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Reviews of Gora Hanaogi Sounkaku

3 out of 5
Gora Hanaogi Sounkaku
1300 Gora, Hakone-machi, Hakone, Kanagawa (prefecture)

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

YC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, fantastic onsen. Location was perfect for exploring Owakudani, being right at the start of the rope line. Room was perfect with a great view of the mountains overseeing the village down below. Meals were very good. Being non-smokers, we did not encounter any issue even though the ryokan was advertised as smoking allowed. We were lucky to get a room, and would highly recommend.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ryokan to stay at during your trip to Hakone, close to the cable car and ropeway
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely convenient location, just outside Sounzan station. Beautiful, quiet, tranquil private onsen room. Excellent service. Dinner and breakfast was delicious.
Stayed 1 night in Nov 2018

10/10 Excellent

Clement

Gorgeous place, so relaxing. Especially enjoyed the meal and onsen.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from Robin on 15 Nov 2018
Thank you very much for your review! We are very sorry for unable to meet your expectation. We will do our best to further improve our services. We are very grateful for your feedback. Robin, Gora Hanaougi Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Magnificent food, superb service. Everyone was very kind and welcoming. This is a relaxing stay worth every penny. We hope to return one day.
Stayed 1 night in Oct 2018
Response from Robin on 15 Nov 2018
Thank you very much for your response! We are glad that we are able to satisfy you during your stay with us. Please do consider visiting us again or our sister hotels around Hakone if you are back in Japan! Robin, Gora Hanaougi Staff

10/10 Excellent

TT, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the highlights of our trip to Japan. Very convenient location. Excellent high quality traditional Japanese breakfast and dinner (Hida beef was melt in mouth delicious), great service and lovely hot spring baths.
Stayed 1 night in Oct 2018
Response from Robin on 15 Nov 2018
Thank you very much for your review of our ryokan! We really appreciate it. We are also very grateful that you enjoyed our food. We hope to see you again! Robin, Gora Hanaougi Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable 'traditional' stay with modern comforts
Memorable (in a good way!) stay - this is a traditional Ryokan-style small Japanese hotel in the Hakone hillside - but recently built, so has modern facilities like aircon and en-suite bathrooms. It wasn't clear from the hotels.com rate description, but it includes a fantastic 10-course set evening meal served in a private room which you eat wearing the provided kimonos. They cannot cater for vegetarians but can otherwise tweak the dishes to suit requirements. Japanese breakfast is included too. The rate includes access to the indoor and outdoor Onsens (hot springs) and I think they can set up private room-specific Onsen if you wish. You sleep on a futon mat with duvet which they set up in your room while you are eating dinner - was comfortable. This is a great place for a one-night stay in Hakone. Things to be aware: little English is spoken. The hotel is next to Sounzan station (with "Ropeway"=cable car, and "cable-car" - which is actually a funicular train). There is also a bus just around the corner which goes to both Hakone and Odowara railway stations - which is not included in the Hakone Free Pass so is missing from the associated map (it is on Google Maps though). Things the hotel could improve: Much clearer information on getting to/from the hotel. And add a light you can switch off by the 'bed'.
Stayed 1 night in Oct 2018
Response from Robin on 9 Oct 2018
Thank you very much for your review! We are very glad for your comments, we will try to add some more information on directions to our hotel. I also want to apologize for the lack of english speaking staff. We will strive to improve ourselves to better accommodate both foreign and local customers better. I hope you had a nice trip in Japan! Robin, Gora Hanaougi Staff

8/10 Good

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very interesting the japanese Style hotel
Stayed 1 night in Oct 2018
Response from Robin on 9 Oct 2018
Miss Fanny, Thank you very much for your review! It really means a lot for us. We are sorry that we cannot meet your expectation to the fullest. We will try our best to improve our service so that the next that you try to visit us again we can meet your expectations. Have a nice day! Robin, Gora Hanaougi Staff

10/10 Excellent

Sam, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service and courtesy from all the staff. The property is beautiful and clean. The food is amazing. I would come again!
Stayed 2 nights in Sep 2018
Response from Robin on 9 Sept 2018
Mr. Sam, Thank you very much for your review! It really means a lot for us. We too are glad that you enjoyed your stay with us. Please do visit us again if you are back in Japan! Robin, Gora Hanaougi Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very attentive top notch service by the host,
Stayed 2 nights in Jun 2018
Response from Robin on 18 Jul 2018
Thank you very much for your review! We greatly appreciate it and will do our utmost best to serve our customer further! We await for your next visit in Japan!

10/10 Excellent

Eunmee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔주변 산책로
호텔자체는 친절하고 좋았으나TV체널에 한국채널이 없어 조금 아쉬웠고 주변의 산책로 같이 걸으며 구경할 수 있는 것이 없었음
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is very good and the staff are.very nice and gelpful
Stayed 1 night in Nov 2018

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
a very warm welcome from staff, welcome drinks are served. the rooms are in traditional japanese style. the architecture is great. dinner and breakfast are served in a private room. it was very delicious.
Stayed 1 night in Nov 2018

10/10 Excellent

Karl, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr günstig zur Seilbahn gelegen. Daher gut mit öffentlichen Verkehrsmitteln zu erreichen und auch kurze Wege zu den Sehenswürdigkeiten.
Stayed 2 nights in Oct 2018
Response from Robin on 15 Nov 2018
Thank you very much for your review! We are glad that you found our place not too hard to be found. We are thankful that you are satisfied with our place and service! Please consider visiting us again or our sister hotels in Hakone if you are back in Japan. Robin, Gora Hanaougi Staff