Hawick Spa Hotel

"great service , The staff were very helpful"

"The water pressure was inadequate at best. Housekeeping was okay but not good. "

"Breakfast was excellent plenty of choice. We had issue with original room but staff eventually changed twin room to one I asked for ie king bed. Bedding clean but issue with room being cleaned (bed making,clean towels etc) Parking good"

"All great love staying at this hotel "

"I found returning here after 15 years to be a sad form of nostalgia. We used to come here in the late 90's as a large family group and have so many fond memories of this place. We remember having a grand evening dining experience with a man in a kilt waiting for us at the top of the grand staircase, and adults dressing in their fine clothes for the evening meal while children would eat in the Bannockburn room. Things have changed, and while I accept there is a need to modernise things, the whole soul of this place has gone now. The state of disrepair of the property is very obvious, but what was sad is that I felt some of the repairs would be very simple to do. We paid just under £300 for our rooms and feel this was completely out of line with the experience. Our balcony which was 2 floors up was literally crumbling apart and had caution tape on it to suggest 'don't lean here'. This is completely unacceptable for a room at this price. The old fashioned but classy feel of the rooms have been replaced with a soulless modern chich vibe and it was all just quite depressing. One of the ceiling lights in my room wasn't even working and the room felt bare with two cheap sofas stuck in the middle to fill the space. There was peeling paint work and rotten wood everywhere and a general sense of 'we don't care anymore'. At 10pm my room was freezing. I called 3 times and went in person to reception to resolve this. The heating never came on and I slept the night COLD."