墨爾本海德堡高地酒店住宿推介

"浴室里放了两瓶身体乳，一瓶放在淋浴间洗头水和沐浴露中间，没有护发素，很明显是搞错了，连续住了五个晚上都没有更改，说明相关职员粗心。 前台职员（同一位亚裔女子），明明在4月15号与客户用非常流利的中文交流（因为房间水管无法供应冷水，洗浴时只有极热的水），到了4月17号在处理客户咨询时说自己不会中文，一直用英文。态度不友善"

"All good "

"免費行李託管服務非常好，職員清潔可以更仔細一點，但都乾淨企理嘅，前台人員服務非常好，見到有不少人用佢嘅遊泳池，預先講咗是度蜜月，主動幫我哋upgrade咗房間，非常貼心"

"梳洗用品高級好用，職員非常友善，酒店是vintage的風格，浴室設施會舊式少少，但功能冇問題，我的房間沒有花灑，只有頭上淋水的，預先講咗係度蜜月，有幫我upgrade，非常貼心~"

"Great location, clean and modern room with reasonable price, I will stay here again !"

"地點在市中心，乘電車十分方便，附近很多餐廳。"

"v.old fnnishes and small pool"

"房間沒椅子，只能坐床上。早餐還不錯，可以自己榨蔬果汁，不錯的體驗，早餐很好吃！"

"Overall, we were satisfied with our stay and had a good check-in experience. The staff were friendly, and we appreciated being upgraded to a better room, which was a nice touch. However, there are a few areas that need improvement. Firstly, there was no internal door lock in the room. On the afternoon of our check-in day, while we were resting in the room, a staff member unexpectedly opened the door to check the air conditioner without any prior notice. This was quite uncomfortable and affected our sense of security, making it difficult to sleep well that night. Greater attention to guest privacy and communication would be appreciated. Secondly, the power outlet layout in the room was inconvenient. Apart from the bathroom, there was only one power socket located under the TV, and none near the bed, which made charging devices at night very inconvenient. We booked a plan that included breakfast, but the actual breakfast was quite different from the photos shown on Hotels.com, which was disappointing. While it was acceptable as part of a breakfast-included package, it would not be good value if charged separately at AUD 35. Overall, the hotel has good potential, but improvements in room safety, layout, and transparency would greatly enhance the guest experience."