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Reviews of Somerset Central TD Hai Phong City

4 out of 5
Somerset Central TD Hai Phong City
Tower A, TD Plaza, Lot 20A, Le Hong Phong Street, Dong Khe Ward, Hai Phong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 82 out of 122 reviews" "
Rating 8 - Good. 32 out of 122 reviews" "
Rating 6 - Okay. 6 out of 122 reviews" "
Rating 4 - Poor. 1 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph J

Liked: Cleanliness, amenities, property conditions & facilities
I would recommend staying there. They are only lacking more internal dining options.
Stayed 1 night in May 2024
Response from Son on 13 May 2024
Dear Ralph J,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager

8/10 Good

John F

Liked: Cleanliness, amenities, property conditions & facilities
I had a 2-bedroom apartment that was well-equipped for cooking. The cleaning staff did a good job each day. The area around the property is noisy and crowded. If you are in Hai Phong for a longer business trip and you want a service apartment, this could be right for you. I was charged for a missing ladle and spoon surprisingly which must not have been there from the beginning, so keep in mind that at check-out you could be charged for missing items although they do not give you a list of items at check-in.
Stayed 6 nights in Feb 2024
Response from Son on 16 Feb 2024
Dear Mr. John,Thank you for taking the time to provide us with your feedback.I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction.I would like to assure you that I have shared your comments with my team to learn and ensure that my team receives the necessary guidance to improve service accordingly. Once again, thank you for choosing us and we are looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van Ngoc Residence Manager

10/10 Excellent

Brian

Liked: Amenities, property conditions & facilities
This place is great. The kitchen was a big bonus with a large supermarket just a few hundred yards away. The staff are so nice to deal with and they have great English speaking skills. I stayed for four days and enjoyed my extended stay.
Response from Son on 6 Jan 2023
Dear Mr. Brian,Thank you for your great feedback, we wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van Ngoc Property Manager

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is conveniently located to a lot of food options and I love how clean the rooms are. I will definitely be back again!
Response from Son on 7 Dec 2022
Dear Linda,Thank you for taking the time to provide us with your great feedback.We are delight that you have enjoy your stay with us, we wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in the centre of Haiphong
Great place to stay. well equipped clean spacious apartment, close to shopping centre
Stayed 3 nights in Dec 2019
Response from Son on 15 Jan 2020
Dear Mr. Alan, Thank you for your great feedback, receiving such positive feedback from our residents motivates us to further improve our commitment to delivering outstanding service. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor to ceiling windows offer great views of the city. A major supermarket next door is handy as is the bowling alley and arcade. The staff were very friendly and helpful.
Stayed 2 nights in Dec 2019
Response from Son on 30 Dec 2019
Dear Anonymous, We appreciate your value feedback and ratings. Your comments have been shared with the hotel team as of understanding how we can continue to deliver the best service to our guests. Thank you for staying at the Somerset Central TD Hai Phong City and we hope you choose to create more memories with us whenever your travels bring you back to Hai Phong Warmest regards, Nguyen Van Ngoc (Son) Property Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Son on 24 Dec 2019
Dear Mr. Alan, Thank you for your great feedback, we are delight that you have enjoy your stay with us and wishing you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc (Son) Property Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place with easy accessibility
I have stayed here a couple of times. It a convenient place with supermarket and a mall. With nice Korean food and hit pot. Only down side is no convince store after 11pm.
Stayed 2 nights in Aug 2019
Response from Manager on 29 Aug 2019
Dear Anonymous, Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
expensive breakfast with limited selection not worth the money
Stayed 1 night in Jul 2019
Response from Manager on 27 Jul 2019
Dear Andrea, Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Manager on 30 Jun 2019
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon. Best regards, Nguyen Trieu Phong (Mr.) Residence Manager

10/10 Excellent

Pei Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very comfortable and welcome when checking in..all the staff remember my name although I have not been staying there for quite a while. Was delightfully surprised by the personal touch of the staffs.
Stayed 1 night in Nov 2018

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Hai Phong
We were totally impressed with all aspects of this hotel - the friendly and helpful staff, the standard of the facilities which include a good gym and swimming pool and the amazing apartment. The apartment was perfect for our family group with an exceptionally well equipped kitchen, a lovely living area, comfortable bedrooms and modern bathrooms.
Stayed 2 nights in Feb 2018
Response from Manager of Somerset Central TD Hai Phong City on 27 Feb 2018
We are delighted that you enjoyed your stay at Somerset Central TD Hai Phong City. Thank you for sharing your experience and we look forward to welcoming you and your family back at our property.

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Manager of Somerset Central TD Haiphong City on 21 Feb 2018
Thank you for staying at Somerset Central TD Hai Phong City. We appreciate your feedback.

8/10 Good

meko2000, seoul

Liked: Staff & service, room comfort
Only good quality hotel in haiphobg area
Closure to airport onlt 10 minute by taxi. Very warm hotel staff. Average quality of breakfast. Room tham other ascott hotel
Stayed 1 night in Dec 2017
Response from Manager of Somerset Central TD Haiphong City on 29 Dec 2017
Thank you for taking time to leave us such a good review. We are indeed proud to be the first international serviced residence in Haiphong and shall try our best to keep up the standards including breakfast quality. From all of us at Somerset Central TD Haiphong City, we look forward to welcoming you back.

10/10 Excellent

Marius, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was excellent. Would definitely stay there next time in Hai Phong. Staff speaks English wich was very helpful.
Stayed 3 nights in Oct 2017
Response from Manager of Somerset Central TD Haiphong City on 29 Nov 2017
We appreciate that you took time to share your recent stay at Somerset Central TD Haiphong City. We are delighted to learn that you liked everything about us including our staff. We look forward to welcoming you back soon.

10/10 Excellent

Youngsang, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Was all good. Great service and great access to city area. But, a bit hard to get a taxi
Stayed 2 nights in Aug 2017
Response from Manager at Somerset Central TD on 1 Sept 2017
We appreciate that you spent some time to leave us a review. It is great to hear you were generally satisfied with your stay. If you wish to get a taxi from our property, please feel free to ask the Front Desk to assist. We look forward to welcoming you back to any of our serviced residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family could relax after tiresome one day round trip to Cat Ba island when the rainy storm distressed us all day. Every thing was great but ants on the beds. I could buy fruits, breads, and some present for my friend from C market next by the hotel.
Stayed 2 nights in Aug 2017
Response from James L on 29 Aug 2017
Thank you very much for sharing your recent experience at Somerset Central TD Haiphong City. We are glad to hear that you were generally happy with your stay. We also noted to spend more efforts in pest control to make sure your time with us hassle-free. Once again, thank you for valued feedback. We hope to have the chance to welcome you back to Haiphong and Somerset Central TD.

10/10 Excellent

steve, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place is the best
including staffs, this is very recommendable place to stay. If you have any doubts with this place, trust me. this is beyond your expectations. well, you are welcome.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and there is a convenient kitchenette to use, refrigerator, washer dryer and more...
Response from Gerard on 8 Nov 2016
We are happy that you have enjoyed your stay with us. Our proximity to the shopping center, supermarket and restaurants has provided a lot of convenience for our guests. All our apartments come with a fully equipped kitchen which certainly makes cooking and dining a breeze for you and your friends. We look forward to seeing you back at Somerset Central TD Haiphong City.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to China
Excellent hotel with excellent staff. They all were helpful and tried to accommodate every request quickly. This is in close proximity to the Canton Fair and they have a bus service which was punctual and an easy way to get to and from the Fair. I will be staying here again!
Response from Gerard on 24 Nov 2016
Thank you for your good feedback. I will convey your thanks to all the front line staff who are trained regularly to provide the best available service to all our guests. We look forward to welcoming you back to any of our serviced residences.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably nicest property in the area.
Stayed here past weekend with my parents, they were visiting the area from Hanoi. Not much around hotel, but the property is great, nice, clean, modern rooms, probably the best property in town for the price. Service was excellent. Bond (from the front desk) was amazing, super nice, great translator, very helpful, and all around nice guy. He is a great resource! I recommend the hotel.
Response from General Manager on 13 Oct 2016
Thank you for taking time to write about us. Being relatively new, we are proud to be the favorite pick for most business travelers into Haiphong. I will convey your kind feedback to our staff. We look forward to welcoming you back to any of our serviced residences in Vietnam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Sept 2016
We are indeed happy to receive your good feedback about our product and service levels. We take pride in assisting our guests in every way we can and continue to discover ways to keep improving. I will convey your thanks to all our staff. We look forward to welcoming you back to Somerset Central TD Haiphong City. Sincere thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GT on 21 Jul 2016
Thank you for your good feedback. We look forward to seeing you again at any of our serviced residences.

10/10 Excellent

Nan, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern convenience in a central location
Excellent facility with large modern apts. available at excellent rates! Rooms are spacious, clean, comfortable and quiet.
Response from Gerard on 28 Jun 2016
Thank you for your feedback which will be helpful in our efforts to improve our service levels. Our prime location and closeness to shopping and amenities are of good help to our guests as well. We will continue to train and upgrade our front line staff.

10/10 Excellent

Kew San, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with exellent facilities and more.
The room was excellent because it has a fully fitted kitchenette, a living room and your bedroom. It is like a 1 bedroom apartment with a jointinh toilet from your bedroom to the living room. The hotel also have an iron and an ironing board which is very helpful to me. The hotel sits above a shopping centre and a food court with a few cafes on the ground floor. Across the major roads there are many restaurants too. They have a nice gym and a fairly large swimming pool.
Response from GT on 21 Jul 2016
Thank you for writing about us. We are fortunate to be located in a prime location with many facilities nearby. Our apartments are well equipped for the frequent travelers. We look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GT on 25 Jul 2016
Thank you for writing about us and providing such high ratings for our new property in Haiphong City. We look forward to welcoming you again to any of our International serviced residences in Vietnam.

6/10 Okay

David Yew Fei

Liked: Staff & service, room comfort
Big is better
A good size apartment with living room.
Response from GT on 21 Jul 2016
Thank you for your good feedback. We are the only international serviced residences in Haiphong City. We look forward to welcoming you back again

8/10 Good

yew fei, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Big is good.
It is a service apartment, and I guess the minimum size is a 2-bedroom apartment. It is complete with a large living room, a big kitchen and 2 toilets. The room is new but could do better in cleanliness.
Response from GT on 21 Jul 2016
Thank you for writing about us. We will continue to find new ways to improve our service levels including housekeeping standards. We hope to have the opportunity to welcome you back to Somerset Central Haiphong City

10/10 Excellent

jason, Charleston, sc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new apartment hotel in Haiphong
Nice newer apartment hotel in the business district of Haiphong . We stayed in a 3 bedroom suite which more than accommodated our party of 6. Our apartment had a full kitchen and a washer/dryer. The breakfast was very good and all of the staff were very helpful. The hotel was attached to a newer western style mall with a cinema and a bowling alley. Other than that there was not much to see in the area. I would definitely recommend this hotel for someone passing through Haiphong or here for an extended stay.
Response from GT on 27 Jul 2016
It was a pleasure to serve you. We are currently the only International Serviced apartment brand in Haiphong with amenities including full kitchen facilities to make our guest stay comfortable and convenient. Thank you for your compliments and good feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset
Fantastic stay
Response from GT on 27 Jul 2016
Thank you for your kind compliments. We are fortunate to be in a prime location and offering all the facilities that will make any guest feel like being home away from home.

10/10 Excellent

J N, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience of Haiphong
Great stay, service and breakfast buffet, i thoroughly enjoyed my stay with my family. Felt comfortable from the beginning, and was next to amenities and shopping plaza. Great condo experience and would repeat when in Haiphong
Response from GT on 28 Jul 2016
We are indeed privileged to be in a prime location with ample shopping and dining nearby. Our facilities are ample and well liked by all our guests. We look forward to seeing you again in Somerset Central TD Haiphong City

10/10 Excellent

Mingoo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with perfect location
Perfect hotel with perfect location
Response from General Manager on 25 Aug 2016
We are indeed fortunate to be located in a prime area close to the airport and shopping areas nearby. Your kind comments will be conveyed to all our service team We look forward to welcoming you back to Somerset Central TD Haiphong again

8/10 Good

Erin, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
Very clean and new, nicely decorated, good facilities (gym, etc.), strong wireless signal. The downsides: the bed was quite hard, there was no convenient place to use the hair dryer (i.e. no outlet close to a mirror), and the shopping mall in the building was disappointing, but overall those are minor things. A comfortable stay.
Response from GT on 28 Jul 2016
Thanks for taking time to write about us. We are the first International serviced apartment in Haiphong City with modern design and spacious apartments with ample facilities. We will look into the convenient location for hair dryer power supply. We look forward to welcoming you back again

10/10 Excellent

vlasta, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel very close to airport. Beautiful pool
Friendly staff. Fantastic views. Nice food. Every thing positive about this place. 10/10.
Response from Gerard on 20 Jul 2016
Thank you for your good feedback. We will continue to upgrade our product and service levels for greater guest satisfaction

10/10 Excellent

Ngoc, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuyet voi
Response from General Manager on 7 Oct 2016
Thank you for your good feedback. we will continue to improve our services regularly. We look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Haiphong
Nice, new and clean serviced apartment on a main stretch of Danang. Check in was easy and staff was friendly. A little annoyed that security guard waived our taxi away (to call another taxi) as we were leaving. Not sure why hotels allow security guards to collude with taxis to the guests' detriment and wasting their time .
Response from General Manager on 7 Oct 2016
We are located 10 minutes from the city airport with many amenities closeby. We have signed with one taxi partner and all trips are being monitored to ensure better services to all our guests. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Probably the best place to stay in Hai Phuong if you're on a business trip.
Response from GT on 28 Jul 2016
Thank you for your good feedback. Business in Haiphong city is growing quickly and we continue to attract more corporate business to our International Serviced apartment. We look forward to meeting you again

10/10 Excellent

Joontae

Stayed 5 nights in Jan 2024
Response from Son on 16 Feb 2024
Thank you for your great rating.

8/10 Good

Teamyong

Stayed 1 night in Jan 2024
Response from Son on 19 Feb 2024
Dear Teamyong,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager

10/10 Excellent

sungho

Stayed 1 night in Sep 2023

10/10 Excellent

Taemo

Travelled with family
Liked: Cleanliness, property conditions & facilities
잘쉬다 갑니다.
Stayed 4 nights in Jul 2023
Response from Son on 18 Aug 2023
Dear Taemo,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager

8/10 Good

Marie-Pierre

Liked: Cleanliness, property conditions & facilities
Response from Son on 18 Aug 2023
Dear Marie-Pierre,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager

10/10 Excellent

??

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
정말 좋았습니다 다시 오고 싶은 곳 입니다
Stayed 2 nights in Jul 2023
Response from Son on 4 Jul 2023
Dear Valued Customer,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you have a good day ahead and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager

10/10 Excellent

Jongwon

Stayed 1 night in Jun 2023
Response from Son on 18 Aug 2023
Dear Jonwwon,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager

8/10 Good

Jenny

Stayed 1 night in Jun 2023
Response from Son on 4 Jul 2023
Dear Ms. Jenny,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you have a good day ahead and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager

10/10 Excellent

Yumiko

Travelled with family, Travelled with family and small children
Liked: Cleanliness
またハイフォンに行く時は宿泊したいです！
Response from Son on 29 Dec 2022
Dear Mr. Yumiko san,Thank you for taking the time to provide us with your feedback.We are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocAssistant Residence Manager

10/10 Excellent

satoshi

Liked: Cleanliness, amenities
So friendly
Stayed 4 nights in Sep 2022
Response from Nguyen Van Ngoc on 17 Sept 2022
Dear Mr. Satoshi,Thank you for taking the time to provide us with your feedback.We are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocAssistant Residence Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good
Good
Stayed 14 nights in Jun 2021
Response from Son on 27 Jul 2021
Dear Valued guest, Thank you for your great feedback, we are delight that you have enjoy your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering better service. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip. Warmest regards, Nguyen Van Ngoc Property Manager

8/10 Good

Sungsu

Business traveller
Liked: Cleanliness, room comfort
서머셋 후기
지어진지 오래된 연유로 전체적인 룸컨디션은 좋진않았지만 가까이에 대형마트도 있고 직원들에 서비스 또한 만족하였습니다.
Stayed 2 nights in Jun 2021
Response from Son on 8 Jun 2021
Dear Mr. Sungsu, We are delighted to have been your chosen hotel during your recent stay in Hai Phong City. It was truly a pleasure to serve you. We appreciate your value feedback, Your comments have been shared with the hotel team as to understand how we can continue to improve service. Thank you for staying at the Somerset Central TD Hai Phong City and we hope you choose to create more memories with us whenever your travels bring you back to Hai Phong Warmest regards, Nguyen Van Ngoc Assistant Residence Manager