「The restaurant meal was excellent and the staff very obliging when we arrived later than expected.
We stayed two nights during the week. The room was spacious and comfortable. We had to ask for two lightbulbs to replace dead ones and there was only one set of towels for the two of us. There was a hand wash, but no body wash or shampoo for the shower, which tends to be expected these days. A minimalist breakfast was delivered in a bag to the room the evening before, the contents of which didn’t...
「house keeping came late and does the job in a hurry way. The floor is not clean at all. The location is not that convenient. Overall, Not recommended.」
「The check-in is slow, inefficient and chaotic which wasted so much of our time and caused lots of inconvenience. The staff is aware of the issue but didn’t show any concerns or try to help the situation.
The room is in reasonable shape but the lack of amenities for a Hilton is unacceptable. This is a hot summer here in Cambridge and they don’t even have a fridge in the room?!
Don’t expect to have coffee in the room either because they don’t have a coffee maker here… just tea bags and cheap...
「Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family.
I have never commented on any other survey before this, so must have have made a very big impression !
Thank you and congratulations to your staff Matt our stay with you was wonderful.
Will recommend to friends without hesitation!」