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Reviews of Simmons Motel

2 out of 5
Simmons Motel
355 W. Chocolate Ave, Hershey, PA

Reviews

7.8

Good

Rating 10 - Excellent. 262 out of 698 reviews" "
Rating 8 - Good. 234 out of 698 reviews" "
Rating 6 - Okay. 114 out of 698 reviews" "
Rating 4 - Poor. 44 out of 698 reviews" "
Rating 2 - Terrible. 44 out of 698 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yovan

They were great
Stayed 1 night in May 2024
Response from Front Desk on 11 May 2024
Thank you!

8/10 Good

30 day

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Rollice on 29 Apr 2024
Thank you for your positive review! We're glad you enjoyed your stay, we hope you stay with us again!

10/10 Excellent

Ervin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice clean room, great price, great location
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr 2024
Thank you for leaving us a great review! We hope you stay with us again.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you so much for the positive review! We hope you stay with us again!

10/10 Excellent

Gerciana

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute hotel, everything clean, very friendly people, I really liked it, I'll be back soon :)
Response from Rollice on 9 Apr 2024
We're glad you enjoyed your stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but not too clean under the beds but otherwise i liked the place n would come back
Stayed 2 nights in Mar 2024
Response from Front Desk on 9 Apr 2024
We apologize for that, this has been addressed to our housekeeping staff. Thank you for leaving us a review.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities
Exterior and interior outdated but was clean.
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Feb 2024
We hope you enjoyed your stay despite our old fashioned look. We have kept the motel's original design since the owner opened the motel in the 50s-60s. Thanks for staying us!

10/10 Excellent

Eklyn

Liked: Cleanliness, staff & service, property conditions & facilities
very good.
Stayed 1 night in Jan 2024
Response from Front desk on 4 Feb 2024
Thank you so much for leaving us a 5 out 5! You're awesome. We hope you stay with us again.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Mattresses were comfortable. Service was convenient. Staff very friendly. Close to Hershey park.
Stayed 25 nights in Jan 2024
Response from Front Desk on 4 Feb 2024
Thank you for staying with us!

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Beth R. ~ Front Desk on 10 Jan 2024
Thanks for taking the time to leave us your high scoring review Dave. We're thrilled to see you enjoyed your stay so much and we hope you choose to stay with the us again on Your next trip to Hershey, Pa! Safe Travels until then and Happy New Year!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was ok
My shower was either cold or blisteringly hot. The water pressure was not great. Mattress was okay. Staff interaction was pleasant. People kept slamming the door to go to the outside all hours of the day and night.
Stayed 4 nights in Dec 2023
Response from Beth R. ~ Front Desk on 10 Jan 2024
Hello Robert. Were incredibly sorry to see you didnt enjoy your stay here at our humble little family owned motel. We genuinely try our best to create such a pleasant, warm, welcoming, and enjoyable Guest Experience that they continue to stay with us every return trip to Hershey. We even have long time return guests that will go out of their way to make the drive to stay with us when they are passing thru PA on their ways to to other destinations. Which is why it disheartens us to hear you were anything less than happy with your stay. If we had been aware of your concerns during your stay, we absolutely could have moved your room to a quieter location and ensured that your shower water was more suited to your needs. We hope that you"ll consider giving us another opportunity to earn a more positive review/rating from you and to turn you into one of our many happy, returning Guests. Safe Travels until then and Happy new Year!

2/10 Terrible

marz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took a hundred dollars security deposit and never gave it back to Me
Stayed 1 night in Dec 2023
Response from BETH R. FRONT DESK on 20 Dec 2023
HI MARZ. THANK YOU FOR TAKING THE TIME TO LEAVE US A REVIEW AND FEEDBACK. ALTHOUGH WE DO WISH YOU HAD TAKEN THE TIME TO GIVE US A CALL SO WE COULD HAVE HELPED YOU RESOLVE YOUR ISSUE BEFORE LEAVING NEGATIVE FEEDBACK/SCORE FOR US. WE WORK VERY HARD TO KEEP THE REPUTATION & RATING THAT WE HAVE BUILT. WE WANT EVERY GUEST TO HAVE THE KIND OF EXPERIENCE THAT MAKES THEM WANT TO RETURN TO OUR HOTEL EVERYTIME THEY COME THRU HERSHEY, PA. AFTER LOOKING INTO YOUR STAY DETAILS WE SHOW THAT THE 100 DEPOSIT "HOLD" WAS RELEASED ON OUR END THE DAY YOU CHECKED OUT. MEANING AT THIS POINT THE HOLD UP WOULD BE ON YOUR BANKS END. USUALLY A SIMPLE PHONE CALL IS ALL THAT'S NEEDED TO GET THEM TO PUSH THRU THE RELEASE. WE WOULD BE HAPPY TO ASSIST YOU FURTHER IF YOU ARE STILL IN NEED OF HELP WITH THIS MATTER. WE'RE HERE TO HELP AND WE'RE JUST A PHONE CALL AWAY. SAFE TRAVELS, & MERRY CHRISTMAS

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 14 Dec 2023
Thank you so much, Ronald! We hope you stay with us again!

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beth R. ~ Front Desk on 5 Dec 2023
WOW Jacob! Thank you for leaving such a high rating for us. We are beyond grateful that you enjoyed your stay with us and hope to see you again on your next trip to Hershey! Safe Travels until then

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not no to like.
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you so much Edward!

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy, good location
Stayed 2 nights in Nov 2023
Response from Front Desk on 27 Nov 2023
Thank you for staying with us!

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was very clean and staff was very friendly
Stayed 1 night in Nov 2023
Response from Front Desk on 27 Nov 2023
Thank you so much Emelie! We hope you stay with us again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
We liked this place, we like the location and had no negative issues. We will keep this place in mind for future stays.
Stayed 1 night in Nov 2023
Response from Front Desk on 27 Nov 2023
Thank you so much!

10/10 Excellent

Frank

Stayed 1 night in Nov 2023
Response from Front Desl on 14 Dec 2023
Thanks Frank!

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Beth R. ~ Front Desk on 17 Nov 2023
Thanks for the positive review Barry. We hope You'll come back and see us on your next trip thru Hershey. Safe Travels until then!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal service.
Stayed 1 night in Nov 2023
Response from Beth R. ~ Front Desk on 17 Nov 2023
Paul, Thank you so very much for taking the time to leave us such a positive review. we are so happy that you enjoyed your stay and the service that you received during your stay. It was a pleasure meeting you and we hope you"ll stay with us again on your next trip to Hershey. Safe Travels until then.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and reasonable
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Nov 2023
Thank you!

8/10 Good

Brian

Stayed 7 nights in Oct 2023
Response from Front Desk on 27 Nov 2023
Thank you, Brian

2/10 Terrible

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 4 Nov 2023
We apologize you did not enjoy your stay. We hope you'll give us another try!

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
A bigger fridge would have been helpful if they wish to make more money.
Stayed 3 nights in Oct 2023
Response from Simmons Motel and Suites,Front Desk , Jennifer W on 2 Nov 2023
Thank you for the great review .We hope you enjoyed your stay and come back and stay with us in the near future.Have a great day!!

8/10 Good

Joey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We were a little worried about safety. House was divided into apartments only separated by a door chain. Very thin walls. Had to pay for WiFI. Pretty clean. Everything was extremely old. Convenient to Hershey Park
Stayed 1 night in Oct 2023
Response from Front Desk on 23 Oct 2023
We apologize you felt like your safety was at large. Hershey has a low crime rate and has very friendly residents. Thank you for you're feedback. Have a good day!

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 23 Oct 2023
Thank you Theresa!

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 23 Oct 2023
Thank you!

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice little place. Close to many restaurants and attractions. Minutes from Hershey park and Giant Center.
Stayed 1 night in Oct 2023
Response from Front Desk on 23 Oct 2023
We are in the heart of Hershey, we are close to almost everything! We are glad you enjoyed our establishment. We hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other patron's singing-sounded like a cat in pain. Quite annoying and on-going.
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
We apologize for that. Please advise the front desk and we will address it.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect!
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you so much, Eric!

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable conditions at Simmons in Hershey PA
I have already contacted hotels.com regarding the stay at Simmons. My grandson and I were given room 4. It was in such deplorable condition that I immediately asked the front desk for a different room. I was told that the only available rooms had kitchettes, and I would have to pay an extra 59 dollars for the night. It was late so we stayed. There was loud noise as if someone was moving furniture or scraping against walls, the sink had open holes under it (see pictures) the rug had black stains all over it. My grandson and I just waited for morning to leave. My daughter, Casey Mcguirt called hotels.com and they called and the person hung up. I went downstairs and was told the manager doesn’t come in until 9. I very nice woman in the front area told me that room 4 was not renovated and it is a very old room. I could not stay and wait for manager. We left. The manager called me later and said the room had been renovated and the rug is going to be replaced. He was rude and, honestly, he didn’t make much sense. You will see from the pictures.
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
We apologize you did not enjoy stay. If you visit Hershey again, spend a little more money for a newer place.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint. Affordable. Close to thing to do in Hershey.
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Thank you for staying with us Amy! Have a goo day!

10/10 Excellent

Atipol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 3 Oct 2023
thank you, Atipol! Please stay with us again!

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location downtown
Stayed 1 night in Sep 2023
Response from BETH R. ~FRONT DESK on 29 Sept 2023
HI MORGAN. YES, YOU ARE ABSOLUTELY RIGHT ABOUT OUR LOCATION. WE ARE VERY CENTRALLY LOCATED AND RIGHT IN THE HEART OF THIS HISTORICAL LITTLE TOWN, WHICH WE ARE HONORED TO BE A PART OF. THANKS SO MUCH FOR TAKING YOUR TIME TO LET US KNOW YOU ENJOYED YOUR STAY. WE LOOK FORWARD TO YOUR FUTURE STAYS.SAFE TRAVELS UNTIL THEN

2/10 Terrible

lauren

Stayed 2 nights in Sep 2023
Response from Front desk on 23 Oct 2023
Guest never stayed the night.

10/10 Excellent

Jason

Stayed 3 nights in Sep 2023
Response from BETH R. ~ FRONT DESK on 15 Oct 2023
Thanks so much for your 5 Star review Jason!! We hope you"ll come back and see us on your next trip to Hershey!

8/10 Good

Kurt

Stayed 2 nights in Sep 2023
Response from Front Desk on 12 Oct 2023
Thank you Kurt!

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but very clean, efficient and friendly.
I just needed a place to lay my head for the night. Simmons definitely fit the bill. No frills. Basic, clean and friendly. I should have asked for a room with a desk tho. My bad. Outside noise continued into. the night. But nothing I couldn't handle. Next time will ask for room in the back.
Stayed 1 night in Sep 2023
Response from Front Desk - Rollice on 23 Sept 2023
Thank you Patrick for the 8 out of 10 review. Yes, please call our motel prior to arrival and we will reserve you in a room with a desk (based on availability at the time of phone call). Thank you again for staying with us and we look forward to your next stay. Have a good day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Cute place to stay Very clean Front desk manager was super friendly and helpful She actually walked us to our room and made sure everything was up to our standards!!
Stayed 1 night in Sep 2023
Response from Simmons Management on 19 Sept 2023
Hi Jennifer, thank you for your positive review! Please come back and stay with us again.Simmons family management

8/10 Good

JAMIE

Travelled with family
Liked: Cleanliness, staff & service
Suitable stay
The motel was clean. Front desk staff was polite. It was a great location to be able to walk to dinner and cute shops. We stayed for one night only. The rooms were very retro-dated. Felt like I was in 'The 70's Show'. Staff could do better with the half-inch pillows but it was clean and that is all that I could ask for.
Stayed 1 night in Sep 2023
Response from Simmons Motel and Suites, Front desk, Jen W on 2 Nov 2023
We are so glad you enjoyed your stay and we are looking forward to you coming back.Have a great day!!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank you so much Jessica! We hope you stay with us again!

10/10 Excellent

kenneth

Stayed 1 night in Sep 2023
Response from Front Desk on 7 Oct 2023
Thank you Kenneth! We hope you stay with us again!

2/10 Terrible

David

Stayed 2 nights in Sep 2023
Response from Front Desk on 7 Oct 2023
David, I apologize you did not enjoy your stay.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good things about this hidden gem! Could not ask for a better location. The staff is so friendly, rooms are clean, has a quaint eclectic feel. It is an older property, so don't expect anything super modern or fancy, but it is our favorite place to stay when visiting Hershey! Highly recommend!
Stayed 1 night in Sep 2023
Response from Front Desk on 14 Sept 2023
Thank you so much for appreciating our motel Brooke! Grandma started this business in her 20s and is now 99 years old. She would love to hear about your stay. Please stop by and say hello to her next time you visit! We are glad to be your favorite place in Hershey :) See you soon!!

10/10 Excellent

Mary

Loved this place. Price was fabulous and so was the cleanliness and location.
Stayed 2 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
We are happy you enjoyed your stay!

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Sept 2023
Thank you so much Lisa! Please come again!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had a great stay! The hotel was close to all the activities. There are a lot of bars and restaurants that are walkable. The front desk lady didn't have much of a personality.
Stayed 1 night in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you so much for the positive review! We will have a word with the front desk lady. Please come again!

10/10 Excellent

EDWARD, Mifflintown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room to stay one night. I was surprised at the low rate and expected a motel and room that reflected the rate. However, the place was really nice on the outside. I went to the office to check in. After a great check in experience, the you lady working walked me to my room. The room was clean, spacious, really nice. When my wife de died she wanted an outward facing room, the clerk was more than helpful. The “upgrade” cost me $15 and we got another awesome room that we could park our car right outside of. In my opinion, 10 stars out of 5.
Stayed 1 night in Sep 2023
Response from Front Desk on 7 Sept 2023
Thank you so much Edward! We are glad you enjoyed your stay and staff was super helpful. We hope you stay with us again!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size room.
Stayed 2 nights in Aug 2023
Response from Simmon motel and Suites Front Desk ,Jennifer W on 4 Sept 2023
Thank you for staying with us.We look forward to you coming back and staying with us.Thank You for the good review.Have a great afternoon.