Highland West hotels in Kitchener

"we had a very nice dinner there and staff was very attentive at the front desk and dinner"

"Decent enough room although the pull out sofa was pathetic. Otherwise, it was a decent stay at a reasonable price."

"Hotel is dated , also not much to do , doesn’t have many areas to relax that are welcoming , especially with a group for sports . We had to have our drinks in the front lobby with the parents of our sports team , smelling smoke from outside and feeling cold . It was not ideal. I was also disappointed free breakfast isn’t included , and no pool or hot tub. Not much for kids to do at all . Was also disappointed to have pay $15 daily for parking in a parking lot with lots of spaces , they are not limited for parking, so not sure why we had to pay extra for it . It would be nice if the hotel had an outside bbq area or gas fire pit to enjoy while staying there . The hotel is lacking in that department big time . "

"The room and bathroom were generally clean, but it was noticeable that the floors hadn’t been vacuumed before I checked in, and they still hadn’t been done the next day. The hotel used to maintain a much higher standard, so this was a bit disappointing compared to previous stays."

"Yes"

"Breakfast was not really good."

"Very nice hotel. Amazing room. "

"Had a problem checking in - as they wanted to charge me for the room but I had already paid. It was figured out promptly and we got our keys. Clean room. Walls a tad bit thin - we could hear our neighbors snooring. Breakfast buffet was great! Lots of choices to eat from waffles to egg McMuffins and cereal. "

"The staff were very helpful and the room was lovely."