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Reviews of Stellar of the Seas

5 out of 5
Stellar of the Seas
Tuan Chau Marina, Halong Bay, Hanoi

Reviews

10

Exceptional

Rating 10 - Excellent. 24 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff provided us with top tier customer service. They made us feel welcomed, safe, taken care of at all times and went out of their way to put us and our comfort first. Thank you Jay, Sam and Tin for your professionalism, hospitality and kindness. We will be sure to recommend Stellar of the Seas to our family and friends and hope to visit again some day.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible one night stay on the cruise. It was true luxury!! Staff was incredibly attentive and friendly. Tinh was especially great and had many stories to share about Vietnam that were very interesting. The rooms were very clean, beds super comfortable, and waking up to a view of the bay was even more incredible! Food was also delicious, but keep in mind you have to pay for beverages. One night was enough but we could have definitely stayed for two! Highly recommend treating yourself to a stay!

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Staff wass great especially Eric and James. Worth doing the 2 night cruise.
Stayed 2 nights in Mar 2023

10/10 Excellent

Natalia, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury cruise. The staff is friendly and goes out of their way to make you feel comfortable. The rooms are exactly as pictures and the bathtub in the senior suite is incredible. The cruise starts at 1pm and ends at 11am, so don’t count on a full 2-day experience.
Stayed 1 night in Oct 2022

10/10 Excellent

PRAVJOT, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first cruise we have experienced. Harry, Tracy and Merlin were the best hosts we have come across. Harry spent sometime with us explaining the different islands and what they specialize in as well explaining the different fruits in the area. Tracy took sometime with us to explain the different areas on the speed boat and made us feel very welcome. Merlin also spent sometime with us at dinner on the top of the boat and explained some Vietnamese history which was a very nice touch. He was also the first person to serve us at the welcome lunch. We loved the experience on the cruise and will definitely come again in the future if we are in the area. Thank you to everyone on the cruise and to Harry, Tracy and Merlin!. Pravjot and Prakash
Stayed 1 night in May 2022

10/10 Excellent

Rosario A A

Stayed 2 nights in Apr 2022

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat in Ha Long Bay.
My daughter and her boyfriend stayed here for her birthday gift from myself to her, as I am not able to visit Vietnam at this time. They had the most amazing time and said the accommodation and staff were all excellent. From the food, spa treatments, kayaking, speed boat ride, to the views and everything in between it was a fabulous experience for them.
Stayed 1 night in Apr 2021
Response from Harley on 20 Apr 2021
Dear Kathy and family, Thank you so much for your kind and lovely words. I was touched by the very detailed and constructive recommendation. On behalf of my whole team, I would like to express my heartfelt gratitude to you. I hope that in the near future, we could have another chance to serve you, and welcome you back to us as family. Once again, thank you so much for your strong support and I wish you an amazing time ahead. From Stellar of the Seas with love, Harley Customer Service Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t say enough about how great our stay was. The personal attention is amazing. From the moment you are greeted on to the ship the crew does everything they can to meet your every need. The food is very good. If you don’t like the options they will make something for you on the spot. Rooms are very clean. They have activities thru out your stay which are a lot of fun. Waking up in the rooms with a view of the bay is amazing. The rooms have little balcony’s you can sit on and relax. We traveled to Vietnam during the virus outbreak and this was a highlight of the trip because you could tell they where keeping a clean a sanitary environment. Would 100% recommend to anyone. Also arranging transportation thru the company is nice. They have very nice vans they take you from your pick up point to the harbor.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and nice. The food was good. Rooms were comfortable and clean. Just cannot fault anything. Everything was perfect. Highly recommend stellar of the seas!
Stayed 1 night in Jan 2020
Response from Harley on 20 Jan 2020
Dear our valued guest, Thank you so much for your kind and lovely words. I was touched by the very detailed and constructive recommendation. On behalf of my whole team, I would like to express my heartfelt gratitude to you. I hope that in the near future, we could have another chance to serve you, and welcome you back to us as family. Once again, thank you so much for your strong support and I wish you an amazing time ahead. From Stellar of the Seas with love, Harley Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service and rooms were top notch! I would say the transportation situations from Hanoi should be thought through a better for single occupants. the seating in the 7 person shuttle does not have room for the odd person out.
Stayed 2 nights in Dec 2019
Response from Harley on 27 Dec 2019
Dear Stacy Aria Wall, Thank you so much for your kind and lovely words. I was touched by the very detailed and constructive recommendation. On behalf of my whole team, I would like to express my heartfelt gratitude to you. I hope that in the near future, we could have another chance to serve you, and welcome you back to us as family. Once again, thank you so much for your strong support and I wish you an amazing time ahead. From Stellar of the Seas with love, Harley Customer Service Manager

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing experience: beautiful boat, great facilities and exceptional service from the crew. We loved every minute of it. If I had to make a criticism, one minor point would be that drinks could be better: a greater wine list and better cocktails would have been nice but I’m being picky here.
Stayed 2 nights in Nov 2019
Response from Harley Tran (Mr.) on 22 Nov 2019
Dear Christophe, Thank you so much for your kind and lovely words. I was touched by the very detailed and constructive recommendation. On behalf of my whole team, I would like to express my heartfelt gratitude to you. I hope that in the near future, we could have another chance to serve you, and welcome you back to us as family. Once again, thank you so much for your strong support and I wish you an amazing time ahead. From Stellar of the Seas with love, Harley Customer Service Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious, clean, modern and beautifully designed. The food was nice and the staff couldn’t be more helpful and attentive. My only negative point would be I feel the drinks such as tea, coffee and juice should be free for all customers
Stayed 2 nights in Oct 2019
Response from Harley Tran - Customer Service Manager on 9 Oct 2019
Dear our valued guest, Thank you so much for your kind and lovely words. I was touched by the very detailed and constructive recommendation. On behalf of my whole team, I would like to express my heartfelt gratitude to you. I hope that in the near future, we could have another chance to serve you, and welcome you back to us as family. Once again, thank you so much for your strong support and I wish you an amazing time ahead. From Stellar of the Seas with love

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the boat and the well trained staff.
Stayed 2 nights in Jul 2019
Response from Harley on 26 Jul 2019
Dear our valued guest, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of Stellar of the Seas team, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Manager

10/10 Excellent

Kseniia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Harley on 27 Jun 2019
Dear Kseniia, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of my company, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay really was STELLAR!!
Quick review: Amazing and would recommend to everyone. Everything is 5-stars. Longer Review: This is my first time to Halong Bay so I cannot compare other boats. This boat was simply fantastic. Service: The staff and crew could not have been friendlier and always working hard to make sure you are happy and get what you need. Boat: There's a swimming pool, golf putting green, bar, dining area, and a large sun deck on the top floor. Plenty of areas to relax and enjoy during your stay. The boat is only 7 months old, so it's in excellent condition. Food: The food was very good, but nothing extroardinary. This is not to say the food was less than my expectations. If you compare the food to a cruise line like Royal Princess and you rate them a 5 star, then Stellar would be 4 star. To be fair, Stellar is a big boat and not a gigantic ship. Price: from what I've researched, Stellar is more on the higher end. I would say the value is there though. The high price definitely meets what you are paying for. Overall, everything exceeded my expectations and I have nothing to complain about. Note: this has nothing to do with the boat, but don't expect to get wifi for 24 hours. This is how halong bay is.
Stayed 2 nights in May 2019
Response from Harley on 27 May 2019
Dear Robert, Thank you so much for an exceptional review and it’s really a motivation for all the staff to keep up our work. All in all, we know that our service is not perfect yet and still have room to improve. Thanks to your positive feedback and real experience that we have a chance to reflect on our service, and find solutions to improve. 
I hope that in the near future, we can have another opportunity to serve you and your family.
On behalf of our staff, we hope that you will always remember Stellar of the Seas with unforgettable memories Best regards, 

Harley 
 
Customer Service Agent

10/10 Excellent

Joanne R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Can't rate this boat and experience highly enough - absolutely exceptional - luxurious boat, fabulous staff, delicious food, fantastic activities - highly recommended
Stayed 2 nights in Apr 2019
Response from Harley on 2 May 2019
Dear Joanne, Thank you so much for an exceptional review and it’s really a motivation for all the staff to keep up our work. All in all, we know that our service is not perfect yet and still have room to improve. Thanks to your positive feedback and real experience that we have a chance to reflect on our service, and find solutions to improve. 
I hope that in the near future, we can have another opportunity to serve you and your family.
On behalf of our staff, we hope that you will always remember Stellar of the Seas with unforgettable memories Best regards, 

Harley 
 
Customer Service Agent

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our trip with Stellar of the Seas was above expectations. Activities, food, room were all perfect. Would highly recommend to friends.
Stayed 2 nights in Apr 2019
Response from Harley on 22 Apr 2019
Dear Lauren, Thank you so much for your positive feedback and it's truly an encouragement for all the staff to strive for perfection in service. Once again, I would like to say thank you for choosing our service for you trip to the amazing Ha Long Bay and i hope that we will have another opportunity to serve you and your family again. Best regards, Harley Customer Service Agent

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Lisa Huong - Sale Manager on 15 Jan 2019
Dear Ms Genna Mervis, Thank you so much for a wonderful review, we truly appreciate you and your mother for trusting in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming your family back to Stellar of the Seas in the near future. Best wishes and Happy 2019 to your family!

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Friendliest staff and amazing views
The friendliness of all the staff (especially the manager Thao Le) was exceptional. The views were amazing and the overall experience was very relaxing. Scored down for cleaning as the shower room walls and bathroom floor was not cleaned to standard. Food was ok, set menu better than the buffet. Thanks to the staff i would highly recommend.
Stayed 2 nights in Jan 2020
Response from Harley on 3 Feb 2020
Dear Mr. Brian Cooney, Thank you so much for an exceptional review and it’s really a motivation for all the staff to keep up our work. All in all, we know that our service is not perfect yet and still have room to improve. Thanks to your positive feedback and real experience that we have a chance to reflect on our service, and find solutions to improve. 
I hope that in the near future, we can have another opportunity to serve you and your family.
On behalf of our staff, we hope that you will always remember Stellar of the Seas with unforgettable memories Best regards, 

Harley 
 
Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest Stafd
Exceeded our expectations: sensational staff, room, food... we couldn't be happier. Thank you stellar of the seas team!
Stayed 2 nights in Nov 2019
Response from Harley on 4 Dec 2019
Dear our valued guest, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of Stellar of the Seas team, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Manager

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal super freundlich und zuvorkommend. Gästebetreuung war wirklich super. Alle Ausflüge und Aktivitäten sind top geplant. 2 Nächte lohnen sich auf jeden Fall.
Stayed 2 nights in Nov 2019
Response from Harley on 2 Dec 2019
Dear Sabrina, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of Stellar of the Seas team, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un service absolument incroyable, bien organisé. Le plus beau bateau et le plus moderne dans la baie d'Halong.
Stayed 2 nights in Apr 2019
Response from Harley on 2 May 2019
Dear our valued guest, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of my company, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Agent

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecável em todos os aspectos. Parabéns !
Stayed 1 night in Apr 2019
Response from Harley on 2 May 2019
Dear Sergio, Thank you so much for your positive feedback and it's truly an encouragement for all the staff to strive for perfection in service. Once again, I would like to say thank you for choosing our service for you trip to the amazing Ha Long Bay and i hope that we will have another opportunity to serve you and your family again. Best regards, Harley Customer Service Agent

10/10 Excellent

Law, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務員細心親切，為住客提供優良的服務。 3日2夜的活動安排令我可以盡情放輕鬆，也可以體驗在下龍灣的美麗風景之下扒艇和參觀附近的名勝，這趟旅程很開心。
Stayed 2 nights in Apr 2019
Response from Harley on 4 May 2019
Dear Law See Ping, Thank you so much for you your exceptional review and it motivate us to try harder to provide better accommodation and hospitality. Once again, on behalf of my company, I would like to say thank you for choosing our service and we hope that we could have another opportunity to serve you again soon Best regards, Harley Customer Service Agent

8/10 Good

paloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodidad perfecta
Increíble barco! Muy buen servicio y staff! Todos muy amigables y serviciales. Los cuartos están de maravilla! Muy buena opción para ir en pareja
Stayed 1 night in Apr 2019
Response from Harley on 19 Apr 2019
Dear Paloma, Thank you so much for your positive feedback and it's truly an encouragement for all the staff to strive for perfection in service. Once again, I would like to say thank you for choosing our service for you trip to the amazing Ha Long Bay and i hope that we will have another opportunity to serve you and your family again. Best regards, Harley Customer Service Agent

10/10 Excellent

Gunjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
초소형 럭셔리 크루즈
A클래스 크루즈에서 2018년11월 새로 런칭한 소형 럭셔리 크루즈 입니다. 일반적인 하롱베이 크루즈와 달리 요트같은 느낌이며 매우 세련되었습니다. 전객실 발코니며 직원의 친절도도 대단합니다.(이미 A클래스크루즈에서 검증받은 직원들)(Mr. happy. Tom. Peter Thankyou) 런치코스 바베큐디너도 훌륭하고 바에서 마시는 술들도 비싸지 않습니다. 객실은 1층 주니어 2층 시니어, 이그제큐티브, 3층 프레지 로 이루어져있으며 전 2개뿐인 이그제큐티브에 묵었는데 개인썬베드도 있고 굿입니다. 퇴실시 주니어 시니어 다 봤는데 발코니 난간이 주니어는 강판, 시니어는 강화유리라 시니어 추천합니다. 한번뿐인 크루즈 강추합니다.
Stayed 1 night in Dec 2018
Response from Lisa Huong - Sale Manager on 8 Jan 2019
Dear Mr Gunjin Chung, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Mr Tom that he made an impact during your stay. We hope to welcome you back to Stellar of the Seas soon!