
於 2023 年 11 月住了 1 晚
se 於 2023年12月5日的回應
Thank you for taking the time to review our hotel. We are pleased that we met your expectations and whatever we can fix to make your stay better, please reach out and let us know. We look forward to seeing you in your future stay!

10/10 優異

james

讚好：整潔度、職員與服務和客房舒適度
Stay was good for the price Need to change the shower head other then that it was good.
於 2023 年 11 月住了 1 晚
se 於 2023年11月20日的回應
Thank you for taking the time to provide feedback. We are pleased that your stay was good. I apologize that the shower head wasn't working correctly. We will take care of this and look forward to seeing you in your future stay!

4/10 欠佳

Barry

家人同遊
不滿：住宿狀況
Heard everything the people in the surrounding rooms were saying and doing.
於 2023 年 11 月住了 2 晚
se 於 2023年11月9日的回應
Thank you for taking the time to review our hotel. I apologize that the room wasn't to your satisfaction. I apologize that the walls were thin. We are looking at getting our hotel renovated soon and hopefully they will insulate the walls better

2/10 很差

Suraj

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was the worst hotel I have ever lived in. It smelled so dirty inside.. Wow!!
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. I apologize that our hotel didn't meet your expectations. I apologize that the hotel smelled. I will talk to all the staff about taking care of this issue.

8/10 不錯

Paul

家人同遊
讚好：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that the hotel met your expectations. We look forward to seeing you in your future stays!

4/10 欠佳

Jennifer

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Good location, but our room had a hot tub in it and the carpet all around the tub and all the way to the bed was water-soaked. We had to wear shoes the entire time unless we were in the bed. The room also smelled of mold and mildew which is probably from the wet carpet. We went to a gas station and bought an air spray.
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. It saddens us that your stay was less than expected. We are pleased that you found the hotel's location to be good. We apologize that in your room the jacuzzi tub leaked. Maintenance was notified after your stay and it was taken care of. We hope to see you in your future stays to give you a more positive experience.

8/10 不錯

Catherine

不滿：住宿狀況
於 2023 年 10 月住了 2 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that the hotel met your expectations. We look forward to seeing you in your future stays!

8/10 不錯

Rahul

於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that you found our hotel to meet your expectations. We look forward in seeing you in your future stays!

8/10 不錯

Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that you found our hotel to meet your expectations. We look forward to seeing you in your future stays.

4/10 欠佳

brian

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Smelly and dirty and dingy
於 2023 年 10 月住了 1 晚

10/10 優異

Scott

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff great, property adequate for the price
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that you found our staff great and our hotel met your expectations. We look forward to seeing you in your future stays.

6/10 一般

John (Livonia)

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Toilet seat was broken,area between aircontioner and window was rotted out. Needs reno
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. It saddens me that you had issues with our hotel because of a broken toilet seat. We are looking at getting renovations here in the near future. We hope that you will have the opportunity to come check us out after the renovations.

8/10 不錯

Ronald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review us. We are pleased that you found our hotel to meet your expectations. We look forward to seeing you in your future stays!

10/10 優異

Erika

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Excelent customer service, front desk attendants Excelent service, they were really nice; well stacked breakfast, rooms were very clean, the aisles not too bad. Good swimming pool area
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that our hotel exceeded you expectations with our front desk staff and customer service. It pleases me that you found our swimming pool, rooms, and breakfast good as well. We look forward to seeing you in your future stays!

6/10 一般

Aaron

於 2023 年 9 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel We are pleased that you found the hotel to meet your expectations. We look forward to seeing your in your future stays.

2/10 很差

Edna

不滿：整潔度和住宿狀況
於 2023 年 10 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review us. It saddens me that our hotel didn't meet your expectations. We hope to see you in a future stay to give you a more positive experience.

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Time for some remodeling
Bedding was clean and comfortable. Bathroom is showing its age, including a very tight entrance. Shower head was broken and required maintenance to install a replacement. Toilet was rocking on its mounts. Staff was friendly and helpful, but occasionally hard to reach. Sometimes calls to the front desk would not go through, even if called from outside the building. The property looks and feels tired and in need of remodeling. However, I appreciate that I didn't have to pay extortionist rates on a fall weekend to attend a funeral.
於 2023 年 10 月住了 2 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. I apologize that there were some issues during your stay. We will be starting renovations in the near future and giving it a facelift. We are pleased that you found the beds comfortable and that our staff was helpful.

6/10 一般

Nathan

多人同遊
讚好：職員與服務
不滿：住宿狀況
Could barely even close the door
Well unfortunately this was the weirdest hotel room I’ve ever stayed in. When I got there after a wedding it was late and the door wasn’t lined up so had to slam it shut which may have been heard by others. I noticed one of the things used to close the curtain was on the ledge so took a picture so they wouldn’t think I took it off. There was also a fake eyelash on the bathroom floor and one of the water cups wasn’t even in a plastic wrapping like the other one which was weird. The lotion bottle was empty and there was also just a few squares left of TP on the roll. Just overall weird with multiple things out of whack. When I checked out I told them about the door and other things and the lady asked the guy there if he knew about the door but someone should have known. You’d think the last person that stayed there would have said something. I told them all of this so they don’t try to charge me for something that was done before I got there and I didn’t tell them I took pictures just in case they try to charge me. I thought maybe they wouldn’t charge me for the room with all that I mentioned above. Just very weird.
Main door
Main door
Not even set up to close the curtain
Why was this cup on the left not in plastic?
於 2023 年 10 月住了 1 晚

6/10 一般

Jesslyn

家人同遊
不滿：職員與服務
Meh
Well it wasn't terrible but not great. Room could've used more cleaning (lots of spiderwebs in corners) trash not taken out. It was clean enough, the hallway definitely smelled of cigarette and weed smoke. No bugs though.
於 2023 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
What I didn’t like was we had trouble figuring out the T.V
於 2023 年 10 月住了 1 晚
se 於 2023年11月2日的回應
Thank you for taking the time to review our hotel I apologize that there was an issue with the tv. I hope the staff on duty helped with this in a timely manner. We look forward to seeing you in your future stays

6/10 一般

Kelly

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
No shower head in handicapped unit.
於 2023 年 10 月住了 1 晚

8/10 不錯

James

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

2/10 很差

Rocky

多人同遊
不滿：整潔度和住宿狀況
於 2023 年 9 月住了 2 晚

10/10 優異

Jessica

於 2023 年 9 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that we met your expectations. We look forward to seeing you in your future stays

6/10 一般

Mack

讚好：整潔度和職員與服務
不滿：住宿狀況
Decent, economical place to stay. Very friendly and clean, but very outdated. Breakfast was always stocked.
於 2023 年 9 月住了 2 晚

8/10 不錯

Corey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
se 於 2023年11月6日的回應
Thank you for taking the time to review our hotel. We are pleased that the hotel met your expectations. We look forward to seeing you in your future stay

8/10 不錯

Jessica

商務旅客
讚好：職員與服務和客房舒適度
於 2023 年 9 月住了 3 晚

6/10 一般

Anthony

不滿：整潔度和住宿狀況
Cracked window
於 2023 年 9 月住了 2 晚

6/10 一般

Sean

多人同遊
不滿：整潔度和設施服務
The low cost makes it worth it. Bath tub/shower was a bit dirty but everything else was fine.
於 2023 年 8 月住了 2 晚

10/10 優異

Magdaline

伴侶同遊
讚好：整潔度和設施服務
It was clean
於 2023 年 9 月住了 1 晚