View from property
Check availability

Reviews of Golden Gem Tuan Chau Hotel

3 out of 5
Golden Gem Tuan Chau Hotel
27-28 Block A, South Side Tuan Chau, Tourist Wharf, Ha Long, Quang Ninh

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 2 out of 3 reviews" "

8.6/10

Cleanliness

3.4/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Gent Moo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Golden Gem Hotel. Ha long . Tuan Chau Island.
It's cheap businesses attitude. Unfriendly, unhelpful, doesnt feel welcoming as a hotel guest , and unprofessional. The hotel can't even give you a free bottle of mineral water in your hotel room. No toilet paper etc..They will charge you every penny they could. What a cheap businesses model..

8/10 Good

Stephannie

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is new. There were not many other guests. The area is under renovation. It’s fine for a one night stay before your ha long cruise. The hotel itself is good with spacious rooms.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
チェックイン時にスタッフはスマホでゲームをしながらのチェックインでパスポートも確認をするまで提示する必要がなかった 24時間在中となっているがスタッフほとんど見かけず、誰でも入れる自動ドアになっておりセキュリティに問題があった 英語が通じるスタッフは1人のみでいついるのかも不確かでスタッフガチャ状態、コミュニケーションに問題がある施設 ツアーや観光の情報など当然なく、Wi-fiはスタッフも原因不明でよく途切れる 周りは寂れたホテル街のような感じでコンビニは徒歩10分圏内に一つだけ 部屋は綺麗だが扉が閉まらなかったり、アメニティが空っぽだったり居抜きで買った後修理をしていないような状態 1泊1000円程であれば泊まる価値はあるのかもしれない
Stayed 2 nights in Aug 2019