This is my second time giving the Royalton a visit. My first visit was in Mexico.
Gisell
2025 年 7 月入住 2 晚
2/10 糟糕
Gabriel
与配偶出行
2025 年 7 月 22 日
不满意:住宿条件和设施
this resort had the worst service from the moment we got there. It took two hours from the airport to get there yet. They had us wait another two hours before they could check us in to our room. We got to our room and our bracelets couldn’t even unlock the door. We were locked out with our luggage. Anytime we would get something to eat. It would be missing things that were listed on the menu. they always ran out of everything including drinks. We ran out of water in our hotel room and requested more from the front desk. You’re lucky if they will even answer the phone when you call down to the front desk in order to reach them, we would have to call and redial about five times and that’s not even me being dramatic. It took three hours for them to deliver water to our room. Water is not accessible. Our room smelled of mildew and we had it moved. Thank you to Victor from guest services for being one of the only helpful people who work there. Beautiful island and we experienced so many sites and some very nice workers but overall, we did not feel welcome. A lot of the people who work there have attitudes and make faces when anyone speaks to them or asks a question. When using the resorts facilities and speaking to the other people who are staying there, everyone was in agreement. If you were to ask anyone who stood there during that time. Last week they would give you the same exact response I’m giving you, even worse.
Gabriel
2025 年 7 月入住 6 晚
8/10 还可以
Christopher J
与家人出行
2025 年 7 月 20 日
满意:服务设施
Had 3 different rooms in first 6 hours. All smelled of significantly of mildew. Otherwise, food options ok. Coffee bar was great. Asian restaurant hibachi chef Adrian was the best part. Workers were pleasant. Drinks were good. Pools were decent. Shows nightly. Gym was clean and provided ample options. Sales people on beach could be annoying at times.
Christopher J
2025 年 7 月入住 6 晚
6/10 一般
Lexus
团体旅客
2025 年 7 月 20 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived we were not greeted the check in line was long there was only one person checking people in. The lobby was dead empty we arrived around 7 pm there was nothing going on. We got to our room it was dirty smelled like mold we had a leak in our bathroom whenever we took showers. The elevator wasn’t working we had to bring up our luggage by stairs. first night we weren’t able to eat at a restaurant we had to eat at the buffet and it was disgusting. The staff were not friendly at all. The resort looks bigger than what it is and really isn’t much to do. The food truck was the best food. The ran out of tequila by 11 am everyday it was just a mess. Def not a party resort either.
Lexus
2025 年 7 月入住 5 晚
6/10 一般
Chelsea
团体旅客
2025 年 7 月 18 日
满意:住宿条件和设施,服务设施
The resort had a mixture of staff, one part of the staff was friendly and nice while the other staff seemed as if they were force to work there. Upon arrival they did not take our luggage’s to the room or showed us a map of the resort.
Chelsea
2025 年 7 月入住 3 晚
2/10 糟糕
michael
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 7 月 18 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the staff was horrible poor , customer service and poor attitude. Eating at the restaurants with patrons feeding stray cats out the plate they use to serve families. The coffee shop was great but everything else was horrible. Doorman refuse to bring luggage to room stated he was tired.
michael
2025 年 7 月入住 5 晚
10/10 超赞
Sackina
与配偶出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well equipped gym
Easy parking with the bell boys
Wide selection of drinks
High quality entertainment, no two nights were the same
Good selection of foods available, many staff around to assist
Definitely a hotel with a lively atmosphere and would book again in a heart beat
Excellent staff service across the board
Sackina
2025 年 7 月入住 2 晚
8/10 还可以
Giovanni
团体旅客
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Excellent customer service
Giovanni
2025 年 7 月入住 4 晚
2/10 糟糕
Erwin
与家人及幼儿出行, 与家人出行
2025 年 7 月 14 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
seaweed every day at the beach.staff never cleans the seaweed. small beach area for the diamond club members.Not worth the price!!! Staff members are non existent and when they finally approach you they are slow and rude.Expect a tip and tell you they work on tips and prefer cash so they don't have to share with other staff members. Food is horrible!!
Erwin
2025 年 6 月入住 7 晚
6/10 一般
Steven
与家人出行
2025 年 7 月 13 日
满意:清洁度
Avoid the limoncello cannoli. Great location, staff were great. The restaurants were 3* at best, which was a real shame. The buffet breakfast, lunch and dinner were good, but just reinforced how bad the main restaurants were. We stayed in the Chairmans suite which was amazing. Unfortunately woke up one morning to an inch of water in our ensuite.
The site team dealt with it quickly and professionally but did put a dampener on things.
Steven
2025 年 7 月入住 5 晚
8/10 还可以
Linda
与家人出行
2025 年 7 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Good resort no the best one , staff need to be more faster , amenities are okay needs to be improve some areas , work in the app for reservations and the restaurant food are not the best one . 100% the buffet will work better for you
Linda
2025 年 7 月入住 6 晚
10/10 超赞
Steven
与配偶出行
2025 年 7 月 12 日
满意:服务设施,清洁度
This was an amazing trip had a wonderful time great food better vibes, entertainment was cool, would definitely stay again!
Steven
2025 年 7 月入住 4 晚
6/10 一般
Shanika
与家人出行
2025 年 7 月 11 日
满意:清洁度、服务设施、住宿条件和设施
My stay at the Royalton was mediocre. I feel like most of the staff at the facility were rude/had an attitude. Especially, Natoya, she was very nasty with my husband and I at the sports bar on July 7th. She made us feel like we were getting on her nerves the moment we sat down. The rest of the staff is was a 50/50 chance. Some were nice and some had an attitude. The room was nice but it smelled like mold. The food and options were good. They have an app and it's bot the best app, needs improvement. Overall it was ok, but could have been much better
Shanika
2025 年 7 月入住 3 晚
6/10 一般
Keiyia
2025 年 7 月 11 日
满意:住宿条件和设施,服务设施
不满意:清洁度
The room had a mold smell. Someone was supposed to come twice. No one came. We just opened the patio door to get fresh air. The food was bland and the portion were super small. Otherwise we had a good time.
Keiyia
2025 年 7 月入住 5 晚
10/10 超赞
Cassandre
与配偶出行
2025 年 7 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We spent our honeymoon at the Royalton and had the best time! The resort was beautiful, and the service was top-tier. Huge shoutout to our amazing butlers, Teddy and Shadrach—they made everything so easy and special for us. From start to finish, it was the perfect honeymoon experience!
Cassandre
2025 年 7 月入住 4 晚
4/10 很差
shanna
与家人及幼儿出行
2025 年 7 月 9 日
不满意:住宿条件和设施
First impression was a fail- check in process was horrible. After driving from the airport to hotel for two long hours. Check in time says 3 o clock, got to the hotel at 4 pm and had to wait in the hot lobby for an hour and a half before our room was ready no apology or anything. To dine at the nicer restaurants requires a reservation and it’s very limited - so it’s hard to experience dine in experience. Swim out pool are poorly maintain
shanna
2025 年 7 月入住 5 晚
4/10 很差
David
与家人及幼儿出行
2025 年 7 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
David
2025 年 7 月入住 1 晚
10/10 超赞
April
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Communication was
April
2025 年 7 月入住 2 晚
8/10 还可以
Fadi
与配偶出行
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
The over all stay was great
Fadi
2025 年 7 月入住 5 晚
6/10 一般
MAGDALA
与配偶出行
2025 年 7 月 7 日
I enjoyed the pool area and the restaurant areas. The lobby area was very beautiful.
MAGDALA
2025 年 6 月入住 4 晚
6/10 一般
Jessica
与家人出行
2025 年 7 月 6 日
Love the chain but this location lack of staff. Also hard to get reservations due to app not working and even walk in was not available
Jessica
2025 年 6 月入住 3 晚
4/10 很差
Hitendra
2025 年 7 月 4 日
满意:清洁度
不满意:服务设施
Hitendra
2025 年 6 月入住 4 晚
8/10 还可以
Bob
与家人出行
2025 年 7 月 2 日
满意:服务设施,员工和服务
不满意:清洁度
Property was very pretty pool area needed to be cleaned cups under loungers mold on staircase