Search Cottages in Greater Napanee

"Excellent location, clean and a good value for the spend. "

"FILTHY DISGUSTING The room was filthy on arrival: the bathroom had marks on the walls resembling dried bodily fluids and feces, silverfish in the shower, a grime-caked showerhead, and a dirty floor. The bed linens were stained and visibly dirty. The television flickered constantly, the remote didn’t work even with new batteries, HDMI and USB ports were broken, and the lamps flickered or turned off. Housekeeping did not refresh the room during our multi-day stay, and when we requested towels and cups, staff were rude and refused service. The pool was unusable due to dangerously high chlorine levels, which burned our eyes and left our vision cloudy. The only positive interaction was with one older staff member at check-in; every other employee was rude, dismissive, and unprofessional, particularly a blonde front desk worker who snapped at both guests and coworkers. Parking was poorly managed, and staff were unhelpful when we had to use a non-designated spot. Overall, the level of cleanliness, maintenance, and customer service was shocking and far below any reasonable standard. This hotel failed in every basic aspect, and I cannot recommend it to anyone. Immediate action is needed to prevent future guests from experiencing this unacceptable level of neglect."

"We made arrangements in large part because of the pool. We wished someone had reached out to us beforehand to say that it wasn't available. Our kids were very disappointed!!"

"Friendly/cleab"

"Great hotel"

"We really enjoyed our stay. Gwenyth was great at checking. Lots of fresh towels at the pool. Beds were comfortable. The only issue was the tv. We couldn’t get a couple of the family channels to load. "

"Clean room , friendly staff !"

"Thy were by far the best hotel for hockey tournament. Ivebeen doing tournamens for over 10 years and staff was fantastic"

"Rooms were good size and clean. Nice big lobby. Good location from highway and mall. "