There is no concierge at all, you can try and ask the reception but they won't help much. We ask for a recommendation for a good restaurant in the hotel area, the reception representative didn't have a single name to give us. Most of the staff does not speek English and communication with them is very difficult, quite impossible.
The rooms have an unpleasant smell and when we ask if there is anything to be done, the reply was that that is a smell of new furniture, and they don't have any perfume to hide the smell (this is not a smell of new furniture).
The shower is nice looking but not enough water pressure and the drain is bad so you end up showering in a big puddle.
The breakfast is ok, not more than ok. And more than ok is expected from a 5 star hotel. They don't change the served food from day to day and you end up eating the same exact food every day. The food runs out very quickly and a lot of the time if you ask for something that missing they'll say that they are out. (One day only pineapple was served as a fruit, the other day no tomatoes or bell peppers so only lettuce was left)
There is NO COMPLIMENTARY COFFEE! The first 5 star hotel I've stayed in that charge for an Americano , cappuccino or esspresso. They do serve black coffee out of a pitcher.
The looks of the hotel is good. The rooms look nice , the lobby is as well.
We've stayed at two other 5 star hotels in Hanoi and there is really nothing to compare , and the price is similar, so I would suggest y