Madison Ho-Chunk Gaming Madison Hotels

"Clean room, desk clerks helpful and friendly. Breakfast was the usual choices but it felt like a fast food place. I would stay again but go out for a leisurely breakfast."

"Cons…Had flowers delivered that never made it to our room. The jacuzzi had rust or some other debris come out of the unit. Pros- Friendly staff, bartender, breakfast was good as was the view to capital. "

"Very nice."

"The hotel and room was everything we needed and expected. We arrived a little before check in and the lady behind the desk checked for an open room and accommodated us with an early check in. A great one night stay."

"The gym is only open from 6 AM to 10 PM. That was a bit of a deterrent."

"Room was very clean but there was a loud, non-stop noise in the room all night that never stopped. the bed was also top hard for me."

"Room was clean, staff very nice. Breakfast was ok. Very good for its price point. Elevator and hallway had light smell of smoke/ marijuana though."

"Appreciated the cleanliness of our room, ideal location, top-notch breakfast and friendly staff."

"Unfortunately, my experience at this location did not reflect the standards associated with the Hilton brand. On the first night, I was assigned a room directly next to the elevator, resulting in continuous noise and significant difficulty sleeping. Although the room was changed the following morning, this issue should have been avoided for a multi‑night reservation. On the third day, the hotel Wi‑Fi stopped working entirely. Even after entering my last name and room number, the system repeatedly displayed “invalid guest credentials.” This made it impossible to access the internet when I needed it. Additionally, after a long day, I returned to find that my key card no longer worked, requiring another trip to the front desk to resolve the issue. These repeated operational problems created unnecessary stress and frustration. Most concerning was the consistently unwelcoming and dismissive attitude displayed by certain front desk staff members. As an international guest, I expected professionalism, courtesy, and respect. Instead, I felt unwelcome throughout my stay. This is unacceptable for a hotel representing an international brand and hosting guests from around the world. Iwould like to acknowledge the staff members who did uphold Hilton’s values. Liz and the shuttle driver provided exceptional service and professional. Their service was the highlight of an otherwise disappointing stay. However, the overall experience at the front desk overshadowed these positive interactions."