Hartford Hartford City Hall Hotels

"The room was alright just smelled a bit funky. It also felt like I was the only one in the whole place so that was a bit unnerving. Aside from that I can’t really complain. Staff was cool"

"elevator broken "

"The room was exceedingly clean, remarkably so. That was good. However there was such a strong air freshener / cleaning product smell that it was hard to breathe and I had to take allergy meds. This makes me not want to stay here again, despite the impressive cleanliness. The windows did open, but only one stayed open on its own. The blackout / privacy curtains were not designed to close and the thin curtains were not enough to insure privacy, had to change in the bathroom. I was able to charge my EV next door at the level 2 charger at the dispensary, which was very helpful. "

"Was it able to stay at the hotel because didn’t know I was getting charged an extra hundred dollars to stay there?"

"Room clean and staff super friendly and very accomadating"

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"So outdated. The shower pressure, the popcorn ceiling, the yellow walls! 400 a night is a disgrace."

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "

"The apartment is NOTHING like the photos, and we found rat feces all over the place. This host is also less than helpful. When trying to receive our refund for the first night, the host was rude and would not tell us any information regarding our money. Do not stay here. "