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Reviews of George & Pilgrims Hotel

3 out of 5
George & Pilgrims Hotel
1 High Street, Glastonbury, England

Reviews

8.2

Very good

Rating 10 - Excellent. 126 out of 297 reviews" "
Rating 8 - Good. 104 out of 297 reviews" "
Rating 6 - Okay. 42 out of 297 reviews" "
Rating 4 - Poor. 20 out of 297 reviews" "
Rating 2 - Terrible. 5 out of 297 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous historic hotel with tremendous charm in the heart of quirky Glastonbury. We had a large room with a beautiful four poster bed. The bathroom was modern (except for the separate hot & cold water taps on the sink). I was not comfortable with the intrusive information requests and privacy waivers required to use the hotel Wi-Fi so did not use it.
Stayed 1 night in Apr 2024

8/10 Good

Petre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property ouses age and tradition. The staff are friendly obliging and polite. The food and drink was good. overall, good value for money.
Stayed 1 night in Apr 2024

10/10 Excellent

Claire, Cumbria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property great staff and excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and knowledgeable staff,Beautiful surroundings. Steeped in history. Locals were all very friendly. Definitely booking again.
Stayed 1 night in Feb 2024

4/10 Poor

Suzanne

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Welcoming staff, great location. Rooms in need of a refurbishment, shabby not chic. Breakfast disappointing , no fruit/ healthy options. Expensive.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

John

A mixed experience; it’s a historic centrally placed building with great character. Staff friendly and helpful. My room lacked a TV remote and had a very noisy bathroom fan.
Stayed 1 night in Dec 2023

8/10 Good

Les

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Lorraine

Disliked: Property conditions & facilities
The staff were lovely and really helpful but clearly very over-worked. The property doesn’t deserve them. The bedroom was clean and the bed comfortable but the bath was chipped, the bath side broken, the shower only partially worked and the hairdryer from the dark ages. The public areas were not so much tired as exhausted. Crumbling plaster, stained dining chairs etc. It should also be made clear that access to the bedrooms is only via a narrow spiral staircase. I realise the property is (of course) listed and will never be short of clients because of where and what it is, but it’s in dire need of refurbishment. I must reiterate that the staff were great and really friendly and helpful but it was perfectly clear to me that there are not enough of them. I would not recommend this hotel.
Stayed 3 nights in Oct 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location on the high street, great staff and good food
Stayed 1 night in Oct 2023

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a clean and some customer service
Hotel was dirty and staff were really rude. Decided not to have breakfast there as the cleanliness was poor and I didn’t want to risk getting sick
Stayed 2 nights in Oct 2023

10/10 Excellent

Charmain, Bossier City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, interesting old hotel. Very nice staff.
Stayed 4 nights in Oct 2023

8/10 Good

Philip

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful hotel, needs some upgrading
Wonderful hotel and staff, however the bar area seating and general decor is in desperate need of upgrading.
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disappointed
Have stayed at the George and pilgrims several times over the last 25 years. This time I was very disappointed. Whatever you do don’t get room 14 . First time in this room and the shower wouldn’t hold a temp , 2 seconds hot , 2 seconds freezing cold . It was tiny , barely room to move . The restaurant was changing menus and had about 10% of the menu available, the staff however was very good , no fault to them . This hotel has a lot of character but not worth the price anymore.
Stayed 3 nights in Sep 2023

4/10 Poor

IAN, London

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I’ve stayed here a few times over a range of years and know how quirky the hotel is. It’s very old and very beautiful. But, now the hotel is barely fit for purpose. Pros: the helpful and friendly staff. They obviously work so hard, but there aren’t enough of them do their jobs to a high standard. George and Pilgrims is right on the high street, perfect for all of the sights and pubs and shopping. Parking at St John’s car-park is directly behind the hotel and inexpensive per 24 hour period. The cons: filthy corridor areas. We checked in at 3pm and the areas still hadn’t been tidied. Piles of bedding in corridor, plastic bags filled with rubbish, drinking glasses, a used razor. Most of it had been cleared over the next hour. Confessional Room: horrible. Boiling hot. Fan provided and windows did open, but let in the smells from the kitchen. Couldn’t leave one of them open as it banged around in the wind. Mattress: terrible. The entire room shabby, worse than shabby. Hole in the ceiling with lining paper held in place with tape. Plenty of tea/coffee in room. Bathroom: scruffy, visible damp, but everything worked. Everything was as clean as it could be. Avoid this room. Room 10: avoid. Boiling hot, although radiators off, hot pipes running along side of room. Window could be opened, but had to be propped open. Bizarre corridor (fire escape route) between bedroom and ensuite bathroom. Corridor lighting flr 2 sometimes worked, sometimes not. Needed iphone torch.
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
This historic property walks a fine between shabby chic and plain shabby. Cleanliness is ok amd the hot and cold water was fine however bath controls were difficult to use, bathroom fan sounded like an ancient diesel engine and peeling ceiling paper had been crudely sellotaped. On the positive side it is atmospheric and very central.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the building and the town.
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
14th century hotel that looks like a castle on Glastonbury high street,friendly staff just a great place to unwind.
Stayed 2 nights in Aug 2023

10/10 Excellent

Clare

Stayed 1 night in Jul 2023

4/10 Poor

Ian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mixed thoughts
Quaint old hotel which could do with some refurbishment. A torn net curtain in the room would have beef better replaced than a poor repair. The toilet leaked water, the room wasn’t cleaned on the second day. The evening meal (chicken burger) was poor. On the positive side the staff were very pleasant and the breakfasts very good.
Torn curtain
Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

8/10 Good

anthony

Stayed 1 night in Jul 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favourite places to stay
Love this hotel. So full of character and charm. Staff are friendly and helpful. Food is always of a good standard.
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service
The inn itself is charming and a beautiful place to stay, most staff were great but the lady who served breakfast had the worst attitude I’ve ever come across, I asked for a table (the place was empty bar two couples and one left immediately) she huffed, said ‘she’d see what she could do but was very busy! Then she went and I could hear her having a good chat and general winge to the other staff, I was totally ignored for 15 minutes so left with my girlfriend and had breakfast next door in the Crown (v nice too)…..an hour after when we went back to check out she had the cheek to come out of her still empty dining room and loudly say ‘there’s the guy tha disappeared!!’ in a ‘let’s pretend she did nothing wrong?’….pity totally changed my experience of the George and Pilgrim….otherwise quirky and interesting place, the rest of the staff were gems.
Stayed 1 night in Jul 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
Really interesting place to stay!
Stayed 3 nights in Jun 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Totally unique hotel experience - where else can one stay in the same hotel that was enjoyed by King Henry VIII and St, Dunstan. Accordingly, the rooms are small and in the part of the hotel in which I stayed, lack of air circulation made for a warm stay! Great location in a memorable town!! Breakfast wasn't great, but the pub is a treat.
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
If you want a traditional old inn to stay this is it .
Stayed 1 night in Jun 2023

8/10 Good

Sophia

Liked: Cleanliness, staff & service, room comfort
Lovely stay in a brilliant location. The room was very hot but the next day 2 fans appeared. The only fault was the shower kept going hot then cold which was a bit of a nightmare. The cleaning lady was very lovely & helpful😊
Stayed 3 nights in Jun 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!!!
Brilliant hotel with such a historic atmosphere. Clean rooms and lovely mattresses. This is our second stay at the George and Pilgrims hotel and it definitely won’t be the last. Such lovely and helpful staff, great food. Can’t wait to return.
Stayed 1 night in Jun 2023

6/10 Okay

Yasuko

Liked: Staff & service
Disliked: Property conditions & facilities
I love the location and history of this hotel. We stayed at room #14. There was no A/C and one small fan, mold in bath tab, shower and faucet provided enough water pressure but very difficult to control steady temperature when taking shower.
Stayed 3 nights in Jun 2023

8/10 Good

Therese

Liked: Cleanliness, staff & service, room comfort
Romancing the Grail or not
I love the idea of the 15 C hotel in the Main Street of Glastonbury - it has the potential for historic depth and romantic medieval aesthetics but the brewery chain have dumbed it’s splendour down somewhat - it’s like they don’t get it
Stayed 2 nights in Jun 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, our room needed new mattress.
The staff were great, very friendly! The room is large and bathroom was l roomy. Everything is clean. There were fans available in the room to make it nice and cool for sleeping! I especially enjoyed the large bathroom towels, super nice! My only issue is that the mattress on the king size bed needs to be replaced. The right side has completely broken down to the point it is hanging over the side of the bed. You can actually feel the metal rod and springs of the bed when you sit on it. The twin bed in the room was lovely, the king should be replaced.
Stayed 1 night in Jun 2023

10/10 Excellent

JULIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 15th century inn in the heart of Glastonbury, central for mooching in the shops, visiting the Abbey and Chalice Well & the Tor. Fabulous four poster room overlooking the high street. Spotlessly clean. Bed could do with a better quality mattress or mattress topper though. Breakfast freshly cooked but make sure you include it with your booking as expensive otherwise and drinks extra. Overall, a lovely place to stay.
Stayed 2 nights in May 2023

10/10 Excellent

Linda, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel great Glastonbury vibe, loved the rooms.helpful staff especially the cleaner!
Stayed 1 night in May 2023

6/10 Okay

Victoria

Stayed 1 night in May 2023

4/10 Poor

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was told they had a car park. They don’t. Have to use pay and display car park. At breakfast was told they couldn’t make scrambled egg on toast. It had to be the breakfast options on the menu, to the letter. Could have had a full English or eggs Benedict but not what you want when cycling. So had to have cereal and toast. Room very warm and despite making arrangements earlier for bike storage they couldn’t put in function room as they had a party on.
Stayed 1 night in May 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely night stay,friendly staff couldn't do enough for you. Had a meal lovely food and a lovely breakfast.
Stayed 1 night in Apr 2023

6/10 Okay

Sarah

Quirky but slightly lacking
Beautiful historic hotel. Room 14 was nice enough but boiling hot with radiator on 24/7 and window painted shut. Shower only a drip in bathroom and bath too small to use properly. Breakfast staff were very curt and the food inedible, so we ended up having to go out for a second breakfast. We stayed here as we loved the charm and history of this unique place. But were very disappointed by all the little things, which could have made this an amazing weekend.
Stayed 1 night in Apr 2023

8/10 Good

Mark

Stayed 2 nights in Apr 2023

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Graham, Harlow

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The George and Pilgrim is right in the heart of the high street so everything is within walking distance. As can be imagined from a building of this age it is full of character and not a straight line in the place. The staff are friendly and helpful. The room was welcoming and clean and the bed very comfortable for us but the room is starting to look a little shabby paint wise. The bar space is great for grabbing a pint and, if you a get a window seat, watching the world go by. There is no parking for the hotel so either park and pay in the public car park behind the hotel, at the time of writing this is £5.90 for the day, or find parking elsewhere in the town. As the hotel is in the middle of the town you can expect some street noise especially at night as pubs close for the night - this did not bother us to much however. We did eat at the George and Pilgrim but found the food very uninspiring and there are plenty of other venues in town which we feel offer better food options for a reasonable cost. Would we stay again? Yes as it offers a good comfortable place to stay to explore Glastonbury and its surrounds.
Stayed 5 nights in Apr 2023

10/10 Excellent

D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old historic building
This is a lovely Tudor building which still has a lot of original features which we loved. The room was quite dark and there wasn't a view but i booked last minute and i think it was the last room available. We were oy in there to sleep so it didnt matter anyway. Staff were friendly and helpful, and food was excellent.
Bar
Lobby
Dining room
Stayed 1 night in Apr 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful characterful hotel
Great atmospheric hotel in best location. Character and ambiance, comfort and very well looked after all round
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful, warm, welcoming and friendly.
A beautiful spacious room. No 7 it was a triple with a king sized bed and a single, which we didn't need to use but that was due to availability. Clean and tidy, love period features beams etc. All staff were welcoming, polite and helpful. The breakfast ladies were particularly, friendly, engaging and warm-hearted. Food was delicious. Spacious bathroom with good water pressure and piping hot water. I enjoyed a wonderful bubble bath during our stay. We wouldn't hesitate to stay again. Thank you.
Stayed 1 night in Mar 2023

10/10 Excellent

Maiko

Stayed 1 night in Mar 2023