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Reviews of Comfort Inn West Hazleton

2.5 out of 5
Comfort Inn West Hazleton
58 State Route 93, Hazleton, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 935 reviews" "
Rating 8 - Good. 336 out of 935 reviews" "
Rating 6 - Okay. 126 out of 935 reviews" "
Rating 4 - Poor. 63 out of 935 reviews" "
Rating 2 - Terrible. 31 out of 935 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La chambre était trop proche de l’entrée de la bâtisse. Mais le site de l’hôtel était parfait par rapport aux restos et aux sites de gaz.
Stayed 1 night in May 2024
Response from leeann on 11 May 2024
Merci d’avoir pris le temps de répondre à notre sondage en ligne. Nous apprécions grandement vos commentaires et nous sommes impatients de vous voir bientôt. Lors de votre prochain séjour, si une chambre plus éloignée de l’entrée est souhaitée, nous ferons de notre mieux pour la mettre à votre disposition. Cordialement, Lee Ann - FD Audit Comfort Inn West Hazleton

6/10 Okay

JoAnn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from leeann on 11 May 2024
Thank you for taking the time to complete our online survey. We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Aaron on 1 May 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

8/10 Good

Grace

Travelled with partner
Very nice staff, good breakfast good location
Stayed 1 night in Apr 2024
Response from leeann on 24 Apr 2024
Thank you for the great rating and kind words! We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

10/10 Excellent

Raymond, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Cassandra on 23 Apr 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located with quite a few restaurants in close proximity
Stayed 1 night in Apr 2024
Response from Cassandra on 23 Apr 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Apr 2024
Response from leeann on 17 Apr 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

8/10 Good

Erik

Business traveller, Travelled with partner
Horrible coffee. I can have a terrible breakfast with a great cup of coffee and all is well. Not here. Looking for another regular place to stay. Yup, I like my coffee. Not that hard to mak a good cup
Stayed 1 night in Apr 2024
Response from Aaron on 15 Apr 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback. I will share your comments about the coffee with management.Sincerely,Aaron SaulloFront Desk Associate Comfort Inn West Hazleton

10/10 Excellent

ian

Travelled with group
All fine
Stayed 1 night in Apr 2024
Response from leeann on 15 Apr 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from leeann on 14 Apr 2024
Thank you for the excellent rating and "thumbs up"! We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

10/10 Excellent

MARY KAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to highway!
Stayed 1 night in Apr 2024
Response from Aaron on 5 Apr 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food and bar. Very clean.
Stayed 2 nights in Apr 2024
Response from Cassandra on 4 Apr 2024
Thank you for the great rating and kind words. We hope to see you again soon!Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cassandra on 4 Apr 2024
Thank you for the great rating! We appreciate your business and hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Aaron on 1 Apr 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk Associate Comfort Inn West Hazleton

8/10 Good

Gervais

Travelled with partner
Good, friendly staff. Room in good shape. Heating a bit noisy. Had a problem with restaurant closing early.
Stayed 1 night in Mar 2024
Response from leeann on 31 Mar 2024
Thank you for taking the time to complete our online survey. On behalf of the entire team, I would like to apologize for the issues you had with your heater and bar/ restaurant hours. We are in the beginning stages of an entire remodel of our property, we hope you return to see its completion. As for the bar hours, they are set to ensure our guests with rooms above get a well-deserved restful stay. I hope you come to see us when it's done. Sincerely, Lee Ann Front Desk Audit Comfort Inn West Hazleton

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that they have a restaurant and bar on site.
Stayed 1 night in Mar 2024
Response from Aaron on 29 Mar 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly
Stayed 1 night in Mar 2024
Response from lee ann on 26 Mar 2024
Thank you for the excellent rating and kind words! We appreciate your business and hope to see you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton

10/10 Excellent

Richard

Travelled with family
Everything from check-in to out overnight stay went very well. There was some kind of blockage with the tub drain during our showers. We reported it in the morning, since it was after 9:00 pm the evening that it happened.
Stayed 1 night in Mar 2024
Response from Cassandra on 25 Mar 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again soon. Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Jean-Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and service
Stayed 1 night in Mar 2024
Response from Cassandra on 25 Mar 2024
Thank you for the great rating and kind words! We hope to see you again soon. Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

6/10 Okay

jedan

Travelled with family
Disliked: Staff & service
La persona del frente era un poco arrogante . Además de eso todo lo otro estuvo bastante bien. El Desayuno incluido no tenía mucha variedad
Stayed 2 nights in Mar 2024
Response from Cassandra on 25 Mar 2024
Gracias por tomarse el tiempo para completar nuestra revisión en línea. ¡Apreciamos su negocio y esperamos verlo nuevamente en el futuro!Atentamente,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is going through some renovations but we didn't notice any concerns. Hotel is clean and all of the staff are very friendly. Enjoyed our one night stay.
Stayed 1 night in Mar 2024
Response from Aaron on 23 Mar 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and hope to see you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, comfortable, roomy. Pleasant staff. Good breakfast.
Stayed 1 night in Mar 2024
Response from Aaron on 18 Mar 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk TrainerComfort Inn West Hazleton

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great find for us to pull off the hwy for the night to rest. Staff were friendly, courteous and very helpful. Rooms were clean. Perfect sized fridge to keep our cooler items cool / ice packs frozen. Great shower / water pressure. Breakfast had lots of variety. Even a lemon infused water cooler in the lobby! Will stop here again!
Stayed 1 night in Mar 2024
Response from leeann on 18 Mar 2024
Thank you for the great rating and review! We appreciate your business and hope to see you again in the future. Sincerely, Lee Ann - FD Night Audit Comfort Inn West Hazleton

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and it was clean
Stayed 1 night in Mar 2024
Response from Aaron on 12 Mar 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

Istvan

Stayed 1 night in Mar 2024
Response from Aaron on 23 Mar 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and hope to see you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was nice The breakfast was kind of very poor but nothing is perfect so …. I’ll try to find another place where I can have better breakfast but if I don’t find I have no problem to return
Stayed 1 night in Feb 2024
Response from Aaron on 26 Feb 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and hope to see you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Lobby area good, breakfast good. Rooms need to be refreshed with paint, new couches, lamps. Heat did not work.
Stayed 1 night in Feb 2024
Response from Aaron on 20 Feb 2024
Thank you for taking the time to complete our online survey. On behalf of the entire team, I would like to apologize for the issues you had with your heater. If you should ever encounter this again, please contact the front desk for assistance. We are in the beginning stages of an entire remodel of our property. I hope you come to see us when it's done.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

Kenneth

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Cassandra on 18 Feb 2024
Thank you for the great rating! We hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Diane M.

Stayed 1 night in Feb 2024
Response from Cassandra on 21 Mar 2024
Thank you for the great rating! We appreciate your business and hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Good Location!
This hotel is close to Rt 81 and has a lot of restaurants nearby. The service was good, and the breakfast had many choices. Not fancy, but a nice stay.
Stayed 1 night in Jan 2024
Response from Cassandra on 31 Jan 2024
Thank you for the great rating and kind words. We appreciate your business and hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

France

Stayed 1 night in Jan 2024
Response from Aaron on 29 Jan 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk Associate Comfort Inn West Hazleton

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron was most pleasant and helpful upon checkin
Stayed 1 night in Jan 2024
Response from Cassandra on 27 Jan 2024
Thank you for your kind words and excellent review. Aaron is an absolute asset to our staff and I will share your kind words with him and the rest of the staff. We hope to see you again!Sincerely,Cassandra Freeman - FD ManaComfort Inn West Hazleton

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow Day
It was a blustery, snowy day and we needed a break from our long trip. The hotel was warm and inviting and exactly what we needed to get some rest before heading home. Thank you.
Stayed 1 night in Jan 2024
Response from Cassandra F on 20 Jan 2024
Thank you for the kind words and excellent rating! I will share your feedback with the rest of the staff. We hope to see you again soon.Sincerely,Cassandra Freeman - FD ManaComfort Inn West Hazleton

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cassandra Freeman on 18 Jan 2024
Thanks for the great rating! We appreciate your business and hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout était parfait pour un séjour d’une nuit. Bonne qualité de déjeuner. Restaurants à quelques pas.
Stayed 1 night in Jan 2024
Response from Aaron on 17 Jan 2024
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

6/10 Okay

Danielle

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly on a very booked evening. However the linens and towels had a strange smell. I was happy I brought my own towel and pillow,
Stayed 1 night in Jan 2024
Response from Aaron on 17 Jan 2024
Thank you for taking the time to complete our online survey. On behalf of the entire staff, I would like to apologize for failing to exceed your expectations on your recent stay with us. I will share your feedback with management so that we can ensure it won't happen on any of your future stays.Sincerely,Aaron SaulloFront Desk AssociateComfort Inn West Hazleton

10/10 Excellent

LAURA

Travelled with family
Liked: Amenities
Great check in and the room was clean and super comfortable bed!
Stayed 1 night in Jan 2024
Response from Cassandra on 15 Jan 2024
Thank you for the kind words and great rating. We hope to see you again soon!Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

4/10 Poor

Brent

Stayed 1 night in Jan 2024
Response from Pamela S on 13 Jan 2024
Thank you for the feedback. We hope to see you again soon!

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy all aspects of staying here....It's our 3rd stay here
Stayed 1 night in Jan 2024
Response from Cassandra on 9 Jan 2024
Thank you for the great rating and kind words. We appreciate your business and hope to see you again soon.Sincerely, Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Vasile

Stayed 1 night in Jan 2024
Response from Cassandra on 9 Jan 2024
Thank you for the great rating! We appreciate your business and hope to see you again soon.Sincerely, Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, pet-friendly property. Older but nice sized rooms. Gentleman who checked me in was very efficient and friendly, as was his co-worker. Very pleased.
Stayed 1 night in Jan 2024
Response from Cassandra F on 8 Jan 2024
Thank you for the kind words and review! We look forward to seeing you again in the future.Sincerely,Cassandra Freeman - FD ManagerComfort Inn

10/10 Excellent

Manuel

Stayed 1 night in Dec 2023
Response from Cassandra F on 23 Jan 2024
Thank you for the great rating. We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

8/10 Good

Donette

Stayed 1 night in Dec 2023
Response from Cassandra Freeman on 23 Jan 2024
Thank you for the good rating. We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassandra Freeman on 1 Jan 2024
Thank you for the great rating! We appreciate your business and hope to see you again soon!Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from LAM on 30 Dec 2023
Thank you for the great rating and review! We appreciate your business and hope to see you again in the future. Sincerely, Lee Ann - FD Night Audit Comfort Inn West Hazleton

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very pleasant.Staff was nice and courteous.Breakfast was good and I loved the lemon water that they provided in the lobby.
Stayed 4 nights in Dec 2023
Response from LAM on 29 Dec 2023
Thank you for the great rating and review! We appreciate your business and hope to see you again in the future. Sincerely, Lee Ann - FD Night Audit Comfort Inn West Hazleton

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convience
Stayed 1 night in Dec 2023
Response from LAM on 29 Dec 2023
Thank you for the great rating and review! We appreciate your business and hope to see you again in the future. Sincerely, Lee Ann - FD Night Audit Comfort Inn West Hazleton

10/10 Excellent

Diane

Travelled with family
Our stay at the west hazleton,pa comfort inn was extremely pleasant. Everything was above and beyond our expectations.
Stayed 2 nights in Dec 2023
Response from Cassandra on 31 Jan 2024
Thank you so much for the kind words and excellent rating! I will share your review with the rest of the staff. We hope to see you again soon.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

6/10 Okay

Hector

Stayed 2 nights in Dec 2023
Response from Cassandra on 15 Jan 2024
Thank you for the rating! We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton

10/10 Excellent

Andy

Stayed 1 night in Dec 2023
Response from Cassandra on 14 Jan 2024
Thank you for the excellent rating! We appreciate your business and hope to see you again.Sincerely,Cassandra Freeman - FD ManagerComfort Inn West Hazleton