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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Outdoor pool, pool umbrellas, pool loungers
Garden
Lobby sitting area
City view
JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
The current price is HK$590
HK$720 total
includes taxes & fees
29 Sept - 30 Sept

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Room options

Check availability for these dates

Tonight

Sep 9 - Sep 10
Check availability for tonight Sep 9 - Sep 10

Tomorrow

Sep 10 - Sep 11
Check availability for tomorrow Sep 10 - Sep 11
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Suite, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Down duvet
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Sofa bed
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Sofa bed
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Magazine Road, George Town, Penang, 10300

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.0 km
  • KOMTAR - 3 min walk - 0.3 km
  • Penang Times Square - 7 min walk - 0.6 km
  • Swettenham Pier Cruise Terminal - 2 min drive - 2.0 km
  • Gurney Drive - 3 min drive - 3.1 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • ‪Texas Chicken - ‬2 min walk
  • ‪A&W - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Cafe Jen - ‬1 min walk
  • ‪四囍糖水 - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Upscale family-friendly hotel near 1st Avenue Mall
Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also find perks such as:
  • An outdoor pool and a children's pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, continental breakfast (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and luggage storage
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 443 rooms include comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with baths or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Jen Penang
Jen Penang
Hotel Jen Penang George Town
Traders Hotel Georgetown
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Jen Penang George Town
Hotel Jen Penang by Shangri La
JEN Penang Georgetown by Shangri La
JEN Penang Georgetown by Shangri-La Hotel
JEN Penang Georgetown by Shangri-La George Town
JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 9 Sept 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 29 Sept 2025 start from HK$590.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

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JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1003 reviews
Rating 8 - Good. 356 out of 1003 reviews
Rating 6 - Okay. 69 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yue Hann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and it is next to a mall with a supermarket. Clean, decent amenities and we had an enjoyable stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, spacious room
Stayed 3 nights in Aug 2025

10/10 Excellent

Zi Qi

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay, good as it it centralised
Stayed 2 nights in Jul 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Near to a mall and the bus station.
Stayed 4 nights in Aug 2025

10/10 Excellent

Emileisy

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, clean, friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

KA KIT NELSON

Liked: Property conditions & facilities
clean, comfortable, friendly staff, convenient location
Stayed 3 nights in Jun 2025

8/10 Good

Hua Teck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lunch buffet is ok only as food would be better if it’s hot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, comfy

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.
Stayed 3 nights in May 2025

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
Stayed 3 nights in May 2025

8/10 Good

Wen Cheng Jane

Liked: Cleanliness, amenities, property conditions & facilities
Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Stayed 3 nights in Jun 2025

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was good as it was somewhat close to the places we wanted to visit/see.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tjin Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Accommodated my request for early check in which took less than 2 min..
Stayed 3 nights in May 2025

8/10 Good

Pei Ling

Liked: Cleanliness, amenities, property conditions & facilities
Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Stayed 2 nights in Jun 2025

8/10 Good

Kai Yin

Liked: Staff & service, property conditions & facilities
Good location next to the old Penang town and very convenient on shopping
Stayed 3 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price performance! Nothing spectacular
Stayed 4 nights in May 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Stayed 3 nights in Jun 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Good hotel. Pool and exercise room ok but not great
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 8 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location because it’s close everything
Stayed 3 nights in Feb 2025

8/10 Good

HEI MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is extremely convenient, walkable distance to George Town tourist trails and night market. Surrounded by a few shopping malls, and bus station is just downstairs. However, quite a lot homeless around after 9pm at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jin Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Exceptional Family Getaway - Exceeded All Expectations! Rating: ★★★★★ (5/5 Stars) Review: Our recent 3-day,2-night stay was nothing short of phenomenal. From the moment we arrived until we (reluctantly) left, every detail was perfect. A huge standout was the breakfast—it was absolutely superb and far beyond our expectations. The variety and quality were excellent, and it was a fantastic start to our days, especially with our family. What truly made our stay memorable, however, was the incredible friendliness of the entire team. We were greeted with genuine smiles by everyone: from the front office who ensured a smooth check-in, the security who made us feel safe, the bell hops who were always helpful, the cafe staff who were so attentive, to the housekeeping team who kept our room impeccable. Even the staff at the pool and gym were wonderful and engaging. It’s clear that this hotel has a culture of excellent service, and it made our family trip so relaxing and enjoyable. We will definitely be returning. Great job and well done to the entire team! 👍👍👍
Stayed 2 nights in Aug 2025

8/10 Good

Santoso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Stayed 3 nights in Mar 2025

10/10 Excellent

Kay Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sim Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious excellent staff n service n good location
Stayed 3 nights in Nov 2024