We enjoyed the unit very much. There were a couple of issues however. We initially had trouble locking our front door, turning on the fireplace and one lamp would not light. We were able to have the local representative fix the door lock, show us how to use the fireplace and give us a replacement bulb. Next we could not get our DVD to work. Turns out it was not connected to the TV. After trying to fix it, the maintenance person got us a small DVD player from another unit so we could watch movies. There was no instruction manual in the unit for these things and the instructions on Vacasa were not helpful for this unit. The room rate was high and we expected everything would be in working order. Even the oven temperature was not right as it took us more than double the time to cook our dinner. In spite of this, however, we enjoyed the unit.