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The Ritz-Carlton, Guangzhou

Photo gallery for The Ritz-Carlton, Guangzhou

Primary image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, down duvets, pillow-top beds, minibar
View from room

Overview of The Ritz-Carlton, Guangzhou

The Ritz-Carlton, Guangzhou

5-star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
3 Xing An Road, Pearl River New City, Tianhe District, Guangzhou, Guangdong, 510623

Explore the area

  • Popular LocationGuangzhou Library1 min walk
  • Popular LocationGuangdong Museum12 min walk
  • Popular LocationGuangzhou Opera House17 min walk
  • AirportGuangzhou (CAN-Baiyun Intl.)30 min drive

Room options

About this area

Guangzhou

The Ritz-Carlton, Guangzhou is located in Guangzhou Central Business District, a neighbourhood in Guangzhou, and is in a shopping district and near a metro station. The area's natural beauty can be seen at Martyr's Park and Haiyin Park, while Guangzhou Opera House and Guangdong Museum are cultural highlights. Guangzhou Zoo and Southern China Botanical Garden are also worth visiting.
Visit our Guangzhou travel guideOpens in a new window
Map

What's nearby

  • Guangzhou Library - 1 min walk
  • Flower City Square - 10 min walk
  • Guangdong Museum - 12 min walk
  • Guangzhou Opera House - 17 min walk
  • Canton Tower - 8 min drive

Getting around

  • Guangzhou Railway Station - 9 min drive
  • Liede Station - 10 min walk
  • Baiyun International Airport (CAN) - 30 min drive

About this property

The Ritz-Carlton, Guangzhou

5-star luxury hotel in the heart of Guangzhou Central Business District
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at The Ritz-Carlton, Guangzhou. Treat yourself to hydrotherapy, a body wrap or a facial at The Ritz-Carlton Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Fusion cuisine and al fresco dining. Pilates classes and yoga classes are offered at the 24-hour gym; The Ritz-Carlton, Guangzhou also has a hair salon, dry cleaning/laundry services and a bar. Free in-room WiFi is available to all guests, along with a business centre and a steam room.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and an electric car charging station
  • A reception hall, tour/ticket information and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 351 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menu and air conditioning. Guests reviews speak well of the size rooms at the property.
More conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 37-inch HDTVs with cable channels and DVD players
  • Fridges, free infant beds and coffee/tea makers

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 248 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • FOODS
  • Lai Heen
  • LIMONI
  • Pearl Lounge
  • The Churchill Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10764 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 37-inch smart TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 248 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Guangzhou Hotel
Ritz-Carlton Guangzhou
The Ritz Carlton, Guangzhou
The Ritz-Carlton, Guangzhou Hotel
The Ritz-Carlton, Guangzhou Guangzhou
The Ritz-Carlton, Guangzhou Hotel Guangzhou

Frequently asked questions

Does The Ritz-Carlton, Guangzhou have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 廣州富力麗思卡爾頓酒店?

As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at 廣州富力麗思卡爾頓酒店 on 7 Oct 2022 start from HK$1,158.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Guangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Guangzhou?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Guangzhou?

Check-in is from 3 PM - midnight. After-hours check-in is not available.

What time is check-out at The Ritz-Carlton, Guangzhou?

Checkout is at noon.

Where is The Ritz-Carlton, Guangzhou located?

Located in Guangzhou Central Business District, this luxury hotel is steps away from Guangzhou Library and Guangdong Museum. Flower City Square and Guangzhou Opera House are also within 1 mile (2 km). Liede Station is 10 minutes by foot and Haixinsha Station is 12 minutes.

Can I cancel my reservation for free at The Ritz-Carlton, Guangzhou and receive a full refund?

Yes, The Ritz-Carlton, Guangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Guangzhou cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 146 out of 218 reviews
5 - Excellent 67%
Rating 4 - Good. 46 out of 218 reviews
4 - Good 21%
Rating 3 - Okay. 11 out of 218 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 218 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 218 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

GG
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
I told the hotel in advance that it was my wife's birthday. When we entered the suite, there were balloons, "happy birthday" banners, birthday cake, strawberries and cream, chocolates and a personal hand-written birthday note. in the living room. It was just wonderful. The staff were all absolutely wonderful for the entire one-night stay. And of course, the suite was just stunning. It reminded me of some of the top-end apartments in Manhatten. I could easily live there. Japanese toilet, huge tub, all the amenities. Brilliant.
Stayed 1 night in Feb 2022

5/5 Excellent

Andrew
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday staycation
Celebrating a friend’s birthday and they we well beyond expectation to make it a special stat
Stayed 1 night in Jan 2022

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but could improve
Our stay was good! The pool was overcrowded and we didn’t get to enjoy it which is a huge disappointment. I did enjoy staff’s service as they were courteous and polite. Please change the layout of the room so I don’t have to watch TV in a 90 degree angle.
Stayed 1 night in Aug 2021

5/5 Excellent

Verified traveller
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had dinner at their award winning Italian restaurant and was fantastic.
Stayed 1 night in Jul 2021

5/5 Excellent

Andrew
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Verified traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Timothy
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Upgraded our room to a suite and the club lounge was fantastic. All of the employees were amazing, especially Maddie in the lounge. She took care of everything we needed.
Stayed 1 night in Feb 2021

5/5 Excellent

Alexander, Shenzhen
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel overall. There was a small issue related to the availability of breakfast items, but it was properly resolved to my full satisfaction.
Stayed 2 nights in Dec 2020

3/5 Okay

Verified traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

1/5 Terrible

Nawaf
Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay in Ritz-Carlton
So bad
Stayed 4 nights in Sep 2020