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Turtle Beach Resort

4.0 star property
Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Turtle Beach Resort

Property amenity
Water park
Terrace/patio
Living area
Bathroom

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
The price is HK$1,767
HK$1,956 total
includes taxes & fees
7 Oct - 8 Oct
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Room options

Available filters for rooms
Showing 3 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

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Exterior
Paradise Resort Gold Coast
Pool
Hot tub
Kids pool
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7.8 out of 10, Good, (1010)
The price is HK$1,297
HK$1,426 total
includes taxes & fees
20 Oct - 21 Oct
Paradise Resort Gold Coast

About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Cavill Avenue - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Lucky Buddha Thai Restaurant - ‬5 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪Mandarin Court - ‬2 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle and a corner/local shop. For some rest and relaxation, visit the sauna or the steam room. The on-site local cuisine café, Fresh and Tasty, serves lunch. In addition to a terrace and mini golf, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Supervised childcare (surcharge), smoke-free property and barbecues
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware and cots/infant beds
  • Shower/bath combinations and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Fresh and Tasty
  • Deck Resturant and Bar

Things to do

  • 4 outdoor pools
  • 4 hot tubs
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cots/infant beds (surcharge)
  • Free water park access
  • Corner/local shop
  • High chair
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Washer/dryer
  • Water slide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Corner/local shop

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)

Bathroom

  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Stovetop

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Washer and dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from October 9 2024 to October 10 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. One of the swimming pools will be unavailable from October 9 2024 until October 10 2024 (dates subject to change).

How much does it cost to stay at Turtle Beach Resort?

As of 23 Sept 2024, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 7 Oct 2024 start from HK$1,767.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self-parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Checkout is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM-9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1003 reviews" "
Rating 8 - Good. 374 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

kirsty

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
Stayed 7 nights in Sep 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Taneesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Stayed 10 nights in Sep 2024

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place for families. Clean, geeat rooms and facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Emil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms and common areas. Excellent facilities geared towards family with young kids. Staff were amazing. Only gotcha are the stairs so dont pack heavy and you'll be fine.
Stayed 1 night in Aug 2024

10/10 Excellent

Kerri

Stayed 6 nights in Jul 2024

10/10 Excellent

Brenton

Splash park is awesome
Stayed 5 nights in Jul 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a family we enjoyed the pool, slide and spa. We enjoyed the ability to cater for ourselves and have some space to relax.
Stayed 6 nights in Jun 2024

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous for the kids. Room was in need of a soft refurb. Though was good considering the age of the property. We will return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great family holiday place
Our second stay at Turtle Beach Resort, I am sure we will be back. Everything you need
Stayed 3 nights in Jun 2024

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

leslee

Stayed 1 night in Jun 2024

8/10 Good

Paula

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We enjoyed the pools, splash zone and BBQ facilties. The 2 bedroom apartment we had was huge and had 2 bathrooms which we appreciated. You need to know they are unserviced so you dont get fresh towels or anything. Your expected to sort all that yourself and wash and dry your own towels. There was horrendous road works right outside our room which literally went all night long and kept us awake which put a dampner on our stay. The staff didnt seem to care about it. Some of the staff were friendly and helpful and some were not. We stayed in June and there was only 1 pool that is heated apart from the spas. Good location if you have a car for getting to theme parks etc. Essy walk to the beach. 5 min walk to a supermarket, cafe, pharmacy, butcher. Overall we enjoyed Turtle Beach and would reccomend to others.
Stayed 9 nights in Jun 2024

6/10 Okay

steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and the rooms
Stayed 5 nights in Jun 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families and children
Stayed 8 nights in May 2024

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Didn't know we could get a day pass to stay at the resort after check out
Stayed 2 nights in May 2024

6/10 Okay

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Worst nights sleep here- bedding was horrible. Very dated ‘resort’- Car park underground a nightmare. Reasonable location In house food expensive for what it was. After first meal we went and found some great restraunts. Staff were great though, and that’s probably the only redeeming feature this place had. Wouldn’t stay here again or advise friends to
Stayed 5 nights in May 2024

4/10 Poor

sarah

Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great option for a family with young children. Our kids loved the splash park, waterslides, and the various pools. Facilities were great. Location was convenient, close to cafes, restaurants and a supermarket. Staff were friendly and helpful.
Stayed 7 nights in Apr 2024

10/10 Excellent

Vicki

Stayed 3 nights in Apr 2024

8/10 Good

Nicole

Stayed 7 nights in Apr 2024

2/10 Terrible

James

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Like traveling back in time…in a bad way.
Great hotel is you’re able bodied and neurotypical - otherwise you are not welcome. The hotel is not accessible at all and rather than trying to accommodate you, advises you stay elsewhere. Fortunately we are able bodied, our son however has severe autism and was not allowed to use the facilities with a carer. Its 2024 this behaviour is not acceptable. The hotel itself also resembles their old timely attitude towards disability - the in room WiFi is unusable so make sure you have plenty of data. The hotel looks like it hasn’t been renovated for 30+ years. So if you like traveling back in time to a world where discrimination was acceptable - this is the place for you!
Stayed 4 nights in Apr 2024