Dear Mr. Antonio,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that you found our hotel to meet your expectations in terms of cleanliness, condition, and service, embodying our dedication to a life well-lived. It is heartening to know that our sumptuous rooms, with their carefully-designed touches, contributed to the comfort of your stay. However, we noted your remarks regarding room amenities and wish to express our commitment to ensuring every aspect of our guest's experience is infused with the exclusivity and elegance that Gran Meliá is renowned for. Our team is dedicated to creating an environment that reflects the rich cultural heritage and refined lifestyle synonymous with our brand.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Nicholas,Greetings from Palacio de Isora, a Gran Meliá Hotel!Please accept our thanks for this review following your experience at our hotel.We are elated to hear that our staff's dedication to a life well-lived contributed to a wonderful stay, complemented by our extensive facilities that are architecturally exquisite and culturally significant. It is also pleasing to know that the exceptional beauty of our hotel resonated with you. However, we regret to hear of the difficulties you encountered when attempting to book our restaurants, an experience that is far from the unrivaled fine dining experience we strive to provide. Rest assured, we are committed to ensuring ease of access to our gastronomic offerings for all our esteemed guests. Additionally, your appreciation for the local beaches nearby echoes the privileged location we are so proud of, offering guests the simple pleasures of Tenerife's natural beauty.We hope to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig. Francesco,Saluti dal Palacio de Isora, a Gran Meliá Hotel!Grazie per la sua opinione.Siamo lieti che abbia trovato il nostro personale estremamente cordiale e gentile, riflettendo così la calda ospitalità che ci contraddistingue. Ci dispiace, tuttavia, apprendere che la Sua esperienza con la formula All Inclusive non sia stata all'altezza delle Sue aspettative e che abbia incontrato difficoltà con la nostra app. Riteniamo fondamentale fornire un servizio impeccabile e ci impegneremo a rivedere i punti menzionati per garantire che ogni ospite possa godere pienamente delle ricchezze culturali e del lifestyle raffinato che il Gran Meliá incarna. Riconosciamo l'importanza di una comunicazione chiara e precisa e siamo sinceramente dispiaciuti per le incomprensioni che ha riscontrato.Speriamo davvero di poterla ospitare di nuovo in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Jessica, Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.Your acknowledgment of our dedicated staff fills us with pride, as we strive to offer intuitive personal service that reflects the signature warmth and style of our culture. The vibrant evening entertainment is part of our commitment to providing exceptional experiences, ensuring every moment at our resort is steeped in the refined lifestyle that Gran Melia is known for. We are delighted that the immaculate condition of our hotel and the comfort of your room contributed to a memorable stay, enveloped by the architectural beauty and cultural significance of our surroundings.We look forward to welcoming you back on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Anne, Greetings from Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.It is delightful to hear that you were greeted with a refreshing welcome drink upon your arrival, offering a soothing start to your visit. The pleasure of enjoying a sumptuous breakfast in our picturesque plaza is indeed one of the signature experiences we pride ourselves on. We are also heartened to know that the cordiality of our staff contributed to a sense of belonging during your stay. The enchanting evening entertainment is a facet of our commitment to providing exceptional experiences that resonate with the spirit of Spanish culture and hospitality. We have taken note of your comment regarding the sun loungers and appreciate you bringing this to our attention. While our poolside amenities are designed for relaxation, we understand the importance of complete comfort and will consider your suggestion for additional padding. We are dedicated to ensuring our guests' utmost satisfaction and will continue to find ways to enrich the leisure time spent at our iconic resort.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you found our team to be friendly and our facilities, including the expansive outdoor infinity pool, to your satisfaction. It brings us joy that the culinary offerings met your expectations, providing a delightful array of dining options.We hope you will return for another memorable stay.Best wishes,

Dear Shani,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Manuel Barrios, Guest Experience Manager

Dear Ms. Christina,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad to hear that you found our hotel clean and appreciated our service. Our dedicated team always strives to provide an enjoyable stay for our guests.We regret to learn that you were not fully satisfied with the food and the condition of your initial room. We take your feedback seriously and would like to assure you that we continuously work on maintaining and improving our facilities. We are pleased that our team was able to address your concerns and provide you with a more suitable room. Our diverse dining options aim to cater to various tastes, and we are committed to offering a refined gastronomic experience. We hope you had the opportunity to explore our different restaurants, each offering unique flavours and atmospheres.We would be delighted to welcome you back in the future, promising a continued dedication to the comfort and exclusive experiences that define Gran Meliá. Warm regards,Manuel Barrios, Guest Experience Manager

Dear Remy,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We appreciate that you chose to stay with us.However, we are sorry to hear about your dissatisfaction with the reservation procedure and queuing for lunch and dinner. We understand that waiting times can be frustrating, and we continually strive to improve our services to provide a seamless experience for our guests. We will take your feedback into account and work on enhancing our dining reservation system to ensure a more enjoyable stay for our future guests.We hope to welcome you back. Best wishes,

Dear Mr. John,Greetings from the Gran Meliá Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you appreciated our accommodation, housekeeping, and staff, as well as the facilities we offer. Our team works hard to provide a memorable stay for our guests, and your kind words are truly appreciated.We regret to learn that you encountered difficulties in booking our speciality restaurants. Our resort offers a variety of dining options, and we strive to accommodate all guest preferences. We apologize for any inconvenience this may have caused and will take your feedback into consideration to improve our reservation process. As for the additional snack sessions, we would like to clarify that our RedLevel Lounge offers snacks and drinks throughout the day for eligible guests.We hope to welcome you back. Best wishes,

Estimado Señor,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Siempre estamos atentos a las reseñas de quienes nos visitan, son la mejor vía para completar su satisfacción.Sentimos mucho que no haya podido disfrutar de ninguno de nuestros restaurantes. Nuestro personal estará encantado de ayudarles en su próxima visita.Apreciamos su reconocimiento a la atención recibida. Estamos orgullosos de nuestro personal por el trato cordial y cercano que tienen con cada huésped.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,Manuel Barrios, Guest Experience Manager

Dear Maxine,Thank you for this review of your time at our hotel.We are delighted to hear that you appreciated our beautifully maintained hotel and grounds, as well as the friendliness and helpfulness of our staff. It's great to know that you enjoyed the variety and quality of our 5-star cuisine in our restaurants.We appreciate your feedback regarding the evening bar service. We strive to provide the best possible experience for our guests, and we will take your comments into consideration to ensure a better balance between customers and bar staff. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you and your family on your next trip.Best wishes,

Dear Marija,Thank you for taking the time to share your review.We are glad to hear that you found your room quiet during your stay. However, we regret that the room did not meet your expectations in terms of its condition and view. Our hotel offers a variety of room types with different views, and we would be more than happy to assist you in selecting a room that better suits your preferences for your next visit.We also apologize for any communication issues you experienced with our staff. We strive to provide excellent service to all our guests, and we will address your concerns with our team to ensure better communication in the future.All of the team hope that we may be able to see you again in the future. Kindest regards,

Beste Meneer,Bedankt voor uw enthousiaste beoordeling!Het doet ons plezier dat de kamer naar wens was en dat het ontbijt gesmaakt heeft! Ook fijn om te lezen dat u tevreden was met ons vriendelijke personeel.Hopelijk tot ziens,Manuel Barrios, Guest Experience Manager

Dear Charlene,Thank you for taking the time to share your feedback with us.We are sorry that your stay did not meet your expectations as we strive to provide a high-quality experience for all our guests. It is unfortunate to hear about the long queues at our dining options, as we offer a variety of restaurants to cater to different tastes and preferences, nevertheless, we understand this may occur when we are fully booked at peak times. Our team are very happy to inform you of the optimal times for meals to streamline your dining experience.We also apologize for the missing furniture in your room; we will investigate this matter and take the necessary steps to rectify the situation. Please don't hesitate to raise any issues or concerns you have while on-site so that we might take appropriate action at the time.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards,

Chère Madame,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes enchantés de lire que vous avez passé un agréable moment dans notre établissement, véritable havre de détente niché au bord de la plage.Nous prenons bonne note de vos remarques, d'autant plus que nous avons à cœur de participer à la protection de l'environnement.Votre retour sur la musique a également été pris en compte afin d'éviter que cela puisse gêner nos hôtes.Toute l'équipe vous remercie pour votre compliment !Merci d'avoir mis en avant la propreté irréprochable de nos espaces ainsi que le confort et la superficie de votre chambre.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,

Dear guest Mats,First of all, I would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife.We truly appreciate the time that you have taken to share your experience with us and other guests as we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. We are looking forward to welcome you in a near future and we remain at your complete disposal.Kind regards,Manuel BarriosGuest Experience Manager