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“Great hotel ane customer service ”

“Great stay at Grand Hyam. Staff were very professional yet friendly and helpful when needed. We booked 2 rooms via Agoda and booked an extra room on the spot via Expedia. We wanted to stay on the same floor and one of the staff went above and beyond to help us do so. It was such a kind gesture! Rooms are spacious and beautiful. A bit of shame we had mold in the bathroom and that the housekeeping was a bit neglected (floor not clean carefully and hand marks could still be seen near tv frame). Gym……

“Wir (Familie mit 2 großen Kindern) hatten das Penthouse im der 15 Etage. Eigentlich eine Maisonette auf 2 Stockwerken. 2 separate Schlafzimmer mit eigenem Bad + 1 grosses Bett. Sauber, ruhig, komfortabel. TOP!”

“Everything is excellent except for pick up guess area policy. It did not make sense when the resort did not allow our drive to drive to the front of reception area to pick up guess, even it was raining and the parking lot was far from the front desk. ”

“非常好的住宿體驗”

“Overall the service was great. I think the property could be tidied up more in the rooms but they were prompt and responsive.”