This hotel is the luxury resort in the area yet it does not keep the 5 star hotel services.
1st of all, it is really not convenient to get there unless you drive by yourself. The hotel is located by itself at the corner of a peninsular. It's about >25km to the town. The taxi driver is not very willing to go inside to pick you up or send you there (they will negotiate a back and forth price). You can try to use Didi (Chinese uber) to get them but usually takes quite a while to have a response.
2nd of all, given its unique position, the hotel provides services in a premium rate. For instance, asking a hotel to call cab costs you 4 times of regular price. Renting a bike costs 8 times (literally). Not mentioning renting a car, jet cruise and so on. It makes me feel that since we were stuck there, we had to buy the services from the hotel without any choice. Thank god I had to manage to use Didi to get out of there.
3rd of all, staffs are so not professional. I can't believe I was in 5 star hotels. It can't even be compared to those elite private boutique hotels. To me the service is mostly 3 star hotel (I am being nice to give 3 star). For example, at checkin, they just told me my breakfast were not included. I had to use VPN to connect to my gmail to show them my expedia order. The breakfast was very so so. The staffs are not familiar to the neighborhood.
However, I do like to point out, the facility maintained quite ok. loved ping pang and the garden is so pretty