Exterior

Reviews of Sonesta Resort Hilton Head Island

4 out of 5
Sonesta Resort Hilton Head Island
130 Shipyard Drive, Hilton Head Island, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, amenities
Everything
Stayed 4 nights in May 2024
Response from Customer Service on 19 May 2024
Thanks for the amazing rating, Annie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Resort Hilton Head Island!

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the area is beautiful
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Johnathan, it's delightful to hear that you found our team members at Sonesta Resort Hilton Head Island to be exceptional, and that the resort's location significantly added to your experience. We're thrilled you enjoyed your stay and look forward to the privilege of hosting you again soon.

6/10 Okay

Laura

Travelled with family and small children
Disliked: Staff & service
The property is definitely older and no frills. Service was slow. We asked for a crib and waited hours for one to be delivered. Same with towel, we requested towel and it took hours to get them. They also don’t offer room service. Food options are very limited with only one sit down restaurant.
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Laura, we appreciate your candid feedback. It's unfortunate to hear that some aspects of your stay did not meet expectations. We are constantly striving to improve and will work to address the timeliness of fulfilling requests and expanding dining options. We hope for an opportunity to serve you better in the future.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness
Ok
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Barbara, thank you for sharing your thoughts. At Sonesta Resort Hilton Head Island, we're delighted to know that you had a satisfactory stay. We appreciate your feedback and look forward to welcoming you back for another visit in the near future.

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the pool was very nice and clean - lots of towels and amenities. We did have to go down at 8am to save chairs, but it’s like that at all resorts it seems. Our room was nice, it was clean and quiet. We brought our small dog and there were lots of nice paths to take him on walks. We did not eat at the resort, but the facilities looked nice. We didn’t have much interaction with the staff, but who we did see was pretty nice. We would come back for sure.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Nicole, thank you for sharing your positive experience at Sonesta Resort Hilton Head Island. It's wonderful you appreciated our well-maintained pool area, quiet rooms, and our inviting paths for walks with your pet. Our goal is to provide comfort and convenience to all our guests, even the four-legged ones! While it seems you had limited interaction with our team, we're pleased those encounters were pleasant. We look forward to welcoming you back for another exceptional stay in the future.

8/10 Good

michi

Liked: Cleanliness, staff & service, property conditions & facilities
The property is going through renovations but with that said it was still fine. Check in was smooth and the desk person was very accommodating. The resort was beautiful. Wish they had more dining options. The pool are was nice but the pool itself got dirty. The beach is a short walk and was beautiful with soft sand and the water was not cold at all. Overall had a great stay.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Michi, it's wonderful to learn that despite ongoing improvements, you found the check-in process to be seamless and our colleague at the front desk provided excellent service. At Sonesta Resort Hilton Head Island, we're thrilled to know you regarded our resort as beautiful and appreciated our close proximity to the beach. We take note of your suggestion for more dining options and feedback about the pool cleanliness. We'll communicate this to our relevant team members. Thank you for giving us your view on your stay. We're excited for the prospects of welcoming you back in the future.

10/10 Excellent

Patrick

Stayed 3 nights in Apr 2024
Response from Customer Service on 19 May 2024
Patrick, thank you for your excellent rating! The team at Sonesta Resort Hilton Head Island is thrilled to know you had a wonderful experience. We're looking forward to welcoming you back for another fantastic stay!

6/10 Okay

andre

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for taking the time to share your feedback, Andre.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 Okay

lindsey

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for sharing your feedback, Lindsey.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Scott

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is undergoing rennovations and was not a great time to visit. Once completed, it should be nice
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Scott, it's regrettable to hear that your experience was affected by ongoing improvements to the resort. We understand these processes can cause a temporary inconvenience. Rest assured, our objective is to enrich the guest's accommodation and once completed, we believe it will accomplish just that. We appreciate your understanding and patience during this time.

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2024
Response from Customer Service on 14 May 2024
Nicholas, thank you for your excellent rating of the Sonesta Resort Hilton Head Island! We are delighted to know that your stay met your expectations. We value your feedback and look forward to welcoming you back for another memorable stay with us in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Anthony, thank you for your stellar rating! It's great to know you had an enjoyable experience at Sonesta Resort Hilton Head Island. We're thrilled to have met your expectations and can't wait to welcome you back in the future.

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Ulf, it's fantastic to hear you had such a wonderful experience at Sonesta Resort Hilton Head Island. We hope to see you again soon for another excellent stay.

10/10 Excellent

Kathleen

Stayed 4 nights in Apr 2024
Response from Customer Service on 12 May 2024
Kathleen, thank you for your high rating of Sonesta Resort Hilton Head Island. Your wonderful endorsement of our resort truly means a lot to the entire team. We look forward to welcoming you back for another memorable stay.

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great property, the upgrades are great and can see how well the updates will be once all are finished. Loved the pool and beach.
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Lisa, we're delighted to hear that you appreciated the enhancements at Sonesta Resort Hilton Head Island and that our pool and beach facilities impressed you. We can't wait for you to enjoy all the upcoming upgrades on your next visit. It's our pleasure to make your stay pleasant and enjoyable.

10/10 Excellent

William

Stayed 4 nights in Mar 2024
Response from Customer Service on 6 May 2024
William, it's fantastic to hear you had a remarkable experience at Sonesta Resort Hilton Head Island. We're genuinely grateful for your positive rating. We trust your stay was memorable, and we hope to see you again soon for another exceptional visit.

2/10 Terrible

Delphia

Travelled with family
Disliked: Staff & service
This property was booked in November 2023, arrived no handicap room, or the second room I booked. I had to scramble around to find lodging. We had driven from Texas to South Carolina. It was about 8 pm. No help from this place. Worst bookings experience ever! So disappointed 😞
Stayed 5 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Delphia, it's regrettable to hear about your recent booking experience. We aim to ensure all guests have a smooth process when organising accommodation and can easily access the room types they've booked, particularly when it comes to accessibility needs. It is unfortunate that this wasn't the case for your visit. While our team members strive to assist all guests in sorting out lodging issues, it seems we missed the mark this time. We are working diligently to improve our procedures and look forward to the opportunity to restore your confidence in our services in the future.

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, we loved staying at the Sonesta Beach resort. Very clean, safe and relaxing atmosphere. We were there for 7 days and we will come again
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Daniel, we're thrilled to hear about your wonderful experience at Sonesta Resort Hilton Head Island. It's fantastic to hear that you appreciated the cleanliness and the calming ambiance during your week-long visit. Your positive words inspire us to maintain our high standards. We're eagerly looking forward to your next visit!

8/10 Good

Tiphany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 4-star rating, Tiphany!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Resort Hilton Head Island. Thank you again for sharing!

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
We appreciate the feedback, Patrick.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Okay

Sergey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice territory, free Parking, but the hotel is very old and renovated at a very low quality.
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Sergey, we appreciate your acknowledgment of our expansive grounds and cost-free parking. Your remarks regarding the state and quality of the renovations have been noted. Our aim is to continuously improve our resort to meet guest expectations. We hope to have another opportunity to demonstrate this to you in the future.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept. Rooms were clean. I
Stayed 5 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Debra, thank you for sharing your review. We're thrilled you appreciated the Sonesta Resort Hilton Head Island's well-maintained grounds and clean suites. We hope to serve you again in future visits.

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff , clean rooms. We had originally booked a 2 night stay but loved the Sonesta resort so much we extended our stay an additional 5 days. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Daniel, it's fantastic to hear how much you loved staying at the Sonesta Resort Hilton Head Island. We're delighted that our well-maintained rooms, vibrant property, and warm team members played a big part in your decision to extend your stay. We eagerly await your return for another memorable experience.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Sarah, we're thrilled to learn about your perfect score for Sonesta Resort Hilton Head Island. Our entire team appreciates your support and we hope to have another opportunity to serve you in the future. Have a lovely day!

10/10 Excellent

Donald, Marietta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Donald, it's wonderful to hear how much you enjoyed your stay at Sonesta Resort Hilton Head Island! We value your feedback and look forward to welcoming you back soon. Safe travels!

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Access to beach was great Room clean and modern Our view was disappointing though- looked over roof of air conditioning units
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Tania, thank you for choosing Sonesta Resort Hilton Head Island and taking the time to share your experience. We're thrilled to hear that you appreciated the beach access and found your room clean and up-to-date. We understand that your view was less than ideal, and we would like to express our regret for any inconvenience it may have caused. We hope for another opportunity to exceed your expectations and to offer you a room with a more satisfying view in the future.

4/10 Poor

Dennis

Stayed 6 nights in Mar 2024
Response from Customer Service on 24 Apr 2024
Dennis, it's unfortunate to learn that your recent stay didn't live up to expectations. We value your input and appreciate the feedback. We will certainly work towards improving services and are hopeful for a chance to make a better impression in the future.

8/10 Good

Susan, Irvine

Travelled with partner
Liked: Cleanliness, amenities
The property is gorgeous and right by the beach, with all kinds of pools, equipment, and diversions. Parking is exceptionally convenient, perhaps because of the season. Two stories were under renovation, however, leading to construction noise. On the fifth story, the floor is curiously unlevel, both in the hallway and in our room. The laminate flooring in our room was not well glued, either, so walking on the floor gave one the swaying sensation of being on a ship. Otherwise, the room was fine, but the resort seemed to cut corners, such as providing thin toilet paper.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Susan, we appreciate your compliments on the stunning environment and convenient location of the Sonesta Resort Hilton Head Island. It's also good to hear that you found our parking arrangement exceptionally easy during your stay. We regret any inconveniences caused by our ongoing renovations and understand that these aspects have impacted your overall experience. Regarding the flooring issue, we take note of this concern and will have our engineers look into it. We also acknowledge your feedback about the in-room amenities and assure you that our intention is always to provide a comfortable and luxurious experience for our guests. Thank you again for taking the time to offer your insights, and we hope to welcome you back soon for a fully satisfying stay.

10/10 Excellent

Nicole

Liked: Property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Nicole, thank you for your feedback. It's great to hear that you had a wonderful experience at Sonesta Resort Hilton Head Island. We hope you'll visit us again soon for another memorable stay.

10/10 Excellent

Linda, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and staff friendly. The room was recently renovated and was very nice!
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Linda, it's amazing to hear that you appreciated the cleanliness and recent renovations at Sonesta Resort Hilton Head Island. Our team members strive to provide friendly service, and your words of praise make all their efforts worthwhile. We would love to have you back for another wonderful stay soon.

10/10 Excellent

Rosalie, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Immediate friendly, welcoming hospitality and attentiveness!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Rosalie, we're thrilled to hear your experience at Sonesta Resort Hilton Head Island was marked by our welcoming hospitality and attentive service. Thank you and we look forward to your next visit.

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a great visit. The staff are nice, welcoming, and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Tabitha, it's heartening to hear that you always enjoy your visits to Sonesta Resort Hilton Head Island. Our team members strive to create a welcoming and accommodating environment, and your kind acknowledgment is highly appreciated. We eagerly anticipate your next visit.

4/10 Poor

Marcus D

Liked: Cleanliness
Construction is necessary for growth, but having to sleep based on a construction schedule due to noise and being moved to 3 different rooms based on staff first not putting in the right room, then putting me on a part of the resort where another staff member said they shouldn’t, then final room had construction from 8am to 5pm. I felt like I was at home on my work schedule.
Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Marcus, it's disconcerting to hear about the challenges you experienced during your stay due to renovation work and room changes. Our aim is always to ensure a pleasurable and comfortable environment. We regret any miscommunication from our team members and will strive for improved coordination going forward. We know that these issues influenced your perception of our resort, and we hope you will allow us another opportunity to provide the tranquil, relaxing experience you deserve.

10/10 Excellent

Isabel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our night get away from the city.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Isabel, it's great to hear that your stay at Sonesta Resort Hilton Head Island provided the perfect escape from the city that you enjoyed. We value your feedback and look forward to welcoming you back for another relaxing getaway.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great weekend stay at this pet friendly resort! The room was spacious and well maintained, lovely grounds and Shipyard beach access and best of all we had two dogs that enjoyed the property! Easy check in, bell service and kind house keeping staff! Would visit again!
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Amanda, it's wonderful to hear about your enjoyable weekend at Sonesta Resort Hilton Head Island. We're thrilled you and your furry companions appreciated the room, grounds, and our convenient beach access. We're also delighted our team members, from reception to bell service and housekeeping, helped make your visit memorable. We can't wait to welcome you and your dogs back for another stay!

10/10 Excellent

Doris, SAVANNAH

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Doris, we're thrilled to know you had an enjoyable experience at Sonesta Resort Hilton Head Island. Your high ratings truly affirm our commitment to exceptional service. We're looking forward to hosting you again in the future.

10/10 Excellent

Precious, Saint Simons Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we only stayed one night, it was wonderful. Staff - 10/10 Food - 10/10 The hotel - 10/10 The beds (super comfortable) - 10/10 The Room in general- 10/10 Overall, we were happy :)
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Precious, it's fantastic to read about your comfortable stay at Sonesta Resort Hilton Head Island. Pleased you enjoyed everything from our delectable cuisine to our cozy beds and the room. We're overjoyed to know that our team members made your experience so memorable. Looking forward to having you back for an even longer stay next time!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Janet, it's great to hear that your stay at Sonesta Resort Hilton Head Island has left a positive mark! We strive to provide a wonderful experience for all our guests. Looking forward to welcoming you back in the near future.

6/10 Okay

Yong suk

Travelled with family
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
We appreciate you leaving your feedback with us, Yong.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Barry, it's wonderful to hear that you had an excellent experience at the Sonesta Resort Hilton Head Island. We truly appreciate your outstanding rating on Expedia and hope to host you in the near future. Thank you!

8/10 Good

Beverly Evon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. I understand that my stay was during off season, when updates are made to the property, so I attribute the noise to that.
Stayed 2 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Beverly, thank you for your understanding and patience during our enhancement period at Sonesta Resort Hilton Head Island. We're glad that you found the property appealing and we appreciate your feedback. It is always our goal to create a serene environment for our guests. We look forward to offering you an even improved experience on your next stay.

8/10 Good

FRANCIS XAVIER

Travelled with family
Liked: Amenities, property conditions & facilities
Under renovations… noisy
Stayed 7 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Francis, thank you for your patience during our ongoing improvements at Sonesta Resort Hilton Head Island. We sincerely appreciate your understanding regarding the noise. We're looking forward to presenting an upgraded experience for our valued guests.

10/10 Excellent

Dominique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
Thanks for the amazing rating, Dominique!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Resort Hilton Head Island!

4/10 Poor

Carol

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was not informed by any person or Expedia that the hotel was undergoing construction work. I came for a much needed peaceful get away and the construction noise started at 7am and did stop til 8pm. The property stated there were 3 restaurants. 1 was open for breakfast and you could get drinks and bar food after 4pm. At the bar. There was no transportation to any where. Needed to call an Uber . The Staff in the Restaurant were wonderful. The owners of the gift shop were very kind and funny. These who worked the bar were pleasant and friendly. The spa saved the day on 2 separate occasions.
Stayed 7 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Carol, we regret to hear that your stay did not meet your expectations. Noteworthy, it's unfortunate that the ongoing renovations disrupted your peace and we apologize for any inconvenience resulting from the limited dining options. Your kind words about our restaurant team members and the owners of the gift shop are genuinely appreciated though. More so, we're glad that the spa could provide some relief during your visit. Nonetheless,we hope to offer an improved experience in the future, once the renovations are complete and all amenities are functioning optimally.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating New Year 2024
The resort nice and clean, wishing the resort put on a New Year activity like they did in yhe pass.
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Joseph, thank you for your kind feedback about Sonesta Resort Hilton Head Island's cleanliness. We're always striving to keep our celebratory events enjoyable and engaging. That being said, let's hope the next time your stay aligns with a holiday, the scheduled activities meet your expectations. Looking forward to welcoming you back!

4/10 Poor

Diane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was not happy with their renovations, it was loud first thing in the morning. Not relaxing at all. Also the shower would not completely turn off so we had to hear that all night. Staff was nice though. Food was good.
Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Diane, we appreciate your constructive feedback. It's unfortunate to hear that the on-going renovations and a bathroom issue affected your sense of relaxation during your stay. Please consider these events as isolated incidents rather than the norm. On a brighter note, we're thrilled our team members were pleasant and the culinary offerings were to your liking. We'd appreciate the opportunity to provide a more peaceful experience in the future. We trust our hotel's enhancements, once complete, will greatly improve guest experiences like yours.

10/10 Excellent

Gaurav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Feb 2024
Gaurav, it's fantastic to read that you had an awesome stay at Sonesta Resort Hilton Head Island. We hope to welcome you back soon for more memorable experiences.

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Oct 2023
Response from Customer Service on 29 Dec 2023
We appreciate your feedback, Doreen.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

Kathlene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Couldn’t use the water
It started out well. Beautiful property. Then they had to shut our water off 11am-5pm with just a few hours’ warning. After the water was turned back on, there was no hot water, but worse was the fact that all the water was brown. We had to use bottled water then, including for bathing. We understand there are unforeseen circumstances, but at a hotel like this, it should have been standard practice to offer a partial refund or something to ameliorate the situation. The staff was kind and apologetic, so the response was more a problem with management and it’s policy.
Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
Kathlene, we sincerely regret hearing about the issues you experienced during your stay. Unplanned maintenance work indeed can create an inconvenience, and it is unfortunate the water supply was affected this way. Our team members and management always strive to provide superior service, so your valuable feedback is very important to us. We hope for an opportunity to welcome you back under better circumstances.

6/10 Okay

Abhishek

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Things that we liked- On the beach property. Beautiful landscape. Humble and helpful staff. Nice dining options. Things that we didn't like - Outdated rooms. Rooms and hallway don't meet the quality of a 4 star hotel. Carpet is old. Room doesn't smell fresh and nice.
Stayed 3 nights in Sep 2023
Response from Customer Service on 18 Dec 2023
Abhishek, it's great to hear you appreciated our beachfront location, picturesque setting, gracious team members, and dining options. We regret your room's appearance didn't meet your expectations entirely. We are continuously working towards updating aspects of our establishment so each room can provide a welcoming atmosphere to our cherished guests. We sincerely hope for another opportunity to elevate your all-around experience.