住宿服务设施

关于大急流城机场北智选假日酒店 - IHG 旗下饭店的点评

2.5 out of 5
大急流城机场北智选假日酒店 - IHG 旗下饭店
5405 28th Street Court SE, Grand Rapids, MI

点评

9.0

非常棒

10 分 - 超赞。560 条好评,共有 846 条点评" "
8 分 - 还可以。171 条好评,共有 846 条点评" "
6 分 - 一般。47 条好评,共有 846 条点评" "
4 分 - 很差。31 条好评,共有 846 条点评" "
2 分 - 糟糕。37 条好评,共有 846 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

8/10 还可以

Vicki

满意:住宿条件和设施,员工和服务
Ok
2024 年 5 月入住 1 晚

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Charlotte

满意:清洁度、员工和服务、住宿条件和设施
The best!! Oliver one of the workers was so kind and caring and helpful! 10/10 reccomend staying here!! Clean rooms great breakfast and great service!
2024 年 5 月入住 2 晚
Christy 于 2024年05月11日 的回复
Good morningSo happy that you got to me Oliver, he is one of a kind! thank you for giving us your feedback. Happy to see that you enjoyed your stay with us. We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Richard

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
nice property
2024 年 5 月入住 1 晚
Christy 于 2024年05月4日 的回复
Good morning RichardI am pleased to see that you enjoyed your time with us.We look forward to your next visit.Thank youChristyanna DunnG.M.

10/10 超赞

Claudia

满意:清洁度、员工和服务、住宿条件和设施
It was quiet and clean
2024 年 5 月入住 1 晚
Christy 于 2024年05月4日 的回复
Good morning ClaudiaI am glad to see that you found the hotel peaceful and clean for your stay. We strive to make every guest feel welcome, as well as the environment they are staying in.We look forward to your next visitThank youChristyanna DunnG.M.

8/10 还可以

Gary

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Good spot next to big grocery, restaurants, etc. Good landing spot…
2024 年 4 月入住 4 晚
Christy 于 2024年05月3日 的回复
Good morningThank you reviewing your recent stay with us, I am happy to see that you enjoyed your time with us. We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Glenn

2024 年 4 月入住 1 晚

10/10 超赞

Nathan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place!
2024 年 4 月入住 1 晚
Christy 于 2024年04月29日 的回复
Good morning NathanI am pleased to see that you enjoyed your tome whole with us. We looked forward to your next visit.Thank youChristyanna DunnGeneral manager

10/10 超赞

David

2024 年 4 月入住 1 晚

10/10 超赞

Toni,Allendale

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a pleasure to stay here
2024 年 4 月入住 1 晚
Christy 于 2024年04月16日 的回复
Good morning TonoDelighted you enjoyed your stay with us.We look forward to your next visit to Grand RapidsThank youChristyanna DunnGeneral Manager

10/10 超赞

Clyde

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Christy 于 2024年04月16日 的回复
Good morning ClydeThank you for taking the time to review your recent stat with us. I am happy to see that you enjoyed your time with us.We look forward to seeing you again!Thank youChristyanna DunnGeneral Manager

10/10 超赞

November

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet. Helpful and friendly staff. Reasonable rates. Good buffet breakfast. Great location within 10 min Cornerstone University.
2024 年 3 月入住 1 晚
Christy 于 2024年03月29日 的回复
Good morning NovemberThank you for staying with us. Glad to see that were centrally located for your needs. We hope to see you again in the future.Thank you Christyanna DunnGeneral Manager

10/10 超赞

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Christy 于 2024年03月29日 的回复
Good morning Johnathanthank you for taking the time to review your stay. Happy to see that you enjoyed your time with us.ThankyouChristyanna DunnGeneral Manager

10/10 超赞

Kathryn,Canton

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great hotel for a family: good pool, near a Meijer and had a great breakfast with a very attentive employee constantly restocking and checking the breakfast options.
2024 年 3 月入住 1 晚
Christy 于 2024年03月27日 的回复
Good morning KathyrnThank you for staying with us. I am delighted to see that you enjoyed my staff and your stay.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

REBECCA

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent
2024 年 3 月入住 1 晚
Christy 于 2024年03月27日 的回复
Good morning RebeccaPleased to see that you enjoyed your time with us!We look forward to your next visit!!thank youChristyanna DunnGeneral manager

8/10 还可以

Jennifer,GRAND BLANC

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Christy 于 2024年03月29日 的回复
Thank you Jennier for staying and reviewing your time with us.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Leigh

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Christy 于 2024年03月16日 的回复
Good morningThank you for taking the time to review your stay with us! I am happy to see that you enjoyed your time with us.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Kelly

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Easy access from the expressway and close to the country club we had to go to for a wedding!
2024 年 3 月入住 1 晚
Christy 于 2024年03月16日 的回复
Good morningHappy to see that we were centrally located for your needs.We look forward to your next visit to Grand RapidsThank youChristyanna DunnGeneral Manager

8/10 还可以

Suzanne

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Screaming guests at 1 am. in the hallway. Took too long for personnel to respond. Shuttle to airport was very prompt and driver was very personable.
2024 年 2 月入住 1 晚
Christy 于 2024年03月16日 的回复
Good morningWe do apologize that there was a delay. We do truly try to get there as quick as we can. I will pass along your comment about the shuttle to the owning hotel, they would appreciate the feedback.Thank you for staying with us.Christyanna DunnGeneral Manager

10/10 超赞

Twila

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Christy 于 2024年02月27日 的回复
Good afternoonThank you for taking the time from your day to review your recent stay with us. We greatly appreciate your feedback!!We are so pleased to see that you enjoyed your stay.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

November

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean! Spacious room with king bed. Quiet air/heat in room. Mini fridge worked well. Nice hot breakfast with many choices. Bed was a little too soft for our preference, but overall a comfortable room. Convenient and close to freeway, but still quiet. Pleasant, helpful staff. Stayed here twice in the last year and happy with both stays. Would definitely stay again.
2024 年 2 月入住 1 晚
Christy 于 2024年03月27日 的回复
Good morning NovemberWe do indeed have a quiet hotel, even being close the highway. Thank you for visiting!Christyanna DunnGeneral Manager

10/10 超赞

claudia

满意:清洁度、员工和服务、住宿条件和设施
I missed breakfast and let me grab something from the pantry.
2024 年 2 月入住 1 晚
Christy 于 2024年03月29日 的回复
Good morning ClaudiaGlad to see that we accommodated you for breakfast. No one wants to travel hungry!Thank you for staying and we look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Garrett

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, convenient, and comfortable. I'll stay here again.
2024 年 2 月入住 1 晚
Christy 于 2024年02月7日 的回复
Good morning Than you for your review of your recent stay. I am happy to see that you would return the next time you are in the area, and we look forward to that next visit!Thank youChristyanna DunnGeneral Manager

10/10 超赞

Carol

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
We were welcomed by a very friendly and professional desk person! Every thing was very clean and our bed was very comfortable, and we will be back!!
2024 年 1 月入住 1 晚
Christy 于 2024年02月7日 的回复
Good morningThank you for reviewing your stay with us. I am pleased to see that you were welcomed by my friendly staff, as this is what the Holiday Inn Express brands stands for.We look forward to your next visit with us!Thank youChristyanna DunnGeneral Manager

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, bed was very comfortable, easy to check in and out.
2024 年 1 月入住 1 晚
Christy 于 2024年01月19日 的回复
Good morning MichaelThank you for taking the time to review you recent stay with us. I am happy to see that you found your bed comfortable - as I believe we have the most comfortable beds for any hotel. I glad to see that checking in and checking out was seamless for you, as we strive to do this for each guest. We look forward to your next visit with us!Thank youChristyanna DunnGeneral Manager

8/10 还可以

Mary

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We would stay here again. It was clean, kids swam in the pool and my husband used the gym. Breakfast was good. Nice open spaces in lobby. Room was set up well with mini frig and microwave. My only complaint is check-in and check out took a little while. At check in they started with one staff member and there were 3 of us in line. A second staff member was called out. At check out, only one staff member and again, I had to wait.
2024 年 1 月入住 1 晚
Christy 于 2024年01月15日 的回复
Good afternoon MaryI appreciate you taking the time to review your most recent stay with us. I apologize for your wait time during both check in and check out. We have some new staff that are still working on speed, so I appreciate your patience during the wait. We look forward to your next stay when in Grand RapidsThank youChristyanna DunnGeneral Manager

10/10 超赞

Jeremie

2024 年 1 月入住 2 晚
Christy 于 2024年02月7日 的回复
Good morningThank you for staying and reviewing your tome spent with us! I am pleased to see that you enjoyed your stay.We hope you will visit again soonThank youChristyanna DunnGeneral manager

10/10 超赞

Crystal

商务旅客
满意:住宿条件和设施,员工和服务
I’ve never stayed at a holiday inn express before, I’ve been to some amazing hotels but this hotel by far had the comfiest bed and pillows! So naturally I had to try and see if I could purchase the same ones! They supplied large containers of hand lotion, hand soap and hair products in the bathroom. Their complimentary breakfast was great! They had far more options than any other “typical” breakfast. Very clean as well! I won’t cancel out a holiday inn express again! Especially for the price!
2024 年 1 月入住 1 晚
Christy 于 2024年01月19日 的回复
Good morning CrystalThank you for reviewing your recent stay with us. I am delighted to see that we met your expectations and exceeded some during your stay. We do have a large selection of breakfast options for each guest. I am happy to see that you enjoyed our bathroom amenities, as we have the greatest Dove products for your comfort. We look forward to your next visit with us!!Thank youChristyanna DunnGeneral Manager

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chill, clean, quiet, and kind service.
2023 年 12 月入住 2 晚
Christy 于 2023年12月30日 的回复
Good morning AndrewThank you for your review of you stay. I am pleased to see that you enjoyed your time with us.We look forward to your next visit!Thank youChristyanna DunnGeneral Manager

10/10 超赞

Laura

与家人及幼儿出行
2023 年 12 月入住 1 晚
Christy 于 2023年12月30日 的回复
Good morning LauraGlad to see that you enjoyed your time with us! We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

4/10 很差

Kaleb

2023 年 12 月入住 2 晚
Christy 于 2023年12月13日 的回复
Good morning KalebCan you please let me know what impacted your stay with us, so that I can address any situations you faced.thank youChristyanna DunnGeneral manager

10/10 超赞

Richard

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2023 年 12 月入住 2 晚
Christy 于 2023年12月12日 的回复
Good morning RichardThank you for staying and taking the time to review your stay with us. I am pleased to see that you enjoyed your time with us!@We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

alexis

2023 年 12 月入住 1 晚
Christy 于 2023年12月11日 的回复
Good afternoon AlexisI am pleased to see that you enjoyed your latest stay with us!We hope to see you in the future!Thank youChristyanna DunnGeneral Manager

10/10 超赞

Lori L

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff
Christy 于 2024年02月7日 的回复
Good morningThank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your time with us!We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Jennifer

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly.
2023 年 11 月入住 1 晚
Christy 于 2023年12月6日 的回复
Good afternoonThank you for review your most recent stay with us. I am happy to see that you found my staff friendly, and enjoyed your time with us.We look forward to your next stay.thank youChristyanna DunnGeneral Manager

8/10 还可以

Don

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful
2023 年 11 月入住 3 晚
Christy 于 2023年12月6日 的回复
Good afternoonThank you for taking the time to review your most recent stay with us. I am happy to see that you enjoyed your accommodations while here. We look forward to your enxt visit.Thank youChristyanna Dunn

10/10 超赞

Thomas

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was great as was the hot breakfast
2023 年 11 月入住 1 晚
Christy 于 2023年12月30日 的回复
Good morning ThomasHappy to see that yo enjoyed your room and our large selection of breakfast options.Please visit again!Thank youChristyanna DunnGeneral Manager

10/10 超赞

christi

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Christy 于 2023年11月21日 的回复
Good afternoonThank you for taking the time to review your recent stay with us.I am pleased to see that you enjoyed your time with us!We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

6/10 一般

Amy

与家人出行
满意:住宿条件和设施,清洁度
2023 年 11 月入住 2 晚

6/10 一般

Sean

2023 年 11 月入住 6 晚
Christy 于 2023年11月13日 的回复
Good morning SeanThank you for taking the time to review your stay. I see that there was some room for improvement. What could we have done better during your stay?We look forward to your next visit in order to make it perfect!Thank youChristyanna DunnGeneral Manager

2/10 糟糕

Jesse

满意:住宿条件和设施
不满意:员工和服务
The guy at the front desk is rude and not helpful i ask for a light bulb and he told me we will be fine and hung up on me! Very rude
2023 年 11 月入住 1 晚
Christy 于 2023年11月13日 的回复
Good morning JesseI sincerely apologize for the lack of service you received upon checking in. This is unacceptable, and not how we treat our guests. I will make sure that this is dealt with.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Christy 于 2023年11月8日 的回复
Good morning MichaelThank you for taking the time to review your stay with us. I am happy to see that you enjoyed yourself.We look forward to your next stay with us@Thank youChristyanna DunnGeneral Manager

8/10 还可以

Lynn

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thumbs up
Always had a great experience at this hotel
2023 年 10 月入住 1 晚
Christy 于 2023年10月31日 的回复
Good morning LynnI am pleased to see that you enjoy your stays with us! We love seeing return guests such as yourself.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Carol

满意:清洁度、员工和服务、住宿条件和设施
This is a newer place. Great room and it has a keurig!The bathroom is great and has a walk in shower. Very modern. The bed is very comfortable. All around it’s great
2023 年 10 月入住 1 晚
Christy 于 2023年10月30日 的回复
Good morning CarolThank you for choosing us for your stay. We appreciate your feedback, and are happy to see that you enjoyed your stay, and the walk in shower. We look forward to your next stay with us.Thank youChristyanna DunnGeneral Manager

10/10 超赞

Leanne

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Christy 于 2023年10月24日 的回复
Good afternoon LeanneThank you for taking the time tor review your most recent stay with us. I am happy to see that you enjoyed your time with us!We look forward to your next visit Christyanna DunnGeneral Manager

10/10 超赞

Brittney

满意:清洁度、员工和服务、住宿条件和设施
Clean and friendly staff
2023 年 10 月入住 1 晚
Christy 于 2023年10月20日 的回复
Good morning BritneyI am pleased to see that you were welcomed by my friendly front desk staff.We look forward to your next stay with us when in Grand RapidsThank youChristyanna DunnGeneral Manager

8/10 还可以

Jennifer

满意:住宿条件和设施,清洁度
Clean with comfortable beds. Inexpensive.
2023 年 10 月入住 1 晚
Christy 于 2023年10月20日 的回复
Good morning JenniferThank you for reviewing your latest stay. I ma happy to see that you enjoyed your time with us.We look forward to your next stay with us!Thank youChristyanna DunnGeneral Manager

10/10 超赞

vicki

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and friendly
2023 年 10 月入住 1 晚
Christy 于 2023年10月18日 的回复
Good morning VickiThank you for taking the time to review your most recent stay with us!. I am pleased to see that you were met with my friendly front desk staff upon arrival and check in was seamless.Thank you for staying with us, and we hope to see you again. Thank youChristyanna Dunn

10/10 超赞

Sandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff members were very helpful. Thank you.
2023 年 10 月入住 1 晚
Christy 于 2023年10月19日 的回复
Good morning SandraThank you for taking the time to review your stay with us. I am pleased to see that you found my staff to me pleasant and helpful for your traveling needs. We look forward to your next visit. Thank youChristyanna DunnGeneral Manager