2/10 糟糕
Mark
2024年05月29日
不满意：清洁度、服务设施、住宿条件和设施
This place deserves no stars.
Travelling from the USA i had booked one night and arranged to meet friends at 5pm.
Checkin was at 3, when i went there, room was not ready, came back at 4.30pm room still not ready so they switched me to another another room.
When i got to the room there was no bed linen, no towels and no toilet paper, the room was dirty and had not been cleaned and there were dirty pots in the sink.
I complained to the front desk and all i got was "it's not my fault, i told you the room wasn't ready" (the other one). so it appears they switched me from one dirty room to another.
I was already late to meet my friends and asked for the missing stuff to be brought to my room so i could shower and leave. A guy came to the room with TP and sheets but no towels, when i asked for towels he walked away, brought towels and not the TP or sheets. then i asked him to get me TP. He looked like a dog that had been shown a card trick. He then offered to change the bed linen and i told him to come back in 30 mins after i had showered and he would have all evening to clean the room and put clean linen on the bed.
I came back 7 hours later at 12:30am to find nothing had been done, so i slept on top of a comforter, showered in the morning and left ASAP. It looked like they had 3 people running the place, completely and utterly understaffed and those that were there were incompetent and uncaring. A disgrace of a hotel and i will be asking for a full refund of my money.
Mark
2024 年 5 月入住 1 晚