Sioux Falls Great Plains Zoo Hotels

"I walked in there and everything ready for me to fill out so I can get right into my room to relax I had a peaceful night quiet and the staff at the front desk was very helpful and careful when I left this morning"

"I declined housekeeping when I checked in, and for the first three days my room was not serviced. On day three, however, staff entered and cleaned my room without my request. That morning, I had removed my wedding ring after a shower and accidentally left it behind. When I returned later that day, the ring was missing. I immediately reported the issue and was told it would be investigated and that a manager would follow up. The next day, I was informed that no one had seen the ring and there was no record of my request to opt out of room service. Instead of resolving the situation, I was offered 10,000 points, which did not address the loss. This experience was deeply disappointing, and I will not stay here again. "

"Great place and good coffee."

"The room was loud, similar to having a bad upstairs apartment neighbor. Did seem mostly clean so there is that. Hot breakfast options but limited and kinda meh. Not the worst experience but would have expected better for the cost. "

"Beautiful, unique hotel in a fantastic location. "

"Room was clean, staff was great. Had a great experience "

"We were near the end of the breakfast time and found a few items not available. Otherwise everything was good."

"We chose this place because of the good reviews. Unfortunately, our room was not clean. Black hair on the bathroom floor and carpet. Plus several of our towels had black hair on them as well. I cleaned the floors myself and sprayed everything down with Lysol. Extremely disappointed that the room came with NO kitchen utensils at all. The front desk did offer cheap paper plates and Styrofoam bowls. Plastic utensils that melted when you ate something out of the microwave. BUT, you could purchase real plates and silverware. If this was noted on the website I completely missed it and my error. If we had known this we would have chosen another place to stay. We were there for 5 days and chose it because of the convenience to eat in. The coffee bar in the lobby was always in need of being wiped up along with the floor. This can also he attributed to most people being sloppy. The laundry room was a joke as well. One machine was so filthy it was unusable. I even brought my own wipes to clean out the machines before use as I always do when using a public machine. $2.50 to wash a load and the same to dry. Took $5 to dry 3 jeans and 3 t-shirts. The folding table was also filthy. Again, cleaned it with my wipes. Location was great but that is the only positive thing I have to say."

"Restaurant on site is not adequately staffed for nights with concerts. Kitchen can’t keep up and have no issue with feeling you they can’t help you. Property is a bit ran down for the amount of guests they get, upgrades would be nice to see, but only staying one night it served it purpose."