海克利尔城堡

Super lovely hotel and will definitely stay there again next time.

I ordered superior room from 28/4 to 4/5. So far, the staffs were very helpful and friendly that I have ever seen. However, the assigned room was not like the room’s description posted at their Langham hotel official website. They mention that the hotel room features large picture windows, plenty of natural daylight, and a gorgeous courtyard or city view. But, my room did not have any view. It has faced to so dirty roof top. I never open the window during my holiday. I was very disappointed I paid so much money for about 6 nights but resulted I got the room with such bad view. Could you please check if they provided the incorrect room type for me?

不值得五星 设施很不好 服务也就值三星 电梯都是坏的 房间里有异味 前台不专业知识 就价格还行 位置不错