Milpitas Great Mall of the Bay Area Hotels

"Tv did not work Breakfast was cold choices only"

"Gentle man whom checked me in accommodating friendly . The owner in morning RUDE . Shame on you . Infestation in room before during or after any humans reservation who runs businesses with creepy crawlers . Unattractive . Nasty not HEALTY . "

"I admittedly booked this hotel because of the rate, but boy was I surprised! Great ambiance, friendly staff, cool restaurant and bar in the lobby, and the room was large, the bed super comfy...absolutely no complaints! I will stay there again in a heartbeat! "

"Clean room, friendly & great customer service."

"The property was perfect for me. The breakfast was great and the laundry area was clean all machines were in perfect working condition. I was totally satisfied."

"It’s a good place to stay"

"Yes"

"I wanted to raise a couple of concerns regarding my stay, as the experience fell significantly below what I would expect from a four-star hotel. First, the $19 parking fee is difficult to justify given the complete lack of enforcement. After paying, I was not asked for a license plate number, and there appears to be no monitoring in place. This raises a fundamental question as to what the fee is actually for. In practice, it creates an unfair situation where guests who comply are charged, while others could easily park without consequence. Additionally, the hotel is located in an industrial area with abundant parking, which further makes this charge feel unreasonable. When I asked staff, the only explanation provided was that “it is Silicon Valley,” which is not a meaningful justification. Second, I was very surprised that there were no food or coffee options available after 11 a.m., even on a Saturday. I was unable to get even a basic hot latte, as staff stated they had already “filed the report.” For a hotel of this category, the complete lack of basic daytime service is unacceptable. Overall, these issues made the experience feel far below four-star expectations. I hope this feedback is taken seriously, and I would appreciate if you could address these concerns accordingly."

"I have to say, this is literally the best bang-for-your-buck hotel stay in the greater San Jose area! From it's prime location next to the freeway and Great Mall, yet away from the San Jose hoopla and traffic, my family often chooses this hotel as an alternative to staying in a busy SJ location when visiting our son at SJSU. The double queen suite is more than adequate for a family of 5, especially if there are 3-4 kids--my teen son who is 5'10 could comfortably share the pullout couch with one of his younger 10-12 yo siblings and the queen beds can comfortably fit 2-3 kids under the age of 12 (if they aren't wild sleepers!). Also, the in-room kitchenette is so handy and provides all a family would need to cook their own meals or reheat leftovers as they see fit. There is also a full sized fridge, dishwasher and double closet with a safe! I would say if there's any room for improvement, both my daughter and I both said on separate occasions, "Where's the full length mirror?!" So, if you're reading this Element, adding full length mirrors to the inside of the closet door or outside of the bathroom doors would be a welcome addition! As far as the grounds and service goes, very happy with the plentiful onsite parking, the hotel cleanliness, the front desk staff was very patient, friendly and accommodating and the breakfast was extensive and had something for everyone--the automatic coffee machine was a huge bonus! I am definitely coming here again!"