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Sheraton Qiandao Lake Resort

Photo gallery for Sheraton Qiandao Lake Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Property amenity
Premium bedding, down duvets, minibar, in-room safe
Breakfast (CNY 158 per person)
3 restaurants, breakfast, lunch and dinner served, regional cuisine

Overview of Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700

Guests rated this location 9.2/10 - Wonderful

Explore the area

  • Popular LocationQiandao Lake2 min walk
  • Popular LocationWangutang Park3 min drive
  • Popular LocationShijatang Park3 min drive

Room options

About this area

Hangzhou

Located on the waterfront, Sheraton Qiandao Lake Resort is in Chun'an, a neighbourhood in Hangzhou. Xiyuan Wharf and Weiping Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Qiandaohu National Forestry Park and Qiandao Lake. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain climbing nearby.
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Map

What's nearby

  • Qiandao Lake - 2 min walk
  • Xiyuan Wharf - 3 min drive
  • Wangutang Park - 3 min drive
  • Shijatang Park - 3 min drive
  • Weiping Ferry Terminal - 6 min drive

Restaurants

  • 星巴克 - 12 min walk
  • 千岛湖鱼味馆 - 18 min walk
  • 外婆湾品鱼馆 - 13 min walk
  • 食尚鱼府 - 15 min walk
  • 鱼鳌食府 - 12 min walk

About this property

Sheraton Qiandao Lake Resort

5-star luxury hotel located in Chun'an
Water park access, a return airport shuttle and a poolside bar are just a few of the amenities provided at Sheraton Qiandao Lake Resort. Treat yourself to a detox wrap, a massage or Ayurvedic treatments at 铂SPA, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature regional cuisine and more. Enjoy the health club, as well as activities such as hiking/biking. Free in-room WiFi is available to all guests, along with a terrace and a garden.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and limo/town car service
  • Express check-out, a front desk safe and ATM/banking services
  • Guest reviews give good marks for the breakfast and location
Room features
All 249 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and separate sitting areas.
Extra amenities include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with separate baths/showers and free toiletries
  • 37-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, balconies and separate sitting areas

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (CNY 80 per day)
  • Available in some public areas: Free WiFi, Wired Internet (CNY 20 per hour)

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 12:30 AM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Fishing
  • Lobby Lounge
  • Feast
  • Yue
  • Club Lounge

Things to do

  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Hot tub
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Full-sized fridge
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (8073 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Portable bath seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

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Chun'an
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Family-friendly
Family-friendly
Air conditioned
Air conditioned
Hotel
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Guest rating 4+
Guest rating 4+
Free WiFi
Free WiFi
5 star
5 star

Policies

Check-in

Check-in from 3 PM - 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 158 per person
  • Fee for in-room wired Internet: CNY 80 per day (rates may vary)
  • Fee for wired Internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from July to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

Does Sheraton Qiandao Lake Resort have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

How much does it cost to stay at 綠城千島湖喜來登度假酒店?

As of 20 Mar 2023, prices found for a 1-night stay for 2 adults at 綠城千島湖喜來登度假酒店 on 21 Mar 2023 start from HK$1,012.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Qiandao Lake Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Qiandao Lake Resort?

Self-parking is free at this property.

What time is check-in at Sheraton Qiandao Lake Resort?

Check-in is from 3 PM - 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Sheraton Qiandao Lake Resort?

Checkout is at noon.

Does Sheraton Qiandao Lake Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-12:30 AM on request. A fee of CNY 7000 per vehicle applies.

Where is Sheraton Qiandao Lake Resort located?

This family-friendly Hangzhou hotel is located on the waterfront, within 2 mi (3 km) of Qiandao Lake, Wangutang Park and Shijatang Park. Xiyuan Wharf and Qiandaohu National Forestry Park are also within 2 miles (3 km).

Sheraton Qiandao Lake Resort Reviews

Sheraton Qiandao Lake Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 15 out of 60 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 6 out of 60 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 3 out of 60 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 1 out of 60 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

8.2/10

Staff & service

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.