Albany Governor Nelson A. Rockefeller Empire State Plaza Hotels

"The staff was very pleasant! The first night, there was no hot water. After a long trip, I just wanted to take a hot shower. The front desk kept me informed. But surprisingly, the hotel provided no accommodations to make up for NO HOT Water."

"This is not like other hotels. Check in was quick and they were very helpful. We asked questions about parking and the desk clerk was very helpful. They offered complimentary fruit and water. Our room was better than I could have ever expected. It was spotless and quiet. We had a kitchen with a full size refrigerator and even a dishwasher! My girls and I ordered door dash because we wanted to enjoy our room as opposed to going out. This is the second time we stayed there for a show at the palace. And we will be back. My favorite hotel ever by far."

"Good options on breakfast counter. Rooms are clean , decent area around hotel "

"Clean, friendly.... Handicapped friendly. Priced fairly."

"Only stayed for one night, nut it was a pleasure."

"Yes"

"The hotel was very accommodating in granting my special requests. They also allowed a late checkout which was appreciated. The room was spacious and very clean."

"Didn’t like how we had to pay to park in the parking garage. Should be included with your stay. Free breakfast on the 13th floor was good but could have had a couple more things to pick from."

"Staff was amazing"