Never book again with Vacasa. Upon arrival at the property, we encountered a hazardous situation where snow and ice had accumulated up to 6 feet, blocking access to the front door. (no joke, I wish I can upload photo in review) Despite our attempts to contact Vacasa, we did not receive any assistance in clearing the snow and ice. Consequently, while attempting to climb over the snow and ice to get into the house, one of our friends slipped, dislocated his left shoulder and ended up in emergency room. After round trip to Tahoe Forest Hospital ER it was already 3am. This injury happened due to Vacasa's negligence, which resulted in significant medical expenses and ruined our trip.
Furthermore, the property also suffered from severe huge crawling and flying ant/termite infestation, making it uninhabitable. These pests were constantly dropping from the ceiling and flying around the house, sometimes ended us on our body, making it impossible for us to have a peaceful meal or restful sleep. Additionally, the property had other issues, including dirty pots and dishes, no paper towels, no trash bags, a trash can outside that was inaccessible due to uncleared snow, and a driveway covered in ice, which made it impossible to park our cars, we literally parked a few blocks away and walked, imagine with all the bags, luggage, snowboards… Overall, please stay as far away as you can from this property.