Exterior

Reviews of Rembrandt Premium Fuji Gotemba

3 out of 5
Rembrandt Premium Fuji Gotemba
2571 Fukazawa, Gotemba, Shizuoka

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 204 reviews" "
Rating 8 - Good. 68 out of 204 reviews" "
Rating 6 - Okay. 19 out of 204 reviews" "
Rating 4 - Poor. 6 out of 204 reviews" "
Rating 2 - Terrible. 5 out of 204 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are warm and very helpful. Will definitely stay in this hotel again in future
Stayed 2 nights in Dec 2023

8/10 Good

adeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are helpful, friendly and speak English well. The room is big and comfortable even for four adults. The ryokan includes 1 hot pool and 1 cold pool indoor, 2 hot pools out door. The view of mount Fuji from outdoor pool is fantastic! There is also a sauna room included. The breakfast is great! A downside is that the futon is old and clumpy. Not the fluffy one that I was looking forward to. Another downside is that the laundry room is in a corner of the carpark. Although the laundry service is free, the washing machine and dryers are old.
Stayed 2 nights in Nov 2023

8/10 Good

Shlomi Shlomo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great view.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mount Fuji view from the room.
Stayed 2 nights in Sep 2023
Response from REMBRANDT PREMIUM FUJI GOTEMBA on 28 Sept 2023
Thank you very much for staying with us.We look forward to seeing you again.

8/10 Good

Ryusuke

Stayed 1 night in Sep 2023

2/10 Terrible

Jessica

Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
レンブラントホテルプレミアム富士御殿場をご利用下さいまして誠にありがとうございました。この度は、御殿場市内数あるホテルの中から、私共のホテルをお選び下さいましたにも関わらず、ご満足いただけるサービスの提供ができなかったこと、誠に申し訳なく心より深くお詫び申し上げます。お客様が心地良くご滞在頂けるホテルを目指し、スタッフ一同更に努力して参ります。またのご来館を心よりお待ち申し上げております。お忙しいところ、貴重なご意見の投稿をいただきまして、誠にありがとうございました。

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
この度はレンブラントプレミアム富士御殿場をご利用いただきまして、誠にありがとうございました。このような高評価をいただけて大変感激しております。これからもお客様にご満足いただけるホテルを目指してスタッフ一同サービスの向上に努めてまいります。またのご来館を心よりお待ちしております。ご投稿ありがとうございました。

8/10 Good

akemi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from レンブラントプレミアム富士御殿場 伊藤 on 15 Sept 2023
この度はレンブラントプレミアム富士御殿場をご利用いただきまして、誠にありがとうございました。また、ご滞在中にお食事のご追加も頂きましてありがとうございました。レストランでのお食事はいかがでしたか?今回、このような高評価をいただけて、大変嬉しく思っております。お客様からのご評価を励みに、スタッフ一同サービスの向上に努めてまいる所存です。またのご来館を心よりお待ちしております。ご投稿ありがとうございました。

4/10 Poor

Mat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, poor location, unhelpful reception
Hotel is a long way out of Gotemba, not really walking distance. Reception staff appear to have no knowledge of the surrounding area.
Stayed 2 nights in Jul 2023
Response from Ito on 16 Jul 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We will do our best to provide you with the latest information about tourist information in the surrounding area.We hope to see you again.

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely welcoming and accommodating. They allowed us an early check-in and then a late check-out. The room was spotless. The meal in the restaurant was superb. I would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Ito on 16 Jul 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
The food and the view were priceless!
Stayed 1 night in May 2023
Response from Rembrandt Premium Fuji Gotemba Ito on 7 Jun 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. It was almost unbelievable how nice it is for the price you pay. This was my partner’s and my first time in Japan and this was a wonderful place to spend a few days during our trip. We have nothing else to compare the onsen to since this was our first time at one, but it had breathtaking views and was relaxing and clean. If you are new to onsen like we are, the hotel makes it easy for newcomers with a helpful infographic that they hand out to you about public bath manners. We used the onsen twice a day because we loved it so much and will miss the it when we go back to the USA. The hotel staff were all very friendly and helpful. At first we did not think we could access the hotel by public transportation other than the hotel’s own shuttle bus, but if you use the navigation app Japan Travel, the local public bus’s routes which have two stops near the hotel will show up for some addition travel options into the city (for some reason Google Maps and Apple Maps did not have this bus’s routes show up for us). You can use a taxi to get to and from here of course, but it is much more expensive. Overall, it was a great experience and I would recommend it to anyone to stay at if you want a hotel with an onsen with a beautiful view.
Stayed 2 nights in May 2023
Response from Rembrandt Premium Fuji Gotemba Ito on 7 Jun 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.

2/10 Terrible

Michele

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirtiest room i have stayed
The hotel rooms are so dirty, moldy and smelly. The reception Yoshi san was kind enough to let me change the room after first night but the second room was only slightly better. You can see attempts to cover the black mold on the wall with white paint. The dirty conditions caused my allergy to act up and i felt so sick for the following week of my holiday.
Stayed 2 nights in Apr 2023
Response from Rembrandt Premium Fuji Gotemba Ito on 7 Jun 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.We apologize for the inconvenience caused by the smell in your room.How is your body?We value your comments.thank you very much.

10/10 Excellent

Wonjak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told that my room was upgraded for the view of Mt. Fuji. The room was large but as I booked Japanese room, so I must prepare beds myself. There was a charge for onsen per head even though I didn't use it. But it was not that much ~150 Yens per head though.
Stayed 1 night in Apr 2023
Response from Rembrandt Premium Fuji Gotemba Ito on 7 Jun 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.

8/10 Good

Nobuhiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anyway, Mt.Fuji that can be seen in front of you is beautiful!
Stayed 1 night in Apr 2023
Response from Rembrandt Premium Fuji Gotemba Ito on 7 Jun 2023
Thank you very much for using Rembrandt Premium Fuji Gotemba.We hope to see you again.

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel location is excellent …. Facing directly to mount Fuji. Oncen also is superb, especially the outdoor one, where we can enjoy the fantastic view while taking a bath. Service also fantastic. The manager even take us to gotemba premium outlet by himself (thank you so much, really appreciate it)
Stayed 1 night in Mar 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet and awesome service!
Stayed 1 night in Feb 2023
Response from フロント 伊藤 on 17 Mar 2023
Thank you for staying at Rembrandt Premium Fuji Gotemba. If you have a chance to come to Gotemba, we are looking forward to seeing you again.

10/10 Excellent

Celestine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from フロント 伊藤 on 14 Jan 2023
この度はレンブラントプレミアム富士御殿場にご宿泊いただき誠にありがとうございます。またご機会ありましたらぜひお待ちしております。

10/10 Excellent

Wai Ying Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view to Mt Fuji and short distance to Gotemba Premium Outlet.
Response from reservation staff  Ito on 6 Dec 2022
Thank you for using Rembrandt Premium Fuji Gotemba.We look forward to seeing you again.

6/10 Okay

William

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from フロント 伊藤 on 30 Aug 2022
この度はレンブラントプレミアム富士御殿場をご利用いただき誠にありがとうございました。お寄せいただいたご評価大変嬉しく思います。また御殿場にお越しになる際はぜひレンブラントプレミアム富士御殿場をご利用くださいませ。またのお越しをお待ちしております。

10/10 Excellent

Abdullah

Stayed 1 night in Jul 2022
Response from フロント 伊藤 on 24 Aug 2022
この度はレンブラントプレミアム富士御殿場にご朱伯頂き誠にありがとうございます。お忙しいところ、ご評価いただき大変嬉しく存じます。また御殿場にお越しになる機会がございましたらぜひお待ちしております。

10/10 Excellent

Yuko

Stayed 3 nights in Apr 2022

6/10 Okay

Aileen

Stayed 1 night in Apr 2022

10/10 Excellent

Haruka

Stayed 1 night in Mar 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Views of Mt. Fuji
Great hotel with amazing views of Mt. Fuji. Check in was quick and easy even with my limited Japanese. The onsen was one floor below and also gave a breathtaking view of the famous volcano. Parking was easy and under the hotel. Wasn’t crowded so plenty of spots available. There is a restaurant in the hotel but I didn’t try it. Room was larger than a business hotel but same ole hard bed - the Japanese standard. It’s also a bit of a drive to Gotemba proper, but you are staying for the views. Overall, great hotel and recommend.
From the hotel room.
From the hotel room.
Stayed 4 nights in Jan 2022
Response from Rembrandt Premium Fuji Gotemba on 18 Jan 2022
Thank you for staying at our hotel Mr Moore. Also thank you for your great review and comments. It will help our staffs to motivate and improve our services. Next time when you visit Gotemba our doors and services are always open at your service.

8/10 Good

Zara, Yokohama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Likes: - Good view of Fuji-san clearly, especially from the ofuro - The open ofuro felt very nice - Clean Dislike: - The parking lot is a bit small considering the size of the hotel. - The relaxing room feels a bit abandoned. - The water server in the ofuro was left empty when I went there
Stayed 2 nights in Nov 2019

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular fuji mountain views, excellent onsen
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
It is an amazing sight to look at as a building with amazing views of Mount Fuji and the surrounding Gotemba area. I think it’s more of a couples than family hotel that said the Tarami rooms are convenient for our 2 babies. The restaurant is nice but not entirely kids friendly. Location is excellent, 5 minutes drive from Gotemba outlet and other shops and restaurants plus fuji Speedway is only 20 minutes away. Finally good be an excellent offsite location for a company as it accommodates business meetings. Parking is solid and accessible
Stayed 2 nights in Jul 2019
Response from Rembrandt Premium Fuji Gotemba on 20 Jul 2019
We would like to thank you for choosing to stay at Rembrandt Premium Fuji Gotemba. The dinner of our restaurant is French by Japanese style, and the breakfast is Japanese and Western buffet. Also we have a menu for children as well. We will do our best to make them happy. We are also proud of the view from our hotel, and we are glad to hear that you could see the beautiful Mt.Fuji and the city of Gotemba from us. We hope to see you again. Thank you for your review.

6/10 Okay

Megan, Gold Coast

Liked: Cleanliness, property conditions & facilities, room comfort
Book the Restaurant the day before or BYO food.
The room was just as we expected for a Japanese Style room, the Onsen was lovely (you pay a bath tax when you leave). We only stayed one night, the weather wasn't that great so we didn't get to see Mt Fuji, I'm sure the view would've been incredible if the weather was better. The public bus was close and you can get the bus from the train station. The hotel use to be called LaLa, some locals (taxi driver) didn't know the new name. Warning: There are no restaurants in the close vicinity, if you want to eat in the French Restaurant onsite you have to make a booking the day before! There are no other food options other than getting a taxi into town.
Stayed 1 night in Jun 2019
Response from Rembrandt Premium Fuji Gotemba on 15 Jul 2019
Thank you very much for staying at our hotel. We are really happy to hear that you could stay comfortably and relaxed. We are able to see the beautiful Mt.Fuji from our hotel. However,we are truly sorry for the inconvenience caused you since we had changed our hotel name recentrly and the taxi driver did not realized... We had in formed taxi companies and we are going to do our best to improve. Thank you very much again for your review.

10/10 Excellent

Kyoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて利用させて頂きました アウトレットも近く施設もモダンで清潔 大浴場も清潔でのんびり利用できました 今回は朝食をつけたのですがとても美味しかったです また利用させて頂きたいです
Stayed 1 night in Apr 2024

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
眺望抜群です。晴天で滞在中、富士山をずっと見れました。サイコーの時間でした。
Stayed 1 night in Mar 2024

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increible vistas al monte fuji, pero muy alejado de todo
Stayed 1 night in Mar 2024
Response from Rembrandt premium Fujigotemba on 22 Mar 2024
Thank you for your review.We look forward to seeing you again.

8/10 Good

まなと

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Tatsuya

Stayed 1 night in Feb 2024

10/10 Excellent

Toshiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方たちがとても親切で感謝してます。 ホテルの部屋も綺麗で広くてゆっくりできました。
Stayed 1 night in Feb 2024

10/10 Excellent

KATSUYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良かった
Stayed 1 night in Jan 2024

4/10 Poor

しゅうへい

Stayed 1 night in Jan 2024

10/10 Excellent

TAKUJI

Stayed 1 night in Dec 2023

6/10 Okay

Yichuan

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

とものり

Disliked: Property conditions & facilities
機会を見てまた利用するかも
Stayed 1 night in Oct 2023

8/10 Good

セリザワ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
天気が悪く富士山が見えなくて残念でしたが、お部屋はきれいで快適でした。また利用したいです。
Stayed 1 night in Oct 2023

10/10 Excellent

KenHua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from REMBRANDT PREMIUM FUJI GOTEMBA on 28 Sept 2023
Thank you very much for staying with us.

10/10 Excellent

せいと

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from レンブラントプレミアム富士御殿場 孫田 on 22 Sept 2023
この度はレンブラントプレミアム富士御殿場にご宿泊いただきまして、誠にありがとうございました。また、数あるホテルの中当ホテルをお選びいただきました事、この場を借りてお礼申し上げます。ご滞在はお楽しみいただけましたでしょうか。良い旅の思い出となっておりましたら、嬉しい限りでございます。これからもお客様にご満足いただけるようなホテルづくりをスタッフ一同心がけていきます。改めましてこの度はご宿泊いただきまして、ありがとうございました。またお会いできる日をスタッフ一同心よりお待ち申し上げております。

4/10 Poor

junko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
海外から夫婦旅行でのお泊まり
2泊3日で利用しました。部屋の位置がちょうど、道と同じくらいの目線で、目が合ったりしてリラックスが出来なかった。後、部屋に付いている冷蔵庫が使えませんでした。飲み物が全然冷えなくて、フロントに言って少し氷を持って来てもらいましたが、直ぐに溶けてしまって残念な感じでしたが、その他は普通でした。
Stayed 2 nights in Sep 2023
Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
この度はレンブラントプレミアム富士御殿場をご利用いただきまして、誠にありがとうございました。こちらの点検不足で冷蔵庫が使えなかったとの事、大変申し訳なく心より深くお詫び申し上げます。当ホテルは新しいホテルではございませんが、経年劣化関係なく快適にお過ごしいただけるように、これからも館内や客室の定期的なメンテナンスに努めてまいります。また、今回は箱根側スタンダードツインのお部屋にご宿泊いただきましたが、道路とは反対側の富士山側のお部屋確約プランもございます。次回ご利用の際はご検討いただければ幸いでございます。お客様から頂いた貴重なご意見を大切に、これからもスタッフ一同サービスの改善・向上に努めてまいりますので、またお近くにお越しの際は、当ホテルをお選びいただければ幸いでございます。またのお越しを心よりお待ちしております。この度は貴重なご意見のご投稿ありがとうございました。

8/10 Good

厚仁

Stayed 1 night in Sep 2023

8/10 Good

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入住時upgrade 了富士山景房,房間裝修略嫌有點舊,但算很整潔,很幸運一早起身就看到富士山,餐廳同温泉都係向富士山,如果天氣好就一定望到。早餐係美式,員工服務很好👍
Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
感谢您光临伦勃朗富士御殿场。虽然天气不好时看不到富士山,但这次还是能看到。我们将继续尽最大努力取悦客户。我们期待与您再次相见。非常感谢。

8/10 Good

Akira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
景色もよく綺麗なお部屋で満足でした
Stayed 1 night in Aug 2023
Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
この度はレンブラントプレミアム富士御殿場をご利用いただきまして、誠にありがとうございます。今回、大切なお時間を当ホテルでお過ごしいただけて大変嬉しく思います。ご滞在中は楽しい時間をお過ごしいただけましたでしょうか。これからもお客様にお選びいただけるホテルを目指して、スタッフ一同サービスの向上に励んでまいります。またのご来館を心よりお待ちしております。ご投稿ありがとうございました。またお会いできます日を楽しみにお待ち申し上げております。ご投稿ありがとうございました。

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
おすすめしません。
夫婦で利用しました。 大浴場は男女ともに化粧水などが全く置かれていませんでした。女性のほうにはシャワーキャップだけが大量に置かれていましたが、いまどき使うひとはほぼ見かけないので、サービス不足のごまかしとして、スペースを埋めるために置いているようでした。 男性のお風呂のほうは飲み水も空っぽでした。 5階のラウンジのようなところは夜10時過ぎに行った際にジュースは空っぽであり、スナックはいつ行っても補充されていませんでした。 レストランのディナーは一万円のコースにしましたが、そこまでする内容には思えませんでした。ふつうのおいしさではあったけれど7,000〜8,000円がせいぜいではないでしょうか。 ゴールデンウィークだったとはいえ、値段に不釣り合いすぎる印象しかありません。
Stayed 1 night in May 2023
Response from レンブラントプレミアム富士御殿場 on 21 Sept 2023
この度はレンブラントプレミアム富士御殿場をご利用いただきまして、誠にありがとうございました。数あるホテルの中から当館をお選び下さいましたにも関わらず、私共のサービスにおいてお客様のご期待を裏切ってしまった事、誠に申し訳なく心より深くお詫び申し上げます。特に大浴場やラウンジに関しまして、スタッフの点検が行き届いておらず、お客様にはご不便・ご不快な思いをさせてしまい大変申し訳ございませんでした。今後は点検回数を増やすなど、水やジュースなどを切らすことのないようにフロントスタッフ一同気を付けてまいります。多くのお客様から化粧水設置のご要望があり、現在はスキンケアセットを女性のお客様のお部屋にご用意しております。ご希望があれば男性のお客様にもお渡しできますので、次回ご利用の際はご活用いただければ幸いです。また、レストランに関しましても貴重なご意見をありがとうございます。当ホテルでは季節に合わせてメニューチェンジを行っておりますが、お客様にご満足いただけるようなメニュー開発に努めてまいります。最後になりますが、お忙しい中貴重なご意見の投稿をいただきましてありがとうございました。またのご来館をスタッフ一同、心よりお待ち申し上げております。