Nowhere in the listing does it mention there is a very steep hill to get into the house. So steep that my 4wd couldn’t make it up after a big snow fall after several attempts. I called the host, JR, to explain the situation at which point he implied I wasn’t driving up the hill correctly because I had a Texas number (I’ve been living in Denver now for years).
He convinced me to try getting up the hill again - bad idea - and after a few more attempts we almost slid the car into a nearby telephone pole.
At this point a neighbor came out who lives in grand lake full time and we explain the situation to her. She tells us that we’re doing everything correctly but the hill is too slick. I called JR back and he then tells me I’m not putting my car into awd, despite that being an automatic feature in my car. The neighbor even confirmed that they saw all 4 wheels spinning. Eventually JR said he would call his dad to see what he could do for us. 5 minute later he offered a refund.
After driving two hours with a full car the last thing we wanted to deal with was finding last minute accommodations, not to mention dealing with host, JR, who implied that we don’t know how to drive in snow, don’t know how to drive our car.
The only redeeming factor is that JR called back a couple hours later to apologize because he had a friend who mentioned it was icy around town.