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Hotel Karen

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Front of property
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Hotel Karen

Hotel Karen

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700

Explore the area

  • Popular LocationQiandao Lake Forest Oxygen Bar12 min drive
  • Popular LocationXiyuan Wharf20 min drive
  • Popular LocationShijatang Park21 min drive

Room options

About this area

Hangzhou

Hotel Karen is located in Chun'an, a neighbourhood in Hangzhou. Xiyuan Wharf and Weiping Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Qiandaohu National Forestry Park and Qiandao Lake.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • Qiandao Lake Forest Oxygen Bar - 12 min drive
  • Xiyuan Wharf - 20 min drive
  • Shijatang Park - 21 min drive
  • Wangutang Park - 26 min drive
  • Weiping Ferry Terminal - 29 min drive

Restaurants

  • Local eating place - 11 min drive

About this property

Hotel Karen

5-star luxury hotel located in Chun'an
You can look forward to a marina, a poolside bar and a corner/local shop at Hotel Karen. For some rest and relaxation, visit the sauna. Enjoy Chinese cuisine, a poolside location, and garden views at the two on-site restaurants. Enjoy the gym, as well as activities such as boat tours. Free in-room WiFi is available to all guests, along with a terrace and designer shops on site.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • Full breakfast (surcharge), free bike hire and an electric car charging station
  • Express check-out, luggage storage and barbecues
Room features
All 98 individually furnished rooms include thoughtful touches such as premium bedding and air conditioning, as well as amenities such as free WiFi and safes.
More conveniences in all rooms include:
  • Pillowtop mattresses and down duvets
  • Designer toiletries and hairdryers
  • 43-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and children's slippers

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 160 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • 千岛湖餐厅
  • 咖啡亭

Things to do

  • Boat tours
  • Children's pool
  • Designer shops
  • Fitness centre
  • Free bike hire
  • Lifeguards on site
  • Motorised watercraft
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Wine-tasting room

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Dock
  • Garden
  • Lifeguards on site
  • Marina on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • In-room accessibility
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • Telescope

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Bulk dispenser for toiletries
  • Children's slippers
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: CNY 160 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Frequently asked questions

Does Hotel Karen have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at 可人·千島湖酒店（Hotel Karen）?

As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at 可人·千島湖酒店（Hotel Karen） on 12 Feb 2023 start from HK$1,880.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Karen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Karen?

Self-parking is free at this property.

What time is check-in at Hotel Karen?

Check-in is from 2:00 PM - noon. Late check-in is available during limited hours.

What time is check-out at Hotel Karen?

Checkout is at noon.

Where is Hotel Karen located?

Located in Chun'an, this luxury hotel is 0.2 mi (0.3 km) from Qiandao Lake and within 9 miles (15 km) of Qiandao Lake Forest Oxygen Bar and Qiandaohu National Forestry Park. Xiyuan Wharf and Shijatang Park are also within 9 miles (15 km).

Can I cancel my reservation for free at Hotel Karen and receive a full refund?

Yes, Hotel Karen offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Karen cancellation policy on our site for more details about any exclusions or requirements.

Hotel Karen Reviews

Hotel Karen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1 out of 2 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 1 out of 2 reviews" "
" "8 - Good 50%
Rating 6 - Okay. 0 out of 2 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 2 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 2 reviews" "
" "2 - Terrible 0%

10.0/10

Cleanliness

9.0/10

Staff & service

10.0/10

Amenities

9.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
管家式服务，贴心周到
一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018